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L2 Support Engineer Jobs in Texas (NOW HIRING)

Zello Inc

Support Engineer - L3

Austin, TX · On-site

Mentored L2 Support Engineers and L1 product advocates on advanced troubleshooting * Aided our CS team in working through their customers' most complex configuration and user management issues ...

Gartner

Senior Systems Engineer - L2/L2+ Support

Irving, TX · Hybrid

$100K - $137K/yr

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical ...

Codvo.ai

Field Service Engineer

Texas, IL

Field Service Engineer L2 Desktop Onsite Support Position: Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland) Role ...

QSIC

Technical Support

Dallas, TX

The strongest L2 engineers move fluidly between both, applying the same diagnostic discipline ... Rollout pod support Support new store go-lives by validating site readiness, network access ...

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All JobsL2 Support Engineer JobsL2 Support Engineer Jobs in Texas

L2 Support Engineer information

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$15

$37

$63

How much do l2 support engineer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for l2 support engineer in Texas is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

What engineer makes $500,000 a year?

While most L2 Support Engineers earn significantly less, some senior or specialized engineers in high-demand industries or with extensive experience can reach or exceed $500,000 annually, often through bonuses, stock options, or profit sharing. Such compensation levels are rare and typically involve roles in executive or highly specialized technical positions rather than standard support engineering roles.

What are L2 Support Engineers?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What is L2 support salary?

The salary for an L2 Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with certifications and specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What does a 2nd line support engineer do?

A 2nd line support engineer handles more complex technical issues that cannot be resolved by first-line support. They diagnose, troubleshoot, and resolve problems related to hardware, software, or network systems, often using remote tools or on-site visits, and may escalate issues if necessary. This role requires technical knowledge, problem-solving skills, and familiarity with support ticketing systems.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What does an L2 support engineer do?

An L2 support engineer handles complex technical issues escalated from L1 support, providing in-depth troubleshooting and resolution for hardware, software, or network problems. They often work with diagnostic tools, collaborate with other teams, and may require certifications like CompTIA or Cisco to effectively resolve issues and ensure system stability.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Texas? For L2 Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching L2 Support Engineer jobs in Texas look for? The top searched job categories for L2 Support Engineer jobs in Texas are:
What cities in Texas are hiring for L2 Support Engineer jobs? Cities in Texas with the most L2 Support Engineer job openings:
L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Texas as of July 2026, with employment types broken down into 2% Locum Tenens, 91% Full Time, 4% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $77,262 per year, or $37.1 per hour.
Support Engineer - L3

Support Engineer - L3

Zello Inc

Austin, TX • On-site

Full-time

Re-posted 28 days ago

Job description

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you're unsure, please email recruiting@zello.com with questions.
About Zello
Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we're the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.
At Zello, our company values are at the heart of what we do everyday. We're proud to serve the frontline, we're privileged to connect people in times of crisis across the globe, and we're honored to support first responders.
And this is where you come in.
As our enterprise customer base grows and our platform deepens, we need a Senior Support Engineer who can own the most complex technical challenges our customers bring us, reduce resolution time for critical issues, and build the systems and knowledge that make the entire support organization more effective. You will report to the Product Advocate Manager and work in close partnership with Engineering, Product, and Customer Success.
After a successful first year, you will have:
  • Owned and resolved every Tier-1 enterprise escalation that reached you, with documented root-cause analyses that Engineering could act on directly.
  • Built or meaningfully expanded the internal diagnostic runbook library, cutting average L2 escalation-to-resolution time by a measurable margin.
  • Established a repeatable escalation triage process between Support and Engineering that both teams trust and use.
  • Mentored L2 Support Engineers and L1 product advocates on advanced troubleshooting
  • Aided our CS team in working through their customers' most complex configuration and user management issues, acting as a direct and available resource customers can rely on.

What you'll do
  • Own the most complex technical escalations from L2: multi-system integration failures, network-level anomalies, SDK defects, and enterprise deployment edge cases. Driving each to full resolution.
  • Serve as the primary technical liaison to Engineering: write precise, reproducible bug reports, lead escalation triage, and close the loop until issues are resolved or deprioritized with clear rationale.
  • Build and maintain diagnostic tooling, automation scripts, and runbooks that reduce repeat escalations and accelerate resolution across the support org.
  • Lead technical onboarding and implementation reviews for strategic enterprise accounts, including MDM, SSO, custom API integrations, and on-premise server deployments.
  • Support enterprise developers integrating Zello SDKs and APIs, helping them design robust, production-ready solutions.
  • Identify systemic patterns in support data: recurring bugs, configuration gaps, documentation holes. Bringing structured proposals to Product and Engineering.
  • Mentor L2 Support Engineers through complex troubleshooting scenarios, code-level log analysis, and cross-functional escalation workflows.
  • Define and continuously improve escalation protocols, support processes, and internal knowledge-base standards.

Who you are
  • You've resolved technically ambiguous, high-pressure enterprise issues end-to-end and you can walk through exactly how you diagnosed each one.
  • You have 6+ years of technical support, solutions engineering, or a closely related role at a SaaS or communications technology company.
  • You understand APIs, networking fundamentals, and mobile platforms (Android/iOS) at a depth that lets you read a packet capture or a crash log and know immediately where to look next.
  • You write scripts, build lightweight tooling, and automate repetitive diagnostics. You take initiative, where able, in building tools rather than wait for Engineering to hand you one.
  • You communicate complex technical findings clearly to both engineers and non-technical stakeholders, and you know which version of the truth each audience needs.
  • You've identified a recurring problem, built a process or runbook around it, and measured the improvement.
  • You reduce friction for the people around you. L2s describe getting a cleaner escalation path, engineers describe getting cleaner bug reports, customers describe feeling like someone actually owns their issue.
  • You stay curious when a problem doesn't fit any known pattern. You investigate, document, and share what you learn so the next person doesn't start from scratch.

This Role Is Not
  • A pure ticket-queue role. You will spend a significant portion of your time building systems, runbooks, and tooling. Not just resolving escalations.
  • An engineering role. You won't have sprint commitments, but you will be expected to read and write code at a diagnostic and automation level.
  • A customer success role. Renewals, upsell, and relationship health are owned by CS You bring technical depth and resolution quality.
  • A management role. There are no direct reports today, though you will mentor L2 engineers and informally lead cross-functional escalation workflows.

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you're able to pursue and enjoy what matters most to you. And of course, we wouldn't be a technology company without a ping-pong table and free snacks in our break room. Join us!
Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

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