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L2 Support Engineer Jobs in Texas (NOW HIRING)

Info Way Solutions

Teamcenter L2 Support

Austin, TX · On-site

Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support for end-users and resolve application issues. The role involves system monitoring and ensuring the ...

Zello Inc

Support Engineer - L3

Austin, TX · On-site

Mentored L2 Support Engineers and L1 product advocates on advanced troubleshooting * Aided our CS team in working through their customers' most complex configuration and user management issues ...

Gartner

Senior Systems Engineer - L2/L2+ Support

Irving, TX · Hybrid

$100K - $137K/yr

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical ...

Codvo.ai

Field Service Engineer

Texas, IL

Field Service Engineer L2 Desktop Onsite Support Position: Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland) Role ...

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All JobsL2 Support Engineer JobsL2 Support Engineer Jobs in Texas

L2 Support Engineer information

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$15

$37

$63

How much do l2 support engineer jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for l2 support engineer in Texas is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

What engineer makes $500,000 a year?

While most L2 Support Engineers earn significantly less, some senior or specialized engineers in high-demand industries or with extensive experience can reach or exceed $500,000 annually, often through bonuses, stock options, or profit sharing. Such compensation levels are rare and typically involve roles in executive or highly specialized technical positions rather than standard support engineering roles.

What are L2 Support Engineers?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What is L2 support salary?

The salary for an L2 Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with certifications and specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What does a 2nd line support engineer do?

A 2nd line support engineer handles more complex technical issues that cannot be resolved by first-line support. They diagnose, troubleshoot, and resolve problems related to hardware, software, or network systems, often using remote tools or on-site visits, and may escalate issues if necessary. This role requires technical knowledge, problem-solving skills, and familiarity with support ticketing systems.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What does an L2 support engineer do?

An L2 support engineer handles complex technical issues escalated from L1 support, providing in-depth troubleshooting and resolution for hardware, software, or network problems. They often work with diagnostic tools, collaborate with other teams, and may require certifications like CompTIA or Cisco to effectively resolve issues and ensure system stability.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Texas? For L2 Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching L2 Support Engineer jobs in Texas look for? The top searched job categories for L2 Support Engineer jobs in Texas are:
What cities in Texas are hiring for L2 Support Engineer jobs? Cities in Texas with the most L2 Support Engineer job openings:
L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Texas as of July 2026, with employment types broken down into 44% Full Time, and 56% Contract. Highlights an 100% In-person job distribution, with an average salary of $77,262 per year, or $37.1 per hour.

Teamcenter L2 Support

Info Way Solutions

Austin, TX • On-site

Full-time

Re-posted 6 days ago

Job description

Job Summary:
Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support for end-users and resolve application issues. The role involves system monitoring and ensuring the smooth operation of Teamcenter PLM environments while acting as the escalation point for issues beyond L1 support.
Responsibilities:
• Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.
• Work with cross‐functional teams like CAD, infrastructure, and database teams to resolve complex issues.
Qualifications:
Required:
• Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Knowledge of Windows/Linux environments and basic SQL queries
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Good understanding of Teamcenter architecture, server components, and environment structure.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.
• Work with cross‐functional teams like CAD, infrastructure, and database teams to resolve complex issues.
• 5 +years of relevant experience in Teamcenter support or PLM application support.
Preferred:
• Exposure to CAD integrations (NX, CATIA, Creo).
• Understanding of ITIL processes (Incident/Change/Problem management).
• Basic scripting knowledge (Shell, Batch, Python).
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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