ZipRecruiter

Log In

1

Customer Support Engineer Jobs in Texas (NOW HIRING)

Ericsson

Customer Support Engineer Intern

Plano, TX · On-site

$16 - $20.75/hr

... as a Support Engineer. If you have the passion for finding solutions and stabilizing issues, the prowess to work with data-driven solutions, deep knowledge of products, customer networks, and ...

MBR Partners

Core Network Support Engineer

Dallas, TX · On-site

$80K - $90K/yr

Customer Support Engineer Reports To: Regional Support Manager Position Summary The Customer Support Engineer is responsible for providing technical support and maintaining strong customer ...

Collabera

Technical Support Engineer

Richardson, TX · On-site

The Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers. Responsibilities in this capacity include: Troubleshooting system, software ...

Socket.dev

Support Engineer

Austin, TX · On-site

$65 - $85/hr

This role reports to the Director of Customer Support and assists in ensuring that customers ... Programming languages (Python, JSON, JavaScript, etc.) interaction with a REST API (synchronously ...

NOV, Inc.

NOVOS Support Engineer

Houston, TX · On-site

As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation ... You will work closely with internal teams and customers to identify and implement improvements ...

NOV, Inc.

NOVOS Support Engineer

Houston, TX · On-site

As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation ... You will work closely with internal teams and customers to identify and implement improvements ...

Lightedge

Support Engineer

Austin, TX · On-site

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Lightedge

Support Engineer

Austin, TX · On-site

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... delivering unparalleled support, working directly with customers to provide a world-class ...

TrendMicro

Sr. Technical Support Engineer

Irving, TX · On-site

$70 - $95/hr

Represent the customer to ensure serviceability and product quality issues are being tracked ... The ideal Technical Support Engineer will demonstrate a strong aptitude for learning new ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... delivering unparalleled support, working directly with customers to provide a world-class ...

previous page

Showing results 41-60

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Texas

Customer Support Engineer information

See Texas salary details

$36.3K

$73.2K

$101.1K

How much do customer support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer support engineer in Texas is $73,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $83,800.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Customer Support Engineer jobs in Texas?

The most popular types of Customer Support Engineer jobs in Texas are:

What are popular job titles related to Customer Support Engineer jobs in Texas?

For Customer Support Engineer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Texas look for?

The top searched job categories for Customer Support Engineer jobs in Texas are:

What cities in Texas are hiring for Customer Support Engineer jobs?

Cities in Texas with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,199 per year, or $35.2 per hour.

Customer Support Engineer Intern

Ericsson

Plano, TX • On-site

$16 - $20.75/hr

Full-time, Internship

This job post has expired today. Applications are no longer accepted.

Ericsson rating

9.2

Company rating: 9.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

2nd of 101 rated telecommunications companies

Job description

Join our Team Location: Plano, TX. Start date: Summer 2027 Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S

immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position. About this opportunity: We are excited to present the opportunity to join our esteemed Ericsson team as a Support Engineer.

If you have the passion for finding solutions and stabilizing issues, the prowess to work with data-driven solutions, deep knowledge of products, customer networks, and evolving technology, and an aptitude for handling operational and technical issues for dedicated customers or domains, we invite you to apply. This role demands a sharp and proactive problem-solver, thorough with established processes and Service Level Agreements, who seeks to provide support and prevent faults through vigilance, initiative and effective communication. What you will do: Own and manage Customer Service Requests, from contract validation to issue resolution.

Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working. Investigate, analyse, report, and propose solutions for product security related matters as per contract. Contribute to emergency situations, facilitating quick restoration of customer networks.

Plan and ensure contracted software implementation in customer networks for optimal performance. Drive add-on-sales, assisting account teams to expand business with their customers. Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.

The skills you bring: Customer Problem Management. Change and Improvement Management. Strong technical aptitude.

Data Analysis. Negotiation. Customer Success.

Agentic AI MS Office Suite Customer Relationship Building. CSR Handling Process. Knowledge transfer and re-use.

Trade Compliance. Knowledge Sharing and Collaboration Skills. Release and change management.

What happens once you apply. Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets.

We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned

Primary country and city: United States (US) || Plano (Country/ City) Job details: Support Engineer Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

What Ericsson employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply