AWS Connect Developer
Dallas, TX · Remote
$60 - $65/hr
Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are ... Avaya, Genesys, or Twilio
Quick apply
AWS Connect Developer
Dallas, TX · Remote
$60 - $65/hr
Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are ... Avaya, Genesys, or Twilio
Remote Avaya Engineer information
What is a remote Avaya engineer?
A Remote Avaya Engineer is a technical professional who specializes in installing, configuring, maintaining, and troubleshooting Avaya communication systems, such as VoIP phones, call centers, and unified communications platforms, while working remotely. They provide support to organizations by managing and optimizing Avaya hardware and software, ensuring reliable and secure communication networks. Remote Avaya Engineers typically collaborate with IT teams, handle system upgrades, and offer remote assistance to resolve technical issues, often working from home or offsite locations.
What are some common challenges remote Avaya engineers face when supporting clients across different time zones?
Remote Avaya Engineers often support clients located in various regions, which can lead to challenges such as coordinating troubleshooting sessions at odd hours and managing urgent issues outside of regular business times. Effective communication and time management skills are essential to ensure prompt support and minimal disruption for clients. Additionally, engineers must be adept at remote diagnostics and problem-solving, as on-site intervention is rarely possible, making thorough documentation and strong virtual collaboration crucial components of the role.
What is the difference between Remote Avaya Engineer vs Remote Cisco Collaboration Engineer?
| Aspect | Remote Avaya Engineer | Remote Cisco Collaboration Engineer |
|---|---|---|
| Certifications | Avaya Certified Support Specialist, Avaya Aura certifications | Cisco CCNA Collaboration, Cisco CCNP Collaboration |
| Work Environment | Telecommuting, client sites, network operations centers | Remote support, client sites, network infrastructure environments |
| Industry Usage | Telecommunications, enterprise communication systems | IT, telecommunications, enterprise collaboration solutions |
| Common Search/Comparison | Yes | Yes |
The Remote Avaya Engineer and Remote Cisco Collaboration Engineer roles share similarities in certifications, work environments, and industry usage. Both focus on supporting enterprise communication systems remotely, but they specialize in different platforms—Avaya and Cisco. Your choice depends on the specific technology stack your employer uses or your career focus in either Avaya or Cisco collaboration solutions.
What are the key skills and qualifications needed to thrive as a remote Avaya engineer, and why are they important?
To thrive as a Remote Avaya Engineer, you need strong expertise in telecommunications, VoIP technologies, and Avaya systems, typically backed by relevant experience or certifications such as Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Proficiency with Avaya Aura, Communication Manager, Session Manager, and remote diagnostic tools is essential. Outstanding problem-solving, communication, and customer service skills help you efficiently address client issues and collaborate with remote teams. These skills ensure reliable system performance, effective remote support, and high client satisfaction in a distributed work environment.
What are popular job titles related to Remote Avaya Engineer jobs in Texas?
For Remote Avaya Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Avaya Engineer jobs in Texas look for?
The top searched job categories for Remote Avaya Engineer jobs in Texas are:
What cities in Texas are hiring for Remote Avaya Engineer jobs?
Cities in Texas with the most Remote Avaya Engineer job openings:
$60 - $65/hr
Contractor
Re-posted 19 days ago
Job description
Job Title: AWS Connect Developer
Location : Remote
Compensation : 50-60$/Hr on C2C/1099
Work Authorization: H1B, GC, USC
Overview
We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.
Key Responsibilities
· Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
· Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
· Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
· Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.
· Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).
· Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.
· Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.
· Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
· Troubleshoot issues, optimize integrations, and deliver continuous improvements.
Required Qualifications
· 5–8 years of software development experience, including 2+ years in Amazon Connect development.
· Strong Node.js development skills (backend services, APIs, integrations).
· Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.
· Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).
· Exposure to CI/CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent).
· Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
· Solid understanding of IAM security, role-based access, and compliance requirements.
· Expertise in AWS services: Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch.
Preferred Skills
· Experience with Amazon Lex, Polly, and Transcribe for conversational AI.
· Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).
· Background in contact center technologies such as Avaya, Genesys, or Twilio