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Remote L3 Support Engineer Jobs in Texas (NOW HIRING)

PinnaclePartners

Support Engineer

Plano, TX · Remote

Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...

Sonsoft Inc

Network Administrator / Engineer

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Sonsoft Inc

Network Admin

Austin, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...

Sonsoft Inc

Network Administrator Specialist

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Texas? For Remote L3 Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Texas look for? The top searched job categories for Remote L3 Support Engineer jobs in Texas are:
What cities in Texas are hiring for Remote L3 Support Engineer jobs? Cities in Texas with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Support Engineer

PinnaclePartners

Plano, TX • Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Job Description Support Engineer Location: Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will serve as a SME within Snowflake databases. RESPONSIBILITIES: Build out the recently deployed Snowflake environment, and support the migration of additional databases into Snowflake Oversee full lifecycle deployment of Snowflake projects through the full SDLC Assist the infrastructure team with support of Linux systems Support a cloud-native Snowflake back-end environment, with mostly new projects planned over the next several years REQUIREMENTS: Snowflake database experience is heavily preferred, particularly with data lake architecture; candidates with Databricks or Redshift experience will also be considered Mid-level experience with Snowflake PREFERRED SKILLS: Exposure to Linux is heavily preferred Associate's or Bachelor's degree TERMS: This is a direct hire opportunity with a salary up to $124Kbased on experience.

Benefits include full medical, dental, and vision insurance, 401K matching, and other benefits.

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