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L2 Support Engineer Jobs in Texas (NOW HIRING)

Upbound

M365 SME /Engineer

Plano, TX

Create solutiondocumentation, operational runbooks, and end-user/IT guidance; enable L1/L2 support ... Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, or equivalent ...

Upbound

M365 SME /Engineer

Plano, TX

Create solutiondocumentation, operational runbooks, and end-user/IT guidance; enable L1/L2 support ... Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, or equivalent ...

Upbound

M365 SME /Engineer

Plano, TX · On-site

Create solutiondocumentation, operational runbooks, and end-user/IT guidance; enable L1/L2 support ... Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, or equivalent ...

Upbound Group, Inc.

M365 SME /Engineer

Plano, TX · On-site

$79K - $105K/yr

End User Computing Engineer II - Digital Workplace Job Summary: The Upbound Group is seeking a ... Create solution documentation, operational runbooks, and end-user/IT guidance; enable L1/L2 support ...

RICH PRODUCTS

Maintenance Owner L2

Brownsville, TX · On-site

... Engineering to drive equipment reliability, reduce losses, and improve overall line performance ... Support equipment startups, changeovers, shutdowns, and major maintenance activities. * Ensure all ...

Orion180

Product Support Analyst

Irving, TX · On-site

... engineering backlog • Build and maintain the L2/L3 knowledge base, troubleshooting runbooks, and resolution playbooks • Feed updates into CX-facing playbooks so escalations are caught and ...

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L2 Support Engineer information

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$15

$37

$63

How much do l2 support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for l2 support engineer in Texas is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What does an L2 support engineer do?

An L2 support engineer provides advanced technical assistance to resolve complex issues that cannot be handled by L1 support. They troubleshoot hardware, software, and network problems, often using diagnostic tools and remote access, and escalate issues when necessary. This role requires strong technical knowledge, problem-solving skills, and familiarity with ticketing systems and technical documentation.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Texas? For L2 Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching L2 Support Engineer jobs in Texas look for? The top searched job categories for L2 Support Engineer jobs in Texas are:
What cities in Texas are hiring for L2 Support Engineer jobs? Cities in Texas with the most L2 Support Engineer job openings:
L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Texas as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $77,262 per year, or $37.1 per hour.

Dremio Support Developer (AWS)

Kainos Innovative Solutions Inc

Houston, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position: Dremio Support Developer (AWS)
Location: Houston, TX (3 days hybrid onsite)
Job Summary:
We are looking for a Dremio Support Developer with AWS cloud experience to support and maintain our data platform. The candidate will be responsible for troubleshooting issues, improving performance, and ensuring smooth data operations in a Dremio and AWS environment.
Key Responsibilities:

  • Provide L2/L3 production support for Dremio platform
  • Troubleshoot query failures, performance issues, and data access problems
  • Monitor system health, logs, and resolve incidents in a timely manner
  • Work with AWS services like S3, Glue, and IAM
  • Support data pipelines and ensure data availability
  • Optimize SQL queries and improve performance using Dremio reflections
  • Collaborate with data engineers, analysts, and business teams
  • Maintain documentation for issues and solutions


Required Skills:

  • Hands-on experience with Dremio
  • Strong SQL skills
  • Experience with AWS (S3, Glue, IAM, etc.)
  • Good troubleshooting and debugging skills
  • Basic knowledge of Python or scripting is a plus
  • Understanding of data lake / data warehouse concepts


Good to Have:

  • Experience with tools like Spark, Iceberg, or data lakehouse platforms
  • Exposure to monitoring tools and production support processes


Note:

  • Candidate should be comfortable working in a support environment with quick issue resolution and on-call support if required.
 

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