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Remote L3 Support Engineer Jobs in Texas (NOW HIRING)

KEYENCE

Field Application Engineer '27

Austin, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Frisco, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

The Woodlands, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Wood Plc

Distribution Engineer (remote)

Dallas, TX · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Texas? For Remote L3 Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Texas look for? The top searched job categories for Remote L3 Support Engineer jobs in Texas are:
What cities in Texas are hiring for Remote L3 Support Engineer jobs? Cities in Texas with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you
Future openings INDIA - SRE - Compute (Linux, Kubernetes, Containers)

Future openings INDIA - SRE - Compute (Linux, Kubernetes, Containers)

Virtasant

Austin, TX • On-site, Remote

$56.50 - $75/hr

Full-time

Posted 19 days ago

Job description

SRE Support Engineer
While this position is not currently open, we are interviewing strong candidates for upcoming opportunities on this team.
Location: Remote | Time Zone: (iNDIA) (8AM-5PM IST)
Domain: Compute (Linux Fundamentals, Linux Networking, Kubernetes, Docker)
About Virtasant
Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world's largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.
For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.
The Role
We are hiring an SRE Support Engineer who is exceptionally strong in:
Linux fundamentals
Linux networking
Containerization (Docker)
Kubernetes (internal/private cloud, multi-form experience preferred)
This is a hands-on, engineering-level support role focused on helping internal developers adopt, debug, and succeed with the client's internal compute platform. You'll work at the intersection of Kubernetes, containers, and low-level Linux troubleshooting, engaging directly with engineers to resolve issues that often require deep system understanding.
This is not generic L1/L2 support, it's high-trust technical engineering work with some of the most innovative developers in the industry.
Key Responsibilities
Platform & Customer Support
Support internal customers using the compute platform through:
  • High-touch white-glove onboarding
  • Slack/community forum and ticketing system responses
  • Deep technical troubleshooting

Act as the first line of engineering support for Kubernetes- and container-related issues.
Technical Investigation & Resolution
Troubleshoot, isolate, and resolve issues across:
  • Kubernetes workloads, scheduling, services, networking, RBAC
  • Docker containers, images, builds, and runtime environments
  • Linux servers, systemd behavior, filesystem issues, resource constraints
  • Networking (TCP/IP, DNS, routing, firewalls)
Linux & Networking Deep-Dive
  • Investigate issues inside Linux systems using tools such as:
  • tcpdump, ss, strace, traceroute, dig, journalctl, top, htop
Documentation & Communication
  • Write clear, concise technical tickets, incident summaries, and runbooks.
  • Create knowledge base articles and contribute to ongoing documentation improvements.
  • Participate in postmortems and drive follow-up actions.
Cross-Team Collaboration
  • Work with SRE, Platform, and Engineering teams to escalate issues, identify platform bugs, and propose improvements.
  • Provide high-quality, structured feedback based on trends in support interactions.
Operational Excellence
  • Uphold a strong emphasis on detail, organization, independence, and quality.
  • Contribute to building tools, scripts, and processes that improve support efficiency.

Required Skills & Experience
Core Technical
  • Strong Linux fundamentals (processes, services, filesystem, kernel basics).
  • Strong Linux networking (TCP/IP, routing, DNS, load balancers, firewalls).
  • Hands-on Kubernetes experience - ideally beyond managed cloud platforms.
  • Strong Docker/containerization expertise.
  • Experience in production support for large-scale systems.
Software & Scripting
  • Ability to write and understand Python scripts (or similar languages).
  • Comfortable reviewing PRs, reading developer code, and communicating with dev teams.
  • Strong Git proficiency.
Communication & Work Style
  • Exceptional written and spoken English (must be extremely clear).
  • Highly organized, meticulous attention to detail, and consistent follow-through.
  • Strong problem-solving, analytical thinking, and structured debugging ability.
  • Comfortable working independently with distributed teams.
Preferred
  • Bachelor's degree in Computer Science or similar engineering discipline.
  • Experience supporting private cloud or internal platform engineering teams.
  • Familiarity with Spark, Kafka, or distributed systems.
Why This Role Is Exciting
  • You will support systems used by every developer at a global company.
  • You will learn more here in 6 months than in years at a typical engineering org.
  • You'll solve deeply technical problems at the intersection of containers, networking, and distributed systems.

Why Join Virtasant
  • Freedom to Grow. Power to Deliver.
  • At Virtasant, we believe talented people do their best work in environments built on trust, autonomy, and continuous learning. You'll join a truly global team - 130+ countries strong - where you can:
  • Work from anywhere with full autonomy and respect for your time.
  • Learn in every direction by working on cutting-edge systems across clients and sectors.
  • Collaborate globally with kind, curious, and professional teammates.
  • Make real impact by solving technical challenges that matter.
  • We're remote-first. Trust-based. Proudly diverse. And relentlessly focused on delivering meaningful work.

Our team Technology Operations Locations India Remote status Fully Remote

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