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Remote Avaya Engineer Jobs (NOW HIRING)

Betsol

Telephony Operations Engineer

Broomfield, CO · Remote

$70K - $94K/yr

Learn more at betsol.com BETSOL is hiring remote Contact Center / Telephony Operations Engineers to support an enterprise client's migration off Avaya and Cisco contact center platforms to Five9 ...

BETSOL

Telephony Operations Engineer

Broomfield, CO · On-site +1

$70K - $94K/yr

Learn more at betsol.com BETSOL is hiring remote Contact Center / Telephony Operations Engineers to support an enterprise client's migration off Avaya and Cisco contact center platforms to Five9 ...

Addison Group

VOIP Senior Network Engineer

Chicago, IL · Remote

$125K - $140K/yr

Avaya or comparable enterprise voice platforms * VoIP PBX * SIP trunking * Call Center / Contact ... this a remote position. Interested? Message me directly for confidential details. #VoIP ...

Addison Group

VOIP Lead Engineer - Chicago

Chicago, IL · Remote

$150K - $160K/yr

Lead VoIP / Unified Communications Engineer Chicago, IL - Onsite Base Salary: $150K-$160K No Remote ... Strong Avaya or comparable enterprise voice technology * VoIP PBX and SIP trunking expertise

Nttlimited

$23/hr

Your day at NTT DATA The Data Centre Remote Field Service Engineer (L1) is an entry level ... Avaya etc. * Entry level knowledge on management agent concepts, redundancy concepts and remote ...

Five9

Senior Asset Development Engineer

OR · On-site +1

$122K - $161K/yr

This is a full-time remote position that can be worked from anywhere in the Continental US. The ... Avaya is a plus. * 3+ years development experience in web-based applications (HTML5, JavaScript ...

TRILLIUM HEALTH RESOURCES

Systems Engineer II

NC · Remote

$68K - $95K/yr

Remote within North Carolina. POSTING DETAILS: Make an Impact Trillium Health Resources is a ... VOIP Systems (Cisco Call Manager, Avaya, 3CX, Shoretel, or others) * Network +, CCNA, CCNP, MCSE ...

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Remote Avaya Engineer information

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How much do remote avaya engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote avaya engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is a remote Avaya engineer?

A Remote Avaya Engineer is a technical professional who specializes in installing, configuring, maintaining, and troubleshooting Avaya communication systems, such as VoIP phones, call centers, and unified communications platforms, while working remotely. They provide support to organizations by managing and optimizing Avaya hardware and software, ensuring reliable and secure communication networks. Remote Avaya Engineers typically collaborate with IT teams, handle system upgrades, and offer remote assistance to resolve technical issues, often working from home or offsite locations.

What are some common challenges remote Avaya engineers face when supporting clients across different time zones?

Remote Avaya Engineers often support clients located in various regions, which can lead to challenges such as coordinating troubleshooting sessions at odd hours and managing urgent issues outside of regular business times. Effective communication and time management skills are essential to ensure prompt support and minimal disruption for clients. Additionally, engineers must be adept at remote diagnostics and problem-solving, as on-site intervention is rarely possible, making thorough documentation and strong virtual collaboration crucial components of the role.

What are the key skills and qualifications needed to thrive as a remote Avaya engineer, and why are they important?

To thrive as a Remote Avaya Engineer, you need strong expertise in telecommunications, VoIP technologies, and Avaya systems, typically backed by relevant experience or certifications such as Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Proficiency with Avaya Aura, Communication Manager, Session Manager, and remote diagnostic tools is essential. Outstanding problem-solving, communication, and customer service skills help you efficiently address client issues and collaborate with remote teams. These skills ensure reliable system performance, effective remote support, and high client satisfaction in a distributed work environment.

What is the difference between Remote Avaya Engineer vs Remote Cisco Collaboration Engineer?

AspectRemote Avaya EngineerRemote Cisco Collaboration Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, Cisco CCNP Collaboration
Work EnvironmentTelecommuting, client sites, network operations centersRemote support, client sites, network infrastructure environments
Industry UsageTelecommunications, enterprise communication systemsIT, telecommunications, enterprise collaboration solutions
Common Search/ComparisonYesYes

The Remote Avaya Engineer and Remote Cisco Collaboration Engineer roles share similarities in certifications, work environments, and industry usage. Both focus on supporting enterprise communication systems remotely, but they specialize in different platforms—Avaya and Cisco. Your choice depends on the specific technology stack your employer uses or your career focus in either Avaya or Cisco collaboration solutions.

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Remote Avaya Engineer jobs near you
Infographic showing various Remote Avaya Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 7% Part Time, and 3% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Telephony Operations Engineer

Broomfield, CO • Remote

Betsol
IT Services • 201 - 500 employees
Learn more about Betsolexternal

$70K - $94K/yr

Full-time

Posted 6 days ago

Job description

Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. Learn more at betsol.com

Job Description

BETSOL is hiring remote Contact Center / Telephony Operations Engineers to support an enterprise client's migration off Avaya and Cisco contact center platforms to Five9 CCaaS. You will provide Cisco contact center end-user support and overall ticket management while the client's colleagues transition their skills to Five9. This is a fully remote role; offshore candidates are welcome and must work U.S. business hours, or, where that is not possible, provide overlap until noon Eastern on U.S. business days.

Key Responsibilities

  • Implement and support enterprise voice platforms - primarily Cisco, with some Avaya, Five9, and Microsoft Teams
  • Troubleshoot voice issues (call quality, connectivity, log-in/authentication, endpoints) across multi-vendor environments
  • Perform incident triage, escalation, and root cause analysis using tools such as Wireshark, Aternity, and Nectar
  • Manage ServiceNow queues, ticket documentation, and user support workflows
  • Support carrier integrations, SIP trunking, and telecom lifecycle activities (adds, moves, changes)
  • Monitor and optimize voice performance (MOS, latency, jitter, packet loss)
  • Collaborate with IT, network, vendors, and business teams to deliver and maintain solutions
  • Maintain documentation, call flows, and operational procedures
  • Provide mentoring, knowledge sharing, and operational support in a 24x7 environment
  • Apply AI to proactively identify and resolve voice issues, accelerate diagnostics and resolution, automate ticket triage and self-service workflows, and analyze incident and call-quality trends for continuous improvement
Qualifications

Required Skills & Experience

  • 3-5 years of hands-on support experience across enterprise voice platforms (Cisco, Avaya, Five9, Microsoft Teams)
  • Proficiency with diagnostic and monitoring tools (Wireshark, Aternity, Nectar)
  • ServiceNow ticket and queue management
  • Understanding of SIP trunking, carrier integrations, and voice quality metrics (MOS, latency, jitter, packet loss)
  • Familiarity applying AI and automation to voice operations and support workflows
  • Strong troubleshooting, documentation, and collaboration skills; comfortable in a 24x7 operational environment
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply