Genesys Developer
Boston, MA · Remote
$60 - $69/hr
Location: 100% remote, work PST time zone * Work authorization: Must have GC , GC EAD, or USC only ... Some understanding of the Avaya Aura Unified Communications environment.
Genesys Developer
Boston, MA · Remote
$60 - $69/hr
Location: 100% remote, work PST time zone * Work authorization: Must have GC , GC EAD, or USC only ... Some understanding of the Avaya Aura Unified Communications environment.
Genesys Developer
Boston, MA · Remote
$60 - $69/hr
Location: 100% remote, work PST time zone * Work authorization: Must have GC , GC EAD, or USC only ... Some understanding of the Avaya Aura Unified Communications environment.
Genesys Developer
Boston, MA · Remote
$60 - $69/hr
Location: 100% remote, work PST time zone * Work authorization: Must have GC , GC EAD, or USC only ... Some understanding of the Avaya Aura Unified Communications environment.
Remote Avaya Engineer information
What is a remote Avaya engineer?
A Remote Avaya Engineer is a technical professional who specializes in installing, configuring, maintaining, and troubleshooting Avaya communication systems, such as VoIP phones, call centers, and unified communications platforms, while working remotely. They provide support to organizations by managing and optimizing Avaya hardware and software, ensuring reliable and secure communication networks. Remote Avaya Engineers typically collaborate with IT teams, handle system upgrades, and offer remote assistance to resolve technical issues, often working from home or offsite locations.
What are some common challenges remote Avaya engineers face when supporting clients across different time zones?
Remote Avaya Engineers often support clients located in various regions, which can lead to challenges such as coordinating troubleshooting sessions at odd hours and managing urgent issues outside of regular business times. Effective communication and time management skills are essential to ensure prompt support and minimal disruption for clients. Additionally, engineers must be adept at remote diagnostics and problem-solving, as on-site intervention is rarely possible, making thorough documentation and strong virtual collaboration crucial components of the role.
What are the key skills and qualifications needed to thrive as a remote Avaya engineer, and why are they important?
To thrive as a Remote Avaya Engineer, you need strong expertise in telecommunications, VoIP technologies, and Avaya systems, typically backed by relevant experience or certifications such as Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Proficiency with Avaya Aura, Communication Manager, Session Manager, and remote diagnostic tools is essential. Outstanding problem-solving, communication, and customer service skills help you efficiently address client issues and collaborate with remote teams. These skills ensure reliable system performance, effective remote support, and high client satisfaction in a distributed work environment.
What is the difference between Remote Avaya Engineer vs Remote Cisco Collaboration Engineer?
| Aspect | Remote Avaya Engineer | Remote Cisco Collaboration Engineer |
|---|---|---|
| Certifications | Avaya Certified Support Specialist, Avaya Aura certifications | Cisco CCNA Collaboration, Cisco CCNP Collaboration |
| Work Environment | Telecommuting, client sites, network operations centers | Remote support, client sites, network infrastructure environments |
| Industry Usage | Telecommunications, enterprise communication systems | IT, telecommunications, enterprise collaboration solutions |
| Common Search/Comparison | Yes | Yes |
The Remote Avaya Engineer and Remote Cisco Collaboration Engineer roles share similarities in certifications, work environments, and industry usage. Both focus on supporting enterprise communication systems remotely, but they specialize in different platforms—Avaya and Cisco. Your choice depends on the specific technology stack your employer uses or your career focus in either Avaya or Cisco collaboration solutions.
What are popular job titles related to Remote Avaya Engineer jobs in Massachusetts?
For Remote Avaya Engineer jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Avaya Engineer jobs in Massachusetts look for?
The top searched job categories for Remote Avaya Engineer jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Avaya Engineer jobs?
Cities in Massachusetts with the most Remote Avaya Engineer job openings:
Job description
Title: Genesys Developer
...........Must Have's........: (Make sure these are in the "company descriptions" on the resume, not just at the top under "Summary"
- All of these are "must haves"...... please have this information in the candidates job descriptions, on the resume, so the hiring manager can see it....
- At least 3 years (Current) experience with the Genesys Cloud CX Architect development tool
- At least 5 years of contact center operations experience
- Technical Requirements - Perform flow development work in Genesys Architect for Voice, Digital Messaging (Web and SMS), and other interaction types.
- Experience with Flows including use of voice or digital bots for speech or NLU. Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing.
- Experience with Genesys SMS and Email interactions
- See below on JD for more bullets that can appear on the resume .....
- Location: 100% remote, work PST time zone
- Work authorization: Must have GC , GC EAD, or USC only for this Client
- $60/hr - $69/hr -- W2 + $8-dollar fee (W2 only!)
POSITION SUMMARY -
Our Clients is seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR).
The contractor will work on a taskorder basis on assignments involving IVR interaction flow development, Chatbot and
associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliverables of prioritized Genesys enhancements requested by the contact center business unit.
Mandatory Requirements
- At least 3 years of experience with the Genesys Cloud CX Architect development tool
- At least 5 years of contact center operations experience
- Technical Requirements - Perform flow development work in Genesys Architect for Voice, Digital
Messaging (Web and SMS), and other interaction types.
- Flows may include use of voice or digital bots for speech or NLU. Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing.
- Experience with best practices related to and the ability to implement Directed dialog and Natural Language Understanding.
- Experience working with IVR applications specifically call flows, data actions, dynamic actions, DTMF and speech entry, text-to-speech, menus, and audio prompting.
- Experience using Genesys data actions to retrieve/post data through REST API integrations to SMUD provided JSON based web services.
- Experience configuring Genesys data actions with authentication via API token, OAuth, or other approved methods
- Experience migrating Genesys Architect flows from a Genesys DEV tenant to a
PROD tenant
- Experience with Genesys SMS and Email interactions
- Understanding best practices in chatbot flow design
- Ability to troubleshoot and test Genesys flows
- Familiarity with integrating 3rd party modules such as Google Dialog Flow into a
Genesys flow
Desirable Qualifications
Contact Center Operations experience with the Genesys Cloud CX platform to include prior development experience with interaction channels such as IVR, Chatbot, SMS, Email, Chat, Voice.
Prior experience supporting Genesys WFO. Some understanding of the Avaya Aura Unified Communications environment.
About 3B Staffing
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Newark, NJ, US
Year founded
2018