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Remote Avaya Engineer Jobs (NOW HIRING)

Cresta

Application Support Engineer

Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9 ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

... Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal ... Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco. * Familiarity ...

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

... Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal ... Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco. * Familiarity ...

NeuraFlash, Part of Accenture

Sr. AWS Developer

Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) * AWS ... Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or ...

Expleo

Senior AI Architect

Denver, CO · On-site +1

$100 - $108/hr

Hybrid Preferred (Minnesota or Colorado) | Open to Remote for Exceptional Candidates Employment ... Collaborate with AI leaders, architects, engineers, and business stakeholders across the ...

Expleo

Senior AI Architect

Minneapolis, MN · On-site +1

$100 - $108/hr

Hybrid Preferred (Minnesota or Colorado) | Open to Remote for Exceptional Candidates Employment ... Collaborate with AI leaders, architects, engineers, and business stakeholders across the ...

Expleo

Senior AI Architect

Minneapolis, MN · On-site +1

$100 - $108/hr

Hybrid Preferred (Minnesota or Colorado) | Open to Remote for Exceptional Candidates Employment ... Collaborate with AI leaders, architects, engineers, and business stakeholders across the ...

Infosys Limited Digital

Genesys Cloud Architect

$66.50 - $84.75/hr

... and/or Remote Country USA Domain Delivery Interest Group Infosys Limited Company ITL USA ... We focus on adopting a data-first approach to engineering and value-stream management, enabling ...

CGI Inc.

Sr. Alvaria Dialer Technical System Administrator

$88K - $119K/yr

United States, Remote Position ID:J0826-0929 Employment Type: Full Time Position Description: CGI ... Experience with contact center platforms (Avaya, Verint, NICE, Aspect) . 4+ year of hands on Linux ...

World Wide Technology

Contact Center Sr. Advisor

$118K - $148K/yr

Avaya Aura * NICE InContact * Five9 * Experience with one or more of the following Workforce ... Calabrio * Travel 25% of the time Want to learn more about Solutions Consulting & Engineering?

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Remote Avaya Engineer information

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How much do remote avaya engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote avaya engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is a remote Avaya engineer?

A Remote Avaya Engineer is a technical professional who specializes in installing, configuring, maintaining, and troubleshooting Avaya communication systems, such as VoIP phones, call centers, and unified communications platforms, while working remotely. They provide support to organizations by managing and optimizing Avaya hardware and software, ensuring reliable and secure communication networks. Remote Avaya Engineers typically collaborate with IT teams, handle system upgrades, and offer remote assistance to resolve technical issues, often working from home or offsite locations.

What are some common challenges remote Avaya engineers face when supporting clients across different time zones?

Remote Avaya Engineers often support clients located in various regions, which can lead to challenges such as coordinating troubleshooting sessions at odd hours and managing urgent issues outside of regular business times. Effective communication and time management skills are essential to ensure prompt support and minimal disruption for clients. Additionally, engineers must be adept at remote diagnostics and problem-solving, as on-site intervention is rarely possible, making thorough documentation and strong virtual collaboration crucial components of the role.

What are the key skills and qualifications needed to thrive as a remote Avaya engineer, and why are they important?

To thrive as a Remote Avaya Engineer, you need strong expertise in telecommunications, VoIP technologies, and Avaya systems, typically backed by relevant experience or certifications such as Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Proficiency with Avaya Aura, Communication Manager, Session Manager, and remote diagnostic tools is essential. Outstanding problem-solving, communication, and customer service skills help you efficiently address client issues and collaborate with remote teams. These skills ensure reliable system performance, effective remote support, and high client satisfaction in a distributed work environment.

What is the difference between Remote Avaya Engineer vs Remote Cisco Collaboration Engineer?

AspectRemote Avaya EngineerRemote Cisco Collaboration Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, Cisco CCNP Collaboration
Work EnvironmentTelecommuting, client sites, network operations centersRemote support, client sites, network infrastructure environments
Industry UsageTelecommunications, enterprise communication systemsIT, telecommunications, enterprise collaboration solutions
Common Search/ComparisonYesYes

The Remote Avaya Engineer and Remote Cisco Collaboration Engineer roles share similarities in certifications, work environments, and industry usage. Both focus on supporting enterprise communication systems remotely, but they specialize in different platforms—Avaya and Cisco. Your choice depends on the specific technology stack your employer uses or your career focus in either Avaya or Cisco collaboration solutions.

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Remote Avaya Engineer jobs near you
Infographic showing various Remote Avaya Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 7% Part Time, and 3% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

AWS Connect Developer

Jersey City, NJ • Remote

Krest Global Solutions
See more jobs at Krest Global Solutionsexternal

$60 - $65/hr

Contractor

Re-posted 18 days ago

Job description

Job Title: AWS Connect Developer

Location : Remote

Compensation : 50-60$/Hr on C2C/1099

Work Authorization:  H1B, GC, USC

Overview

We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.

Key Responsibilities

· Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.

· Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.

· Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.

· Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.

· Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).

· Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.

· Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.

· Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.

· Troubleshoot issues, optimize integrations, and deliver continuous improvements.

Required Qualifications

· 5–8 years of software development experience, including 2+ years in Amazon Connect development.

· Strong Node.js development skills (backend services, APIs, integrations).

· Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.

· Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).

· Exposure to CI/CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent).

· Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.

· Solid understanding of IAM security, role-based access, and compliance requirements.

· Expertise in AWS services: Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch.

Preferred Skills

· Experience with Amazon Lex, Polly, and Transcribe for conversational AI.

· Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).

· Background in contact center technologies such as Avaya, Genesys, or Twilio