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Customer Support Engineer Jobs in Texas (NOW HIRING)

Lightedge

Support Engineer

Austin, TX · On-site

Support Premier level customers following designated procedures and priorities * Solve complex ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

Obsidian Security

Senior Support Engineer

Dallas, TX · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify ... Head of Customer Support About the role Obsidian Security protects organizations against threats ...

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

We are, in many ways, the face of Apple to our largest customers. Apple's US Decision Intelligence ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

We are, in many ways, the face of Apple to our largest customers. Apple's US Decision Intelligence ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...

NICE

Technical Support Engineer

Richardson, TX

Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ... Support customer integrations with third-party systems using REST APIs, webhooks, OAuth2, JWT, and ...

Apple

Support Engineer

Austin, TX · On-site

At Apple, new ideas have a way of becoming outstanding products, services, and customer experiences ... Description We're looking for a Support Engineer who thrives at the intersection of speed and ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... delivering unparalleled support, working directly with customers to provide a world-class ...

BasePower

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... delivering unparalleled support, working directly with customers to provide a world-class ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... delivering unparalleled support, working directly with customers to provide a world-class ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

We are engineers, operators, and creatives solving some of the most complex, interdisciplinary ... delivering unparalleled support, working directly with customers to provide a world-class ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Texas

Customer Support Engineer information

See Texas salary details

$36.3K

$73.2K

$101.1K

How much do customer support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer support engineer in Texas is $73,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $83,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Texas? The most popular types of Customer Support Engineer jobs in Texas are:
What are popular job titles related to Customer Support Engineer jobs in Texas? For Customer Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Texas look for? The top searched job categories for Customer Support Engineer jobs in Texas are:
What cities in Texas are hiring for Customer Support Engineer jobs? Cities in Texas with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,199 per year, or $35.2 per hour.

Support Engineer

Lightedge

Austin, TX • On-site

Full-time

Re-posted 12 days ago

Job description

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence. 
If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! 
Responsibilities
  • Act as a technical leader within the Operations Support team 
  • Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs 
  • Support Premier level customers following designated procedures and priorities 
  • Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery 
  • Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis 
  • Engage with Operations Leaders to improve operational processes, driving efficiency and productivity 
  • Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials 
  • Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs 
  • Participate in knowledge-sharing activities 
  • Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects 
  • Provide after-hours support as part of an operations on-call rotation to maintain high availability of services 
  • Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work 
  • Maintain continued education and certifications
  • Work in ServiceNow to support internal and external customers
Requirements
  • Exceptional written and verbal communication skills 
  • Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly 
  • Able to maintain a professional demeanor under stress 
  • Demonstrated willingness to learn and adapt to changes in technology, tools, and processes 
  • Possess an analytical and problem-solving mindset 
  • 5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment 
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience 
  • Strong experience with Cisco routers and switches 
  • Basic understanding of Linux/Unix and Windows operating systems 
  • Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have 
  • Proficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA) 
  • Extensive experience in managing Private Cloud virtualization environments, particularly VMware 
  • Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp) 
  • Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto) 
  • Possess an intermediate understanding of networking principles 
  • Proficiency in interpreting network diagrams and layouts 
  • Cisco certifications preferred but not required; CCNP, CCIP, CCIE 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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