ZipRecruiter

Log In

1

Customer Support Engineer Jobs in Texas (NOW HIRING)

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...

VAST Data

Customer Support Engineer

Dallas, TX · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Orbotech

Customer Support Engineer

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer

Denison, TX · On-site

$31.78 - $54.04/hr

As a Customer Support Engineer, you will be the technical expert on-site-partnering closely with customers to resolve equipment issues, optimize performance, and minimize downtime in a cleanroom ...

KLA Corporation

Customer Support Engineer

Denison, TX · On-site

$31.78 - $54.04/hr

As a Customer Support Engineer, you will be the technical expert on-site-partnering closely with customers to resolve equipment issues, optimize performance, and minimize downtime in a cleanroom ...

KLA Corporation

Customer Support Engineer

Denison, TX · On-site

$31.78 - $54.04/hr

As a Customer Support Engineer, you will be the technical expert on-site-partnering closely with customers to resolve equipment issues, optimize performance, and minimize downtime in a cleanroom ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Austin, TX

$29.19 - $49.62/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Kla

Customer Support Engineer

Austin, TX

$25.15 - $42.75/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$25.15 - $42.75/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer

Austin, TX

$25.15 - $42.75/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Austin, TX

$25.15 - $42.75/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Richardson, TX · On-site

$27.46 - $46.69/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer

Richardson, TX · On-site

$27.46 - $46.69/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

KLA Corporation

Customer Support Engineer

Richardson, TX · On-site

$27.46 - $46.69/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

next page

Showing results 1-20

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Texas

Customer Support Engineer information

See Texas salary details

$36.3K

$73.2K

$101.1K

How much do customer support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer support engineer in Texas is $73,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $83,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Texas? The most popular types of Customer Support Engineer jobs in Texas are:
What are popular job titles related to Customer Support Engineer jobs in Texas? For Customer Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Texas look for? The top searched job categories for Customer Support Engineer jobs in Texas are:
What cities in Texas are hiring for Customer Support Engineer jobs? Cities in Texas with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $73,199 per year, or $35.2 per hour.

Customer Support Engineer

Civitas Learning

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers' business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.
The Customer Support Engineer will work as part of the Customer Support team within the Customer Experience team at Civitas Learning. The primary functions of the Customer Support team are to maintain data freshness and accuracy in customers' apps, maintain app usability, and implement custom code solutions post-deployment to fulfill our customers' needs.
Primary Responsibilities
  • Develop and debug ETL data transformations to map customer data systems into our canonical data schema using SQL
  • Monitor, troubleshoot, and resolve issues with production ETL workflows
  • Develop and debug data extracts and ingest behavior using AWS and Linux cloud-based tools
  • Read and write complex multi-table SQL statements, optimizing for efficiency and minimizing technological risk
  • Reproduce and diagnose the cause of product/data defects by investing app behavior, tracing to underlying customer-side database, and identifying cause in SQL codebase
  • Provide engineering and product support via email to customers and internal teams
  • Gather information and prescribe customer steps to resolution for expected vs. actual outcomes
  • Gather customer requirements and business logic and translate into SQL logic for use in custom data views and filters
  • Create technical documentation to serve as a knowledge base for handling recurring support and data engineering needs
  • Ensure customer inquiries are responded to within established timeframes and support service levels are achieved

Qualifications
  • Experience reading and writing complex SQL logic
  • 2+ years experience in technical support or equivalent customer-facing role with a track record of increased responsibility
  • Experience working from a Linux command-line
  • Ability to navigate SIS, LMS, and homegrown databases for root cause problem identification and analysis
  • Possess advanced customer relations skills to de-escalate situations and build customer trust
  • Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
  • Demonstrated experience learning new technical skills or product quickly
  • Demonstrated appetite for working on vague technical problems with minimal guidance or training
  • Experience in a tightly-knit team environment

Nice to Have Skills
  • ETL pipeline development
  • AWS (S3, Redshift)
  • PeopleSoft, Banner, Colleague or Degree Works databases
  • Python, PHP, and/or Java

About Civitas Learning:
Civitas Learning helps colleges and universities harness the power of their student data to improve student success outcomes. We embed actionable intelligence in workflow tools so higher education can focus their student success strategies, deliver proactive care, inspire holistic advising, and quickly measure what's working for whom. With our platform, software and services, our customers empower leaders, advisors, faculty, & students to measurably improve enrollment, persistence, and graduation outcomes.
Today, we work with 375 colleges and universities, serving nearly 8 million students. Together with our growing community of customers, we are making the most of the world's learning data to help graduate a million more students per year by 2025. For more information, visit: www.civitaslearning.com.
Civitas Learning is located in the heart of downtown Austin, directly across from Lady Bird Lake and the Austin Hike and Bike Trail. Civitas offers a comprehensive benefits package including medical, dental, vision, disability insurance, onsite paid parking, 401-K Program and a flexible paid time off policy. Civitas Learning is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Skills & Requirements Qualifications

Apply