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Tech Support Engineer Jobs (NOW HIRING)

The Atlantic Group

IT Support Engineer

Greenwich, CT · On-site

As a rapidly growing firm of 140-150+ employees, they are seeking a 2nd full time IT Support Engineer fully onsite out of their Greenwich, CT office (there is a new IT Support Engineer starting in ...

J.P. Morgan

Technology Support Engineer

Chicago, IL

As a Technology Support III team member in Commercial and Investment Bank, you will ensure the ... We seek a motivated, highly dedicated, and articulate Engineer to safeguard and optimize live ...

Navan

IT Support Engineer

New York, NY · On-site

Navan is seeking an IT Support Engineer for our New York City office. This is an on-site position requiring five days a week in the office . The primary responsibilities include providing technical ...

ExxonMobil

Technology Support Engineer

Praha, TX

What role you will play in our team Our Technology Support Engineers work as the front line lubricant technology contact for fast and effective technical information, guidance and support for ...

New

Aveva

Tech Support Engineer

Lake Forest, CA · Hybrid

$82K - $137K/yr

Position: Tech Support Engineer Location: Lake Forest, California Employment type: Full-time regular- Hybrid Responsibilities: As a CoE Support Engineer, your role will be to: * Ensure the ...

Mondo

IT Support Engineer

Somerville, MA · Hybrid

$41 - $44/hr

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is: ASAP Duration: 4-6 Month Contract Compensation Range: Based on Experience, W2 Entry Level: $22/hr ...

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is: ASAP Duration: 4-6 Month Contract Compensation Range: Based on Experience, W2 Entry Level: $22/hr ...

FloresHR, LLC

IT Support Engineer

Charlotte, NC · Hybrid

Description Job Title: IT Support Engineer Job Type: FT Location: Charlotte, NC (Hybrid- 3 days in office) Job Summary We are passionate about our clients having a great experience and this also ...

Intellectt INC

IT Support Engineer

Peoria, IL · On-site

Please find the below and if you are interested, please forward your resume to gangadhar@intellectt.com Position: IT Support Engineer Location: Peoria, IL Duration: Long Term Salary: $50,000k - $55 ...

AVEVA

Tech Support Engineer

Lake Forest, CA · On-site

$82K - $137K/yr

Position: Tech Support Engineer Location: Lake Forest, California Employment type: Full-time regular- Hybrid Responsibilities: As a CoE Support Engineer, your role will be to: * Ensure the ...

FloresHR

IT Support Engineer

Charlotte, NC · On-site

Job Title: IT Support Engineer Job Type: FT Location: Charlotte, NC (Hybrid- 3 days in office) Job Summary We are passionate about our clients having a great experience and this also applies to our ...

Link Technologies

IT Support Engineer

Las Vegas, NV

Link Technologies (LinkTechConsulting.com) is currently seeking an IT Support Engineer for an opportunity in Las Vegas, NV. About the Role Link Technologies is seeking a hands-on IT Support Engineer ...

Flores & Associates

IT Support Engineer

Charlotte, NC · On-site

Job Title: IT Support Engineer Job Type: FT Location: Charlotte, NC (Hybrid- 3 days in office) Job Summary We are passionate about our clients having a great experience and this also applies to our ...

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Tech Support Engineer information

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How much do tech support engineer jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for tech support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer, and why are they important?

To thrive as a Tech Support Engineer, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified are highly valued. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These competencies are crucial for resolving technical issues efficiently and ensuring customer satisfaction.

What are some common challenges faced by Tech Support Engineers, and how can I prepare for them?

Tech Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions to customers with varying technical backgrounds. To prepare, it's helpful to develop strong problem-solving skills, time management abilities, and clear communication techniques. Gaining familiarity with the company's products and commonly used diagnostic tools will also make it easier to address issues efficiently and provide excellent customer service.

What are Tech Support Engineers?

Tech Support Engineers are professionals who help customers and organizations troubleshoot and resolve technical issues related to products, software, or hardware. They provide assistance via phone, email, chat, or in person, diagnosing problems and guiding users through solutions. Tech Support Engineers may also escalate complex issues to higher-level technical staff and document problem resolutions to improve future support. Their role is critical in ensuring smooth operation and customer satisfaction with technology products and services.

What is the difference between Tech Support Engineer vs Network Support Specialist?

AspectTech Support EngineerNetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, CCNP (often)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsTelecommunications, enterprise networks, data centers

The main difference is that Tech Support Engineers focus on diagnosing and resolving a wide range of technical issues, including hardware and software, often providing remote or on-site support. Network Support Specialists primarily focus on maintaining and troubleshooting network infrastructure, such as routers, switches, and firewalls. Both roles require similar certifications and work environments but differ in their technical focus and scope of responsibilities.

More about Tech Support Engineer jobs
Who are the top companies hiring for Tech Support Engineer jobs? The top employers for Tech Support Engineer jobs are:
What states have the most Tech Support Engineer jobs? States with the most job openings for Tech Support Engineer jobs include:
What job categories do people searching Tech Support Engineer jobs look for? The top searched job categories for Tech Support Engineer jobs are:
Tech Support Engineer jobs near you
Infographic showing various Tech Support Engineer job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
IT Support Engineer

IT Support Engineer

ClearBalance HealthCare

Franklin, TN • On-site

Full-time

Posted 18 days ago

Job description

Role: IT Support Engineer
Role Summary
The IT Support Engineer is responsible for delivering responsive help desk and end-user support while coordinating hardware and software procurement for the organization. This role focuses on resolving day-to-day technical issues, provisioning and supporting endpoints and business applications, managing the lifecycle of IT equipment and software assets, and helping ensure employees have the tools and access they need to work effectively. Under the guidance of senior engineers, the role also contributes to reliable IT operations, documentation, and continuous service improvement.
Key Responsibilities
  • Serve as a primary point of contact for help desk and end-user support, responding to tickets and service requests related to hardware, software, access, printing, mobile devices, and general IT issues.
  • Troubleshoot and resolve desktop, laptop, peripheral, and application issues in a timely manner to minimize employee downtime and maintain productivity.
  • Provision, configure, deploy, and maintain end-user devices and standard software, including onboarding, moves, changes, and offboarding activities.
  • Administer user accounts, permissions, and access requests across core business systems in accordance with company policies and security requirements.
  • Coordinate hardware and software procurement activities, including gathering requirements, obtaining quotes, placing orders, tracking deliveries, and maintaining inventory records.
  • Manage the lifecycle of IT assets by tracking assigned equipment, warranty status, refresh schedules, software licensing, and disposal or replacement needs.
  • Assist with vendor coordination for end-user technology purchases, repairs, subscriptions, and support renewals to ensure timely delivery and cost-effective solutions.
  • Document support procedures, common fixes, asset records, and knowledge base content to improve service consistency and reduce repeat issues.
  • Escalate complex technical issues appropriately and collaborate with infrastructure, engineering, security, and operations teams to support broader IT needs, including maintaining familiarity with network protocols, technologies, and standards relevant to end-user support and connectivity.
  • Identify opportunities to improve support processes, standardization, procurement workflows, and the overall employee technology experience.

Compliance and Information Security
  • Protect company and customer data at all times.
  • Complete all required company training related to information security and data protection.
  • Adhere to security best practices, including prevention of phishing, shoulder surfing, and unauthorized data sharing.
  • Never record or share sensitive information without proper authorization and identity verification.
  • Maintain working knowledge of the Bank Secrecy Act (BSA) and ClearBalance policies supporting BSA compliance.
  • Perform all duties in full compliance with applicable laws, regulations, and ClearBalance policies.

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent combination of education and practical IT support experience.
  • 2-4 years of experience in help desk, desktop support, or IT support roles in a business environment.
  • Hands-on experience supporting Windows endpoints, common desktop peripherals, Microsoft 365 applications, and basic user account administration.
  • Working knowledge of hardware and software procurement processes, asset inventory management, software licensing, and equipment lifecycle tracking.
  • Experience with ticketing systems, remote support tools, and documenting troubleshooting steps, procedures, and user-facing instructions.
  • Strong customer service mindset with the ability to communicate clearly, follow through on issues, and support users with professionalism and patience.
  • Organized, detail-oriented, and able to manage multiple requests, priorities, and procurement tasks in a fast-paced environment.

Core Values Alignment
This role requires consistent demonstration of ClearBalance's Core Values:
  • Own the Outcome: Takes full accountability for results, closes loops, and drives issues through resolution rather than just identifying problems.
  • Do the Right Thing: Makes ethical, compliant decisions and speaks up early, even when the easier path would be faster or more convenient.
  • Be a Self-Starter: Acts with urgency and initiative, identifies opportunities, and takes action without waiting for direction.
  • Be Naturally Curious: Asks why, digs into data and processes, and looks beyond surface-level answers to deliver better outcomes.
  • Strive to Make Things Better: Continuously improves processes, reduces friction, and leaves things better than they were found.

Why ClearBalance
ClearBalance Healthcare is reimagining how patients pay for care. We partner with health systems nationwide to deliver solutions that improve affordability, transparency, and access-while supporting strong financial outcomes for providers.
Healthcare affordability is one of the most complex challenges in the industry today, spanning patient experience, financial services, and health system operations. At ClearBalance, we're building practical, scalable solutions that address real problems and have a direct impact on how care is accessed and paid for.
You'll join a growing, innovative company that operates at the intersection of healthcare, technology, and financial services. We build thoughtfully, collaborate closely with partners, and take a long-term approach to scaling the business the right way.
If you're looking for a place where the work is substantive, the environment is forward-thinking, and your contributions have real impact, ClearBalance is a place to build your career.

Apply