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L2 Support Engineer Jobs in Texas (NOW HIRING)

Codvo.ai

Field Service Engineer

Texas, IL

Field Service Engineer L2 Desktop Onsite Support Position: Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland) Role ...

QSIC

Technical Support

Dallas, TX · On-site

The strongest L2 engineers move fluidly between both, applying the same diagnostic discipline ... Rollout pod support Support new store go-lives by validating site readiness, network access ...

QSIC

Technical Support

Dallas, TX · On-site

The strongest L2 engineers move fluidly between both, applying the same diagnostic discipline ... Rollout pod support • Support new store go-lives by validating site readiness, network access ...

Codvo.ai

Field Service Engineer

Dallas, TX · On-site

Field Service Engineer L2 Desktop Onsite Support Position: Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland) Role ...

QSIC

Technical Support

Dallas, TX

The strongest L2 engineers move fluidly between both, applying the same diagnostic discipline ... Support new store go-lives by validating site readiness, network access, firewall requirements ...

Zortech Solutions

SRE/ Cloud Platform Engineer

Plano, TX · On-site

$60 - $75/hr

... role. SRE/ Cloud Platform Engineer Locations: Plano TX- Only Nearby F2F require Duration: 12 ... Deliver incident management and advanced-level L1/L2 support for internal applications across ...

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L2 Support Engineer information

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$15

$37

$63

How much do l2 support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for l2 support engineer in Texas is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What does an L2 support engineer do?

An L2 support engineer provides advanced technical assistance to resolve complex issues that cannot be handled by L1 support. They troubleshoot hardware, software, and network problems, often using diagnostic tools and remote access, and escalate issues when necessary. This role requires strong technical knowledge, problem-solving skills, and familiarity with ticketing systems and technical documentation.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Texas? For L2 Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching L2 Support Engineer jobs in Texas look for? The top searched job categories for L2 Support Engineer jobs in Texas are:
What cities in Texas are hiring for L2 Support Engineer jobs? Cities in Texas with the most L2 Support Engineer job openings:
L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Texas as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $77,262 per year, or $37.1 per hour.

P2 Application Support Engineer

Eliassen Group

Austin, TX • On-site

$40 - $50/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Description:
Hybrid Monday - Thursday. Friday is remote in Austin, TX
Our client seeks a P2 Application Support Engineer to join a second-level support team responsible for stability, reliability, and performance of a financial technology platform supporting thousands of advisors. The role investigates, troubleshoots, and resolves complex incidents escalated from Level 1, collaborates with software engineering and SRE teams for code-level or infrastructure interventions, and operates within an agile, DevOps-oriented culture. The position requires on-site presence in Southwest Austin Monday through Thursday with remote work on Fridays and offers growth opportunities with a clear advancement path.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $40.00 to $50.00/hr. w2
JN -54
Responsibilities:
  • Provide second-level technical support for custom and third-party applications across web, API, and data services on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory.
  • Analyze telemetry, logs, and metrics using Azure Application Insights, Log Analytics, and Kusto/KQL to identify root causes and performance bottlenecks.
  • Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads and SREs for code or infrastructure changes.
  • Own the lifecycle of support tickets including prioritization, stakeholder communication, documentation, and closure within SLAs.
  • Maintain functional understanding of applications, Azure infrastructure, and related business processes across modern (.NET, React) and legacy (Angular, .NET Framework 4.x) stacks.
  • Document troubleshooting steps, solutions, and runbooks to build team knowledge.
  • Participate in Agile ceremonies and contribute to reliability and stability improvements.
  • Identify recurring issues and recommend process or application enhancements.
  • Collaborate with infrastructure and security teams to implement monitoring, alerts, and automated remediation.
  • Troubleshoot integrations for third-party APIs, SSO (OAuth/OIDC), and file transfers.
  • Work with limited oversight and participate in periodic off-hours or on-call rotation.
  • Champion a culture of collaboration, accountability, and service excellence.

Experience Requirements:
  • Experience in application or technical support (L2 or similar).
  • Ability to troubleshoot distributed .NET or JavaScript/TypeScript applications in Azure.
  • Proficiency analyzing logs and metrics with Azure Monitor and Kusto/KQL.
  • Strong SQL skills and familiarity with MS SQL Server and NoSQL such as Cosmos DB.
  • Understanding of web architectures and RESTful APIs.
  • Experience with Azure services including App Service, Functions, Storage, Application Insights, Log Analytics, Container Apps, Service Bus, Data Factory.
  • Working knowledge of Git workflows and CI/CD with Azure DevOps or GitHub Actions.
  • Effective communication and ability to translate technical findings for non-technical stakeholders.
  • Ability to work independently and as part of a team with strong time management.
  • Customer service orientation with focus on resolution and satisfaction.
  • Desired: Experience with Scrum or Kanban, basic scripting in PowerShell or Bash, exposure to C#/.NET and React/TypeScript, networking fundamentals, OAuth/OIDC SSO, ITIL, financial services or fintech, Cosmos DB.

Education Requirements:
  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field, or equivalent practical experience.
  • Typically 2-5 years of relevant experience in application support, technical support, DevOps, or software engineering in an agile environment.
  • Demonstrated success resolving production issues in cloud or hybrid architectures, preferably Azure.
  • Experience supporting .NET, C#, or React/TypeScript solutions is desired.
  • Certifications desired: Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer Associate, ITIL Foundation, Agile or Scrum.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact .
About Eliassen Group:
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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