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Remote Customer Support Engineer Jobs in Texas (NOW HIRING)

Sweetepictravels

Remote Customer Support Team Leader

Austin, TX · Remote

$16.75 - $21.50/hr

Overview Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm ... Support sales administration tasks such as processing documentation, updating records, and tracking ...

PinnaclePartners

Support Engineer

Plano, TX · Remote

Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...

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All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Texas

Remote Customer Support Engineer information

See Texas salary details

$36.3K

$73.2K

$101.1K

How much do remote customer support engineer jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote customer support engineer in Texas is $73,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $83,800.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Texas?

For Remote Customer Support Engineer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Texas look for?

The top searched job categories for Remote Customer Support Engineer jobs in Texas are:

What cities in Texas are hiring for Remote Customer Support Engineer jobs?

Cities in Texas with the most Remote Customer Support Engineer job openings:

Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $73,199 per year, or $35.2 per hour.

Customer Support Engineer

Austin, TX • On-site, Remote

AutoRABIT Holding Inc.
Software Development • 51 - 200 employees
Learn more about AutoRABIT Holding Inc.external

$50K - $70K/yr

Full-time

Posted 14 days ago

Job description

About the Role:
AutoRABIT is looking for a Customer Support Engineer to support AutoRABIT development processes and tools,who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.
As a Support Engineer, you will contribute to AutoRABIT products adoption andsuccess. You will provide an individualized level of service to ourcustomers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner.In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams
Responsibilities:
  • You will be the first contact point for newcustomer supportrequests.
  • Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.
  • Collaborate withSales, SolutionConsultants, Engineering and Product managementto troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
  • Be creative, find solutions to improving the customer experience and the way we work.
  • Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted,and consistent with prior communications.
  • Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
  • Adhere to AutoRABIT's internal and customer contracted support SLAs
  • Excellent written and verbal US English communication skills.
  • Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support.
  • Responsible to adhere to set internal controls.
Desired Skills and Experience:
  • Excellent Customer service experience and communication skills
  • Attention to detail
  • Understanding and ability to learn technical concepts quickly
  • 2-3years previous Technical customer support experience
  • Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g.Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with.
  • Experience with system-wide deployments. Because sometimesan issue is not caused by the application itself, but by the network, the underlying server, the database, etc.
  • Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
  • Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
  • Familiarity with working with logs is a plus

Education and Qualifications:
  • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
  • Any Salesforce certification is a plus
  • Must be a US citizen or permanent resident (Green Card holder), and capable of obtaining a US Government Security clearance if required
    Location: US
    Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time zones
    Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role.
    The annual salary for this role is $50,000 - $70,000, depending on experience, plus possible overtime
    THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.

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