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Remote Customer Support Engineer Jobs in Texas (NOW HIRING)

Turvo

Customer Support Engineer

Dallas, TX · On-site +1

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

VAST Data

Customer Support Engineer

Dallas, TX · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... As a Technical Support Engineer, you will provide hands-on technical support to customers using the ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Texas

Remote Customer Support Engineer information

See Texas salary details

$36.3K

$73.2K

$101.1K

How much do remote customer support engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote customer support engineer in Texas is $73,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $83,800.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Texas? For Remote Customer Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Texas look for? The top searched job categories for Remote Customer Support Engineer jobs in Texas are:
What cities in Texas are hiring for Remote Customer Support Engineer jobs? Cities in Texas with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Customer Support Engineer

Customer Support Engineer

Turvo

Dallas, TX • On-site, Remote

$60K - $100K/yr

Full-time

Re-posted 7 hours ago

Job description

About Turvo
Turvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth. The technology unifies internal and external systems, providing one end-to-end solution that streamlines operations, enhances analytics, and automates business processes while eliminating redundant manual tasks. Turvo's customers include some of the world's largest Fortune 500 logistics service providers and shippers as well as small to mid-sized freight brokers. Turvo is based in Dallas, Texas, with offices in Hyderabad, India. (www.turvo.com).
About this Role
We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for diagnosing and resolving complex product issues, including Sev 1 and Sev 2 incidents, while working closely with customers, engineering, product, and site reliability teams.
You will play a critical role in ensuring customer success by delivering timely resolutions, providing technical expertise, and acting as the voice of the customer to drive continuous product improvements. This position requires strong technical acumen, product knowledge, business awareness, and a passion for customer experience.
Candidates based in Dallas, TX are preferred.
Key Responsibilities:
  • Own and manage customer-reported product issues, ensuring resolution within defined Service Level Agreements (SLAs).
  • Perform root cause analysis and coordinate with appropriate engineering teams to drive issue resolution.
  • Diagnose and resolve product and third-party integration issues, both technical and non-technical.
  • Investigate, document, and escalate complex or systemic issues to engineering teams.
  • Provide on-call support coverage for Sev 1 and Sev 2 customer incidents from 8:00 AM to 8:00 PM Central Time, as part of a rotating schedule.
  • Collaborate with product management, engineering, and site reliability engineering teams to identify recurring issues and performance improvement opportunities.
  • Act as the "voice of the customer" by sharing insights and feedback to influence product enhancements.
  • Create, maintain, and contribute to technical documentation and knowledge base articles for internal teams and customers.
  • Stay current with new products and services through regular monthly releases.
  • Work independently, making informed decisions while owning issues end-to-end.

Qualifications:
  • 3+ years of experience in fast-paced technical support, application support, or a related engineering role.
  • Bachelor's degree in Engineering, Computer Science, Information Technology, Computer Information Systems, or a related field (or equivalent practical experience)
  • Strong troubleshooting skills with a proven customer-centric mindset.
  • Hands-on experience with tools and technologies such as: Kibana, Elasticsearch, MySQL, MongoDB, Browser Developer Tools, REST APIs / OpenAPI, RabbitMQ, Java Debugging, Python Scripting
  • Ability to work independently, manage multiple priorities, and take ownership of issues from start to finish.
  • Willingness to work flexible hours and participate in holiday/on-call rotations to meet customer SLA requirements.
  • Excellent written and verbal communication skills for effective interaction with customers and internal stakeholders.
  • Proficiency with support tools, CRM systems, and remote support technologies.
  • Adaptability to evolving industry trends and a dynamic support environment.
  • Prior experience in supply chain or logistics industries is a plus.

We are an Equal Opportunity Employer and strive to make hiring decisions that reflect our commitment to diversity and inclusion.
Customer Support Engineer candidates based in Dallas or Austin, TX are preferred.
Compensation Range: $60,000 to $100,000 base salary; plus discretionary bonus.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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