TECH SUPPORT (Telephony - Avaya)
$38K - $47K/yr
Job Title: TECH SUPPORT (Telephony - Avaya) Location: Mendota Heights MN Duration: 13 plus months ... Evaluate or review queries to extract data, or perform limited programming to fine tune systems ...
TECH SUPPORT (Telephony - Avaya)
$38K - $47K/yr
Job Title: TECH SUPPORT (Telephony - Avaya) Location: Mendota Heights MN Duration: 13 plus months ... Evaluate or review queries to extract data, or perform limited programming to fine tune systems ...
Google GECX Contact Center as a Service Specialist
Minneapolis, MN · On-site
$70K - $196K/yr
Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy ... Avaya, NICE etc. * Minimum of 3 years of experience in aligning technology capabilities with ...
Google GECX Contact Center as a Service Specialist
Minneapolis, MN · On-site
$70K - $196K/yr
Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy ... Avaya, NICE etc. * Minimum of 3 years of experience in aligning technology capabilities with ...
Avaya Engineer information
See Minnesota salary details
$28.25 - $32.13
12% of jobs
$32.13 - $36
9% of jobs
$36.97 is the 25th percentile. Wages below this are outliers.
$36 - $39.87
18% of jobs
The median wage is $41.72 / hr.
$39.87 - $43.75
24% of jobs
$43.75 - $47.62
9% of jobs
$47.62 - $51.50
2% of jobs
$54.89 is the 75th percentile. Wages above this are outliers.
$51.50 - $55.37
2% of jobs
$55.37 - $59.24
2% of jobs
$59.24 - $63.12
16% of jobs
$63.12 - $66.99
2% of jobs
$66.99 - $70.87
4% of jobs
$28
$46
$70
How much do avaya engineer jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for avaya engineer in Minnesota is $46.69, according to ZipRecruiter salary data. Most workers in this role earn between $37.69 and $59.81 per hour, depending on experience, location, and employer.
What does an Avaya engineer do?
Avaya is a multinational software and telecommunications company that develops and sells unifying communications solutions, such as voice over IP (VoIP) Technology, phone systems, system administration, and other technical tools. Avaya engineers may work for the Avaya corporation or an organization that utilizes the software. In this role, you design a central system based on your company's communication needs within their organization and with customers. This may include setting up an in-house call center, a network of remote answering lines, or a hybrid of both. Once the design is approved, you oversee the installation of the system and may be responsible for regular maintenance and repairs to ensure it continues to run properly.
What is the difference between Avaya Engineer vs VoIP Engineer?
| Aspect | Avaya Engineer | VoIP Engineer |
|---|---|---|
| Certifications | Avaya certifications, CCNA, CCNP | CCNA, CCNP, Cisco certifications |
| Work Environment | Telecommunications, enterprise networks | VoIP systems, enterprise and service provider networks |
| Industry Usage | Telecom providers, large corporations | IT firms, telecom, service providers |
Both roles involve managing voice communication systems, but Avaya Engineers specialize in Avaya platforms, while VoIP Engineers focus on various VoIP technologies across different vendors. The choice depends on the specific systems used by the employer.
What is an Avaya engineer?
Avaya Engineers are IT professionals who specialize in designing, implementing, maintaining, and troubleshooting Avaya communication systems, such as VoIP phone systems, contact centers, and unified communications platforms. They work with Avaya hardware and software to ensure seamless communication within organizations. Their responsibilities often include system configuration, upgrades, user support, and resolving technical issues to maintain optimal system performance.
What are the key skills and qualifications needed to thrive as an Avaya engineer, and why are they important?
To thrive as an Avaya Engineer, you need in-depth knowledge of telephony systems, VoIP, networking fundamentals, and experience with Avaya platforms, usually validated by certifications like Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and troubleshooting tools is essential. Strong problem-solving abilities, attention to detail, and effective communication are vital soft skills for managing complex installations and client interactions. These skills ensure reliable deployment, maintenance, and support of Avaya solutions, leading to optimal system performance and customer satisfaction.
What are some common challenges Avaya engineers face when managing large-scale communication systems?
Avaya Engineers working with large-scale communication systems often encounter challenges like integrating legacy infrastructure with newer Avaya solutions, ensuring system reliability during peak usage, and troubleshooting complex network issues that may impact voice quality or connectivity. Effective communication and collaboration with IT, network, and support teams are essential to quickly resolve incidents and implement updates or patches. Staying up-to-date with Avaya's evolving technologies and best practices helps engineers anticipate potential issues and optimize system performance.
More about Avaya Engineer jobs
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For Avaya Engineer jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Avaya Engineer jobs in Minnesota look for?
The top searched job categories for Avaya Engineer jobs in Minnesota are:
What are popular job titles related to Avaya Engineer jobs in MN?
For Avaya Engineer jobs in MN, the most frequently searched job titles are:
$38K - $47K/yr
Contractor
Re-posted 21 days ago
Job description
Company Description
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Description:
Job Title: TECH SUPPORT (Telephony - Avaya)
Location: Mendota Heights MN
Duration: 13 plus months
Required skills
5+ years of experience in systems support analysis experience.
Application administration or production support in a telephony (Avaya) environment.
Preferably experience with Qfiniti Call Recording and Verint Workforce Management.
Experience in Application administration or production support in a Windows/SQL environment.
Undergraduate degree in Computer Science or related discipline.
Experience with owning and driving technical initiatives
Responsibilities
Perform migrations from lower environments to production, lead upgrades, installations, and configurations.
Evaluate or review queries to extract data, or perform limited programming to fine tune systems supported.
looking more for someone who can work with the back end of the server. Deal with Weblogic errors and manage the underlying issues on the servers as well as the PBX.
Update and or author documentation and procedures.
Troubleshoot network, hardware, and software issues while coordinating resolution with users, vendors and internal service groups.
May coordinate project resources and provide guidance to less experienced analysts.
Coordination and relationship building with Technical and Business partners.
May also perform some leadership initiatives in support of the team mission.
Additional Information
For more information, Please contact
Pavithra P
973 507 7535
pavithra.p(at)artechinfo.com
About Artech
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Morristown, NJ, US
Year founded
1992