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Remote L3 Support Engineer Jobs in Texas (NOW HIRING)

Sonsoft Inc

Network Administrator / Engineer

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

BBG, INC.

SYSTEMS SUPPORT ENGINEER

Dallas, TX · On-site +1

... remote office environment. Prolonged periods of sitting and computer use. Occasional after-hours ... Systems Support Engineer will: Resolve user issues quickly with minimal business disruption.

Sonsoft Inc

Network Admin

Austin, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

Sonsoft Inc

Network Administrator Specialist

Plano, TX · Remote

LAN Administration & Support - L2/L3 Support * Management of the Firewall, experience on Cisco ASA ... Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ...

Xantrion

IT Support Engineer (Remote - Dallas)

Dallas, TX · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning team that takes a people-first approach and receive outstanding benefits that support your family, we ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Turvo

Customer Support Engineer

Dallas, TX · On-site +1

$60K - $100K/yr

Proficiency with support tools, CRM systems, and remote support technologies. * Adaptability to ... Customer Support Engineer candidates based in Dallas or Austin, TX are preferred. Compensation ...

Kyndryl

Mainframe z/VM & Linux

Dallas, TX · On-site +1

Provide L2/L3 support for production environments Automation & Integration * Automate provisioning and operational tasks using: * REXX, Shell scripting, Python (preferred) * Support DevOps and ...

Generac

Sales Engineer - Data Centers

Dallas, TX · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

Generac

Sales Engineer - Data Centers

Austin, TX · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Texas? For Remote L3 Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Texas look for? The top searched job categories for Remote L3 Support Engineer jobs in Texas are:
What cities in Texas are hiring for Remote L3 Support Engineer jobs? Cities in Texas with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you
Network Administrator / Engineer

Network Administrator / Engineer

Sonsoft Inc

Plano, TX • Remote

Full-time

Re-posted 8 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • At least 4 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes
  • LAN Administration & Support - L2/L3 Support
  • Management of the Firewall, experience on Cisco ASA preferred.
  • Experience in F5 load balancer administration.
  • Perform DNS changes as per CR prioritization and release planning.
  • Modify Datacenter Network configurations through Change Management in co-ordination with smart hands as needed
  • Install and apply vendor supplied patches according to standards and procedures and in accordance with Change Management process.
  • Remote Setup and initial configuration of network devices leveraging smart hands
  • Setup, Configure and Support the carrier terminating routers. Setup , Configure and Support the carrier terminating routers (Remote)
  • Perform Network upgrades through Change Management.
  • Modify Network configurations through Change Management (Remote)
  • Carrier management for data circuits (including terminating devices) - Remote Job
  • Manage network components including Firewalls, Fine tune thresholds/alerts
  • Vendor coordination for hardware/software related issues
  • Firmware upgrade/ manage vendor host or appliance OS patching level
  • Deploying/adding new network switches and routers. Infosys will coordinate with the
  • Escalate problems requiring bug fix, code change and enhancements to Level 3
  • Accept, Analyze and provide solutions to incidents escalated by NOC team
  • Escalate problems to L3/other teams when required
  • Identify improvement opportunities, test and implement (i.e. high availability solutions and resiliency in the network)
  • Collaborate with Support team on maintenance activities and Disaster recovery procedures (Remote Tasks only)
  • Respond to Ad-hoc maintenance requests
  • Update Run Book with new resolutions that may recur when new network components are added
  • Update support documentation L2 procedures
Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of experience in IT
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a FULL TIME job oppurtunity.
  2. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, TN VIsa can apply.
  3. H1-B Transfer willing to work for full-time can also apply.
  4. No OPT-EAD  for this position.
  5. Please mention your email id in your email or resume.
Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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