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Tech Support Engineer Jobs (NOW HIRING)

Link Technologies

IT Support Engineer

Las Vegas, NV

* JOB-7664 * IT Support Engineer * Las Vegas, NV * Link Technologies (LinkTechConsulting.com) is currently seeking an IT Support Engineer for an opportunity in Las Vegas, NV. About the Role Link ...

Aveva

Tech Support Engineer

Lake Forest, CA · Hybrid

$82.40K - $137.30K/yr

Position: Tech Support Engineer Location: Lake Forest, California Employment type: Full-time regular- Hybrid Responsibilities: As a CoE Support Engineer, your role will be to: * Ensure the ...

The Atlantic Group

IT Support Engineer

Greenwich, CT

As a rapidly growing firm of 140-150+ employees, they are seeking a 2nd full time IT Support Engineer fully onsite out of their Greenwich, CT office (there is a new IT Support Engineer starting in ...

Intellectt INC

IT Support Engineer

Peoria, IL · On-site

Please find the below and if you are interested, please forward your resume to gangadhar@intellectt.com Position: IT Support Engineer Location: Peoria, IL Duration: Long Term Salary: $50,000k - $55 ...

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How much do tech support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for tech support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer, and why are they important?

To thrive as a Tech Support Engineer, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified are highly valued. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These competencies are crucial for resolving technical issues efficiently and ensuring customer satisfaction.

What are some common challenges faced by Tech Support Engineers, and how can I prepare for them?

Tech Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions to customers with varying technical backgrounds. To prepare, it's helpful to develop strong problem-solving skills, time management abilities, and clear communication techniques. Gaining familiarity with the company's products and commonly used diagnostic tools will also make it easier to address issues efficiently and provide excellent customer service.

What are Tech Support Engineers?

Tech Support Engineers are professionals who help customers and organizations troubleshoot and resolve technical issues related to products, software, or hardware. They provide assistance via phone, email, chat, or in person, diagnosing problems and guiding users through solutions. Tech Support Engineers may also escalate complex issues to higher-level technical staff and document problem resolutions to improve future support. Their role is critical in ensuring smooth operation and customer satisfaction with technology products and services.

What is the difference between Tech Support Engineer vs Network Support Specialist?

AspectTech Support EngineerNetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, CCNP (often)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsTelecommunications, enterprise networks, data centers

The main difference is that Tech Support Engineers focus on diagnosing and resolving a wide range of technical issues, including hardware and software, often providing remote or on-site support. Network Support Specialists primarily focus on maintaining and troubleshooting network infrastructure, such as routers, switches, and firewalls. Both roles require similar certifications and work environments but differ in their technical focus and scope of responsibilities.

More about Tech Support Engineer jobs
Who are the top companies hiring for Tech Support Engineer jobs? The top employers for Tech Support Engineer jobs are:
What states have the most Tech Support Engineer jobs? States with the most job openings for Tech Support Engineer jobs include:
What job categories do people searching Tech Support Engineer jobs look for? The top searched job categories for Tech Support Engineer jobs are:
Tech Support Engineer jobs near you
Infographic showing various Tech Support Engineer job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 21% Full Time, 77% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
IT Support Engineer

IT Support Engineer

Wolf Consulting, LLC

Monroeville, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 37 years, we’ve been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider (MSP) and have been named one of the Best Places to Work in Western Pennsylvania for nine years.

We are seeking an experienced IT Support Engineer to join our quickly growing manged service team. This person should have at least five years of hands-on IT experience, enjoys working in a team environment, and thrives on mentoring less experienced team members.

This is a hybrid position. After the initial onboarding and training period, this person will work two days per week in our office in Monroeville and three days per week remotely from a home office.

IT Support Engineers are responsible for handling tier 2 requests on our help desk including:

  • User and computer account maintenance
  • Microsoft Windows Server infrastructure and storage
  • Microsoft 365 and Office 365 implementation and support
  • Microsoft Azure implementation and support
  • Familiar with remote management and monitoring tools
  • Familiar with scripting and automation
  • Backups, disaster recovery, and business continuity
  • Cyber Security
  • Firewalls, Switches and Wireless Access Points

Requirements

Preferred candidates for this role will have:

  • 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses.
  • Associates or Bachelor’s degree in Information Technology, or have equivalent IT support experience, certifications, and/or training.
  • Relative industry certifications including Microsoft, CompTIA, etc.
  • Familiarity with ConnectWise or similar ticketing system for time and record keeping.
  • Excellent customer service skills and initiative to go the extra mile for our clients and team members.

Benefits

Join Wolf Consulting’s team as an IT Support Engineer and enjoy:

  • Being a team member of the strongest and fastest-growing IT networking company in the region.
  • Working in a fun, energetic, and team-oriented hybrid work environment.
  • Our commitment to helping you grow professionally with training and career advancement opportunities including certification testing support, training, and reimbursement.
  • Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with company match, performance bonus, and monthly cell phone stipend.
  • Limited on-call hours for technical employees.
  • Social events and volunteering opportunities inside and outside the office.

FOR MORE INFORMATION OR TO APPLY:

For more information about Wolf Consulting, LLC, please visit www.wolfconsulting.com.

For more information about current employment opportunities at Wolf Consulting, LLC please visit www.wolfconsulting.com/careers.

Wolf Consulting, LLC does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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