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Avaya Engineer Jobs (NOW HIRING)

Worldwide TechServices

Avaya Engineer

Evansville, IN

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

$60K/yr

Deliver high-quality technical support for Avaya communication systems and products * Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and ...

AA2IT

Be Seen First

Avaya Engineer

Fort Worth, TX · On-site

$45 - $52/hr

Telecommunications Engineer Location: Forth Worth TX Duration: 9 months Required Experience & Expertise Must have expertise in at least one of the following: Avaya Aura (CM, SM, SMGR, AES, AADS ...

New

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a week ) Duration: 12+ Months Contract Required Skills We are seeking experienced Software Engineers ...

ConfigUSA

Avaya Developer

Las Vegas, NV · On-site

Avaya Developer Description: Should have good communication along with requirement analysis skills. Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and ...

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · On-site +1

$114K - $158K/yr

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels ... As a Senior Front End Engineer, you'll own features end-to-end: from architecture and ...

Avaya

SD · On-site

$157K - $207K/yr

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels ... Software Engineering About the Job Senior Data Engineer Location: Irving, Texas Job Duties: Avaya ...

Stem Xpert

Avaya-CM

Fishers, IN

Company Description Experience with Avaya CM administration, configuration ... Call management Systems (CMS Call Reporting), Call Center Design, Programming, and Administration.

Sonsoft Inc

Avaya Network Engineer

Nashville, TN · On-site

Avaya technical experience a must; Cisco IPT a huge plus IPT (Avaya and Cisco) and Legacy support coverage is 24*7, 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through ...

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How much do avaya engineer jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for avaya engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is an Avaya engineer?

Avaya Engineers are IT professionals who specialize in designing, implementing, maintaining, and troubleshooting Avaya communication systems, such as VoIP phone systems, contact centers, and unified communications platforms. They work with Avaya hardware and software to ensure seamless communication within organizations. Their responsibilities often include system configuration, upgrades, user support, and resolving technical issues to maintain optimal system performance.

What does an Avaya engineer do?

Avaya is a multinational software and telecommunications company that develops and sells unifying communications solutions, such as voice over IP (VoIP) Technology, phone systems, system administration, and other technical tools. Avaya engineers may work for the Avaya corporation or an organization that utilizes the software. In this role, you design a central system based on your company's communication needs within their organization and with customers. This may include setting up an in-house call center, a network of remote answering lines, or a hybrid of both. Once the design is approved, you oversee the installation of the system and may be responsible for regular maintenance and repairs to ensure it continues to run properly.

What are the key skills and qualifications needed to thrive as an Avaya engineer, and why are they important?

To thrive as an Avaya Engineer, you need in-depth knowledge of telephony systems, VoIP, networking fundamentals, and experience with Avaya platforms, usually validated by certifications like Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and troubleshooting tools is essential. Strong problem-solving abilities, attention to detail, and effective communication are vital soft skills for managing complex installations and client interactions. These skills ensure reliable deployment, maintenance, and support of Avaya solutions, leading to optimal system performance and customer satisfaction.

What are some common challenges Avaya engineers face when managing large-scale communication systems?

Avaya Engineers working with large-scale communication systems often encounter challenges like integrating legacy infrastructure with newer Avaya solutions, ensuring system reliability during peak usage, and troubleshooting complex network issues that may impact voice quality or connectivity. Effective communication and collaboration with IT, network, and support teams are essential to quickly resolve incidents and implement updates or patches. Staying up-to-date with Avaya's evolving technologies and best practices helps engineers anticipate potential issues and optimize system performance.

What is the difference between Avaya Engineer vs VoIP Engineer?

AspectAvaya EngineerVoIP Engineer
CertificationsAvaya certifications, CCNA, CCNPCCNA, CCNP, Cisco certifications
Work EnvironmentTelecommunications, enterprise networksVoIP systems, enterprise and service provider networks
Industry UsageTelecom providers, large corporationsIT firms, telecom, service providers

Both roles involve managing voice communication systems, but Avaya Engineers specialize in Avaya platforms, while VoIP Engineers focus on various VoIP technologies across different vendors. The choice depends on the specific systems used by the employer.

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Avaya Engineer jobs near you
Infographic showing various Avaya Engineer job openings in the United States as of August 2026, with employment types broken down into 58% Full Time, 3% Temporary, and 39% Contract. Highlights an 83% In-person, 6% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Avaya Engineer

Worldwide TechServices

Evansville, IN

Full-time

Re-posted 14 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

216th of 225 rated it services

Job description

Company Description

American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.   

Job Description
  • Deliver high-quality technical support for Avaya communication systems and products
  • Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura
  • Analyze and diagnose network-related problems affecting Avaya systems
  • Collaborate with cross-functional teams to implement solutions and system upgrades
  • Maintain accurate documentation of support activities and technical configurations
  • Provide clear and concise communication to clients regarding issue resolution and best practices
  • Stay up-to-date with the latest Avaya technologies and industry trends
  • Participate in on-call rotations to ensure 24/7 support coverage
  • Additional requirements may exist if offer of employment is extended
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 3+ years of experience in Avaya systems support
  • Strong knowledge of Avaya communication systems and products, including IP Office and Aura platforms
  • Proficiency in network protocols such as TCP/IP and SIP
  • Excellent troubleshooting and problem-solving skills
  • Avaya certifications (e.g., ACSS, ACIS, or APSS) preferred
  • Strong understanding of telecommunications and unified communications
  • Exceptional customer service and communication skills
  • Ability to work efficiently in a fast-paced environment
  • Excellent organizational skills and attention to detail
  • Experience with technical documentation and report writing
Additional Information

All your information will be kept confidential according to EEO guidelines.

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