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Remote Avaya Engineer Jobs (NOW HIRING)

Peraton

Telecommunications Engineer - CCaaS / TMetrics

$80K - $128K/yr

Must have experience and be able to independently support, administer, engineer, and troubleshoot Avaya Telecommunications Systems; hardware and applications * Must have experience providing remote ...

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and remote ...

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and remote ...

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and remote ...

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and remote ...

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and remote ...

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and remote ...

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and remote ...

Five9

Senior Asset Development Engineer

OR · Remote

$122K - $161K/yr

This is a full-time remote position that can be worked from anywhere in the Continental US. The ... Avaya is a plus. * 3+ years development experience in web-based applications (HTML5, JavaScript ...

Nttlimited

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and remote ...

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Remote Avaya Engineer information

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How much do remote avaya engineer jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for remote avaya engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is a remote Avaya engineer?

A Remote Avaya Engineer is a technical professional who specializes in installing, configuring, maintaining, and troubleshooting Avaya communication systems, such as VoIP phones, call centers, and unified communications platforms, while working remotely. They provide support to organizations by managing and optimizing Avaya hardware and software, ensuring reliable and secure communication networks. Remote Avaya Engineers typically collaborate with IT teams, handle system upgrades, and offer remote assistance to resolve technical issues, often working from home or offsite locations.

What are some common challenges remote Avaya engineers face when supporting clients across different time zones?

Remote Avaya Engineers often support clients located in various regions, which can lead to challenges such as coordinating troubleshooting sessions at odd hours and managing urgent issues outside of regular business times. Effective communication and time management skills are essential to ensure prompt support and minimal disruption for clients. Additionally, engineers must be adept at remote diagnostics and problem-solving, as on-site intervention is rarely possible, making thorough documentation and strong virtual collaboration crucial components of the role.

What is the difference between Remote Avaya Engineer vs Remote Cisco Collaboration Engineer?

AspectRemote Avaya EngineerRemote Cisco Collaboration Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, Cisco CCNP Collaboration
Work EnvironmentTelecommuting, client sites, network operations centersRemote support, client sites, network infrastructure environments
Industry UsageTelecommunications, enterprise communication systemsIT, telecommunications, enterprise collaboration solutions
Common Search/ComparisonYesYes

The Remote Avaya Engineer and Remote Cisco Collaboration Engineer roles share similarities in certifications, work environments, and industry usage. Both focus on supporting enterprise communication systems remotely, but they specialize in different platforms—Avaya and Cisco. Your choice depends on the specific technology stack your employer uses or your career focus in either Avaya or Cisco collaboration solutions.

What are the key skills and qualifications needed to thrive as a remote Avaya engineer, and why are they important?

To thrive as a Remote Avaya Engineer, you need strong expertise in telecommunications, VoIP technologies, and Avaya systems, typically backed by relevant experience or certifications such as Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Proficiency with Avaya Aura, Communication Manager, Session Manager, and remote diagnostic tools is essential. Outstanding problem-solving, communication, and customer service skills help you efficiently address client issues and collaborate with remote teams. These skills ensure reliable system performance, effective remote support, and high client satisfaction in a distributed work environment.
More about Remote Avaya Engineer jobs
What cities are hiring for Remote Avaya Engineer jobs? Cities with the most Remote Avaya Engineer job openings:
What are the most commonly searched types of Avaya Engineer jobs? The most popular types of Avaya Engineer jobs are:
What states have the most Remote Avaya Engineer jobs? States with the most job openings for Remote Avaya Engineer jobs include:
What job categories do people searching Remote Avaya Engineer jobs look for? The top searched job categories for Remote Avaya Engineer jobs are:
Remote Avaya Engineer jobs near you
Infographic showing various Remote Avaya Engineer job openings in the United States as of July 2026, with employment types broken down into 69% Full Time, and 31% Contract. Highlights an 100% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Telecommunications Engineer - CCaaS / TMetrics

Peraton

Remote

$80K - $128K/yr

Full-time

Posted 13 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

46th of 221 rated it services

Job description

Responsibilities
Peraton is looking for an experienced Telecommunications Engineer to join our team of qualified and diverse individuals. This position will support the Operations and Solutions Delivery Support (OSDSS) to DHS ICE. The selected candidate will lead the planning, execution, and delivery of complex IT and telecommunications initiatives in a mission critical environment. This role requires strong leadership, stakeholder engagement, and the ability to manage multiple priorities in a fast paced federal setting.
Operations and Solutions Delivery Support (OSDSS) is a DHS Immigration and Customs Enforcement (ICE) contract focused on providing enterprise IT operations, application support, infrastructure engineering, and solutions delivery services that enable ICE's mission. The program supports multiple ICE business areas, including the Applications Services Branch (ASB), Infrastructure Platform Services Branch (IPSB), and Analytics and Enterprise Business (AEB) environments. The work includes maintaining mission critical systems, enhancing existing technologies, and delivering modern IT capabilities to support ICE operations.
The Telecommunications Engineer will provide support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, design, orders, and administration. Provides in-depth engineering analysis of telecommunications alternatives (VoIP, Cloud Hosted Solution) for government agencies in support of their strategic modernization efforts and telecommunications enhancement design for medium and large-scale telecommunication infrastructures. Provides and interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management. Provides project tracking and guidance to other team members on a regular basis and provides reporting to the customer.
Day to Day Roles and Responsibilities:
  • Provide support to User Community for ICE specific Telecommunications business needs and services.
  • Ensure Avaya system requirements are met, including third-party software and/or hardware
  • Application support for custom app groups within the ICE specific network.
  • Collaborated with clients and sales staff to support projects and service requests
  • Provide 24/7 Production Outage Recovery Support
  • Create standard operating procedures (SOP) for training dynamic workforce
  • Provide end-user training remotely and in person.
  • Create and Maintain documentation, Reports, SOPs, Data Spreadsheets, etc.
  • Submit Weekly Status Reports

Qualifications
Basic Qualifications:
  • Bachelor's degree and 5 years experience or Master's degree and 3 years experience or high school diploma/equivalent and minimum 9 years experience.
  • Must be a U.S. Citizen with the ability to obtain/maintain a DHS Public Trust.
  • Experience supporting Contact Center as a Service (CCaaS) solutions, including administration, configuration, troubleshooting, and integration with enterprise telecommunications environments.
  • Experience administering and supporting T-Metrics or similar call accounting, reporting, and telecommunications analytics platforms.
  • Must have experience and be able to independently support, administer, engineer, and troubleshoot Avaya Telecommunications Systems; hardware and applications
  • Must have experience providing remote technical support to vendors and End Users for complex network & switching systems.
  • Must have working knowledge of Cabled and Terminated Telephone and Data Jacks; IPs; ports/port security.
  • Must be able to configure networks to ensure smooth transmission of data that fulfills the objective of the organization.
  • Must have working knowledge and capability to remotely program and prepare Avaya phone systems for site specific installations across the country
  • Must have experience designing and implementation of LAN, WAN, Wireless LAN, and WWAN.
  • Must have experience with identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.
  • Excellent communication, leadership, and problem solving skills.
  • Ability to manage multiple priorities in a fast paced environment.

Preferred Qualifications:
  • Any of the following Certifications would be an advantage: Avaya Badges, CTNS, iNARTE, IPEP, NCTI, (CCNA, CCNP, CCNE)

Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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