Support Engineer
Plano, TX · Remote
Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...
Support Engineer
Plano, TX · Remote
Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will ...
$63K - $114K/yr
Route or escalate cases to L2/L3 based on complexity, impact, and escalation criteria ... Support defect identification, documentation, reproduction, validation, and engineering ...
$63K - $114K/yr
Route or escalate cases to L2/L3 based on complexity, impact, and escalation criteria ... Support defect identification, documentation, reproduction, validation, and engineering ...
LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...
LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...
Support Engineer
Waco, TX · Remote
Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to protect Engineering's capacity, give the Support team greater leverage, and make sure the problems ...
Support Engineer
Waco, TX · Remote
Director of Engineering Summary AxisCare is hiring a full-time, fully remote Support Engineer to protect Engineering's capacity, give the Support team greater leverage, and make sure the problems ...
Technical Support Engineer
Austin, TX · Remote
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...
Technical Support Engineer
Austin, TX · Remote
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...
Network Admin
Austin, TX · Remote
LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...
Network Admin
Austin, TX · Remote
LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...
Product Support Engineer
Dallas, TX · Remote
Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...
Product Support Engineer
Dallas, TX · Remote
Position Summary As a Product Support Engineer, you will become a technical expert in the Design ... We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members ...
LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...
LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...
Systems Support Engineer
Dallas, TX · On-site +1
... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.
Systems Support Engineer
Dallas, TX · On-site +1
... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.
SYSTEMS SUPPORT ENGINEER
Dallas, TX · On-site +1
... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.
SYSTEMS SUPPORT ENGINEER
Dallas, TX · On-site +1
... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.
Senior Support Engineer
Dallas, TX · On-site +1
Senior Support Engineer Team ... Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer ...
Senior Support Engineer
Dallas, TX · On-site +1
Senior Support Engineer Team ... Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer ...
$73K - $139K/yr
Support root-cause analysis and identify feasible workaround options while engineering ... for L3/Product Engineering. * Coordinate technical escalations and communicate progress, risks ...
$73K - $139K/yr
Support root-cause analysis and identify feasible workaround options while engineering ... for L3/Product Engineering. * Coordinate technical escalations and communicate progress, risks ...
$92K - $174K/yr
Support root-cause analysis and identify feasible workaround options while engineering ... for L3/Product Engineering. * Coordinate technical escalations and communicate progress, risks ...
$92K - $174K/yr
Support root-cause analysis and identify feasible workaround options while engineering ... for L3/Product Engineering. * Coordinate technical escalations and communicate progress, risks ...
VitalSuite Support Engineer Location: Remote work( Willing to work in CST business hours) Duration: 6+ Months Tele or Skype Client - Nokia Must be U.S. citizen or U.S. permanent resident (Green Card ...
VitalSuite Support Engineer Location: Remote work( Willing to work in CST business hours) Duration: 6+ Months Tele or Skype Client - Nokia Must be U.S. citizen or U.S. permanent resident (Green Card ...
The Technical Support Engineer (Overnight) is a member of the Support Operations team in the Managed Services department and reports to the Overnight Support Manager. This individual serves as the ...
The Technical Support Engineer (Overnight) is a member of the Support Operations team in the Managed Services department and reports to the Overnight Support Manager. This individual serves as the ...
Technical Support Engineer 2 (Remote)
Dallas, TX · On-site +1
The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This individual will provide ...
Technical Support Engineer 2 (Remote)
Dallas, TX · On-site +1
The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This individual will provide ...
Customer Support Engineer
Austin, TX · On-site +1
$50K - $70K/yr
As a Support Engineer, you will contribute to AutoRABIT products adoption andsuccess. You will ... REMOTE JOB, but requires 10% travel and an in-person component to the interview process.
Customer Support Engineer
Austin, TX · On-site +1
$50K - $70K/yr
As a Support Engineer, you will contribute to AutoRABIT products adoption andsuccess. You will ... REMOTE JOB, but requires 10% travel and an in-person component to the interview process.
IT Support Engineer
Austin, TX · Remote
About the Role We're hiring an IT Engineer, Support to own endpoint management, device lifecycle ... Stand up an interim remote-wipe and remote-lock procedure for offboarded, lost, or stolen devices ...
IT Support Engineer
Austin, TX · Remote
About the Role We're hiring an IT Engineer, Support to own endpoint management, device lifecycle ... Stand up an interim remote-wipe and remote-lock procedure for offboarded, lost, or stolen devices ...
Support Engineer I - Dallas, TX
Dallas, TX · On-site +1
Position Summary We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role-you will advance your career as a support engineering ...
Support Engineer I - Dallas, TX
Dallas, TX · On-site +1
Position Summary We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role-you will advance your career as a support engineering ...
Sectigo Engineer
Irving, TX · Remote
Sectigo Engineer Remote Primary skillset: Solid Certificate Management (CM) experience, preferably ... Proven experience supporting enterprise-scale IAM / security operations * Ability to work ...
New
Sectigo Engineer
Irving, TX · Remote
Sectigo Engineer Remote Primary skillset: Solid Certificate Management (CM) experience, preferably ... Proven experience supporting enterprise-scale IAM / security operations * Ability to work ...
New
Remote L3 Support Engineer information
What is a remote L3 support engineer?
Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are the key skills and qualifications needed to thrive as a remote L3 support engineer?
To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.
What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?
Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.
What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?
| Aspect | Remote L3 Support Engineer | Remote Network Support Engineer |
|---|---|---|
| Required Credentials | Typically certifications like CompTIA Network+, Cisco CCNA, or equivalent | Similar certifications such as Cisco CCNA, CompTIA Network+ |
| Work Environment | Provides advanced technical support, troubleshooting complex issues, often in IT or tech companies | Focuses on network infrastructure, troubleshooting network problems remotely |
| Employer & Industry Usage | Used in IT service providers, tech companies, and enterprise support teams | Common in telecom, internet service providers, and large corporate networks |
The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.
What are popular job titles related to Remote L3 Support Engineer jobs in Texas?
For Remote L3 Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Texas look for?
The top searched job categories for Remote L3 Support Engineer jobs in Texas are:
What cities in Texas are hiring for Remote L3 Support Engineer jobs?
Cities in Texas with the most Remote L3 Support Engineer job openings:
Support Engineer
Plano, TX • Remote
PinnaclePartners
Full-time
Medical, Dental, Vision, Retirement
Posted 29 days ago
Job description
Job Description Support Engineer Location: Remote - Plano, TX Pay: Up to $124K Direct Hire Pinnacle Partners is assisting our client in their search for a Support Engineer to join their team, ideally in the Plano, TX area. This person will serve as a SME within Snowflake databases. RESPONSIBILITIES: Build out the recently deployed Snowflake environment, and support the migration of additional databases into Snowflake Oversee full lifecycle deployment of Snowflake projects through the full SDLC Assist the infrastructure team with support of Linux systems Support a cloud-native Snowflake back-end environment, with mostly new projects planned over the next several years REQUIREMENTS: Snowflake database experience is heavily preferred, particularly with data lake architecture; candidates with Databricks or Redshift experience will also be considered Mid-level experience with Snowflake PREFERRED SKILLS: Exposure to Linux is heavily preferred Associate's or Bachelor's degree TERMS: This is a direct hire opportunity with a salary up to $124Kbased on experience.
Benefits include full medical, dental, and vision insurance, 401K matching, and other benefits. #ID9515