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Remote L3 Support Engineer Jobs in Texas (NOW HIRING)

Kyndryl

Mainframe z/VM & Linux

Dallas, TX · On-site +1

Provide L2/L3 support for production environments Automation & Integration * Automate provisioning and operational tasks using: * REXX, Shell scripting, Python (preferred) * Support DevOps and ...

Generac

Sales Engineer - Data Centers

Austin, TX · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

Generac

Sales Engineer - Data Centers

Dallas, TX · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

KEYENCE

Field Application Engineer '27

Frisco, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Austin, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

The Woodlands, TX · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

ASCENDING LLC

RHEL Systems Engineer

Houston, TX · On-site +1

... Full Time, Direct Hire - remote but may need to travel to client locations periodically ... S. data-center sites, and act as our deep RHEL authority and L3 escalation point. This is a ...

NextSilicon

Staff HPC Applications Engineer

Austin, TX · On-site +1

... Remote considered for exceptional candidates. As part of a software-defined hardware company, you ... S. degree in a hard science, engineering, computer science, or a related field; M.S. or Ph.D ...

Wood Plc

Distribution Engineer (remote)

Dallas, TX · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Texas? For Remote L3 Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Texas look for? The top searched job categories for Remote L3 Support Engineer jobs in Texas are:
What cities in Texas are hiring for Remote L3 Support Engineer jobs? Cities in Texas with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Regional Systems Engineer

Procom Consultants Group

Dallas, TX • Remote

Contractor

Re-posted 8 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

THIS IS A REMOTE POSITION!


Regional System Engineer


 - On behalf on our client in the Inspection and Certification industry, Procom Services is looking for one Regional System Engineer. The Regional Solution Engineer (RSE) will work in a multi-disciplined, diversified and technically challenging environment. The candidate should have 3-5 years' experience working with a variety of infrastructure technologies, including server, virtualization, and network services. Excellent interpersonal, communication, and organizational skills are required. The RSE will report to the AMER Solution & Delivery Manager.


Regional Systems Engineer Job Details


The role of the RSE is to design, build and deliver solutions that enhance business services, leveraging Intertek's existing service catalog. This challenging position involves maintaining standards and policies used within the company's infrastructure technology space. The RSE will engage and interact with business leaders, vendors, engineers, and operation support teams to deploy infrastructure site solutions, implement standards, and impart knowledge for the purpose of support hand off. In addition, the RSE will act as s Subject Matter Expert on systems configuration and integration, capacity planning, performance analysis and optimization. Additional responsibilities will include the following skill sets:Solution and monitor wide area network file and print servers for capacity, utilization and performance



Design and build of network, storage devices, virtualization hypervisors, physical servers.

Design, plan and remotely deploy infrastructure solutions based on established standards for site locations in the Americas Region.

OS experience with Windows

VMware 5.1 and higher experience preferred. 

Understanding of the ITIL framework.

Strong networking skills required.

Create and maintain documentation, including diagrams, low-level designs and run books.

Review and influence new and evolving design, architecture, standards, and methods IT solutions.

Implement defined infrastructure standards including but not limited to:

Network: Cisco Routers, Switches and Wireless technologies

Structured Cabling

Server: VM, DHCP, ILO, Storage and file shares

VOIP systems

Work with multiple vendors from different disciplines to assist in Solution Delivery

Regional System Engineer Mandatory Skills


Server 2008, 2012

VMware ESXi Free

DMVPN

Remote Access VPN

L3 Routing, including EIGRP, BGP

IKEv2

Bachelor's degree or equivalent experience 

Network\server infrastructure solution delivery and engineering experience

Excellent interpersonal skills

Strong technical problem-solving skills

Infrastructure documentation, design and delivery experience

Experience in detailed documentation and planning

Broad knowledge of various technology architectures and business platforms 

Regional Systems Engineer Nice to Have Skills


Knowledge of Microsoft SQL and/or Exchange is a plus

Exposure to NAS/SAN technologies (Netapp Experience a ++)

Regional Systems Engineer Start Date


March 2016


Regional Systems Engineer Assignment Length


24 month Contract

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply