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Tech Support Engineer Jobs (NOW HIRING)

On Location

IT Support Engineer

Dallas, TX

The IT Support Engineer plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile ...

Navan

IT Support Engineer

New York, NY · On-site

Navan is seeking an IT Support Engineer for our New York City office. This is an on-site position requiring five days a week in the office . The primary responsibilities include providing technical ...

Tech Mahindra

Support Engineer

Dallas, TX · On-site

The Enterprise IT Support Engineer (Onsite - Mid-Level) provides hands-on technical support for end-user computing services across assigned locations. The role focuses on incident resolution, service ...

BAE Networks

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

BAE Networks

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

IT Support Engineer In-Office Position (Troy, MI) -- Providing Remote Support to Our Clients This is not a field or on-site client visit role. You'll be based in our Troy office every day, supporting ...

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How much do tech support engineer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for tech support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a tech support engineer?

Tech Support Engineers are professionals who help customers and organizations troubleshoot and resolve technical issues related to products, software, or hardware. They provide assistance via phone, email, chat, or in person, diagnosing problems and guiding users through solutions. Tech Support Engineers may also escalate complex issues to higher-level technical staff and document problem resolutions to improve future support. Their role is critical in ensuring smooth operation and customer satisfaction with technology products and services.

What are the key skills and qualifications needed to thrive as a tech support engineer?

To thrive as a Tech Support Engineer, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified are highly valued. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These competencies are crucial for resolving technical issues efficiently and ensuring customer satisfaction.

What are some common challenges faced by tech support engineers, and how can I prepare for them?

Tech Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions to customers with varying technical backgrounds. To prepare, it's helpful to develop strong problem-solving skills, time management abilities, and clear communication techniques. Gaining familiarity with the company's products and commonly used diagnostic tools will also make it easier to address issues efficiently and provide excellent customer service.

What is the difference between Tech Support Engineer vs Network Support Specialist?

AspectTech Support EngineerNetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, CCNP (often)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsTelecommunications, enterprise networks, data centers

The main difference is that Tech Support Engineers focus on diagnosing and resolving a wide range of technical issues, including hardware and software, often providing remote or on-site support. Network Support Specialists primarily focus on maintaining and troubleshooting network infrastructure, such as routers, switches, and firewalls. Both roles require similar certifications and work environments but differ in their technical focus and scope of responsibilities.

What do tech support engineers do?

Tech support engineers diagnose, troubleshoot, and resolve hardware and software issues for users or organizations. They often use remote tools, knowledge bases, and technical skills to assist clients, maintain systems, and ensure optimal performance. Strong communication and problem-solving skills are essential in this role.
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Tech Support Engineer jobs near you
Infographic showing various Tech Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

TKO Group Holdings, Inc.

Dallas, TX • On-site

Full-time

Posted 15 days ago

Job description

Who We Are:
On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.
I. Position Summary:
The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Engineer plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices.
This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness. The IT Support Engineer must be able to manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed.
As part of a global technology team, the IT Support Engineer contributes to a culture of collaboration, reliability, and continuous improvement, with a consistent focus on delivering excellent end-user experience.
II. Core Responsibilities:
  • Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
  • Provide thoughtful end user computing support for diverse business units and different locations
  • Maintain a flexible approach to work schedule with the occasional early starts and late finishes, subject to business requirements
  • Adherence to and enforcement of all information security protocols
  • Perform preliminary server administration and manage the network connectivity
  • Help champion, deploy, and support new technologies to address business needs
  • Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
  • A strong ability to remain focused with a professional and flexible attitude while multi- tasking
  • Always maintain complete confidentiality and discretion
  • Participate in moves and changes as they relate to the technology environment
  • Occasional travel and occasional on-call escalation support

III. Technical Skills:
  • Previous experience in a level one IT support role
  • Administer, maintain, and support Microsoft Office productivity suite
  • Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
  • Remote access and VPN Configuration and Administration
  • Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
  • Enterprise Level AV Administration and Support
  • Set up and support mobile devices and desktop telecommunications

IV. Knowledge, Skills, and Abilities:
  • Strategic Thinking: Ability to identify and escalate trends for attention.
  • Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
  • Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
  • Continuous Improvement: Understand the needs of the business

TKO EEO Statement:
TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

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