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Manager Systems Support Engineer Jobs in Massachusetts

Cohu

ATE Test Systems Support Engineer

Norwood, MA

$85K - $100K/yr

Cohu's Norwood Engineering team is looking for an ATE Test Systems Support Engineer to keep our semiconductor automated test equipment (ATE) running in the Engineering Lab. This is a hands-on ...

New

Cooley LLP

Product Support Engineer

Boston, MA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

Cooley

Product Support Engineer

Boston, MA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate ... Background in QA, systems analysis, or light development * Familiarity with user research methods ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Partnering with production management, plant maintenance teams, and IT to ensure reliable system ... Support various Innovation Engineering projects by conducting site assessments, overseeing ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Partnering with production management, plant maintenance teams, and IT to ensure reliable system ... Support various Innovation Engineering projects by conducting site assessments, overseeing ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Partnering with production management, plant maintenance teams, and IT to ensure reliable system ... Support various Innovation Engineering projects by conducting site assessments, overseeing ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Partnering with production management, plant maintenance teams, and IT to ensure reliable system ... Support various Innovation Engineering projects by conducting site assessments, overseeing ...

Merrimack Health

Systems Support Specialist

Lawrence, MA · On-site

As the Help Desk Support Technician , you will be responsible for supporting internal and external ... Familiar with Incident Management ticketing system * You should be versatile, reliable, and highly ...

Apex Systems

Robotics Support Engineer

North Reading, MA · On-site

$35 - $40/hr

Configure robotic systems for deployment across multiple operational environments. * Execute ... Knowledge of production support and change management processes. * Strong troubleshooting and ...

New

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

... Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a ... You become fluent in how Blitzy's agent-driven system works, enabling faster diagnosis over time * ...

ROI Solutions

Product Support Engineer

Medford, MA · On-site

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... Experience in nonprofit technology, CRM systems, or payment processing * Familiarity with data ...

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Manager Systems Support Engineer information

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Massachusetts?

For Manager Systems Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Massachusetts look for?

The top searched job categories for Manager Systems Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Manager Systems Support Engineer jobs?

Cities in Massachusetts with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

ATE Test Systems Support Engineer

Norwood, MA

Cohu
Software Development • 1 - 5K employees
Learn more about Cohuexternal

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

New

Job description

Cohu's Norwood Engineering team is looking for an ATE Test Systems Support Engineer to keep our semiconductor automated test equipment (ATE) running in the Engineering Lab. This is a hands-on hardware/software role supporting test systems, testers, and RF/analog/digital measurement equipment used by our Hardware, Software, and Applications Engineering teams. You'll diagnose and resolve tester-level hardware and software issues, track spares for lab equipment, and work directly with engineers to keep test systems at maximum up time. Over time, this role has a path toward supporting our Field Service organization on the same equipment.

Candidates should have direct experience with test equipment, ATE, or electronics hardware.

Essential Duties and Responsibilities:

  • Deliver hands-on hardware and software support to Engineering teams to maximize uptime of internal ATE test systems (LTXC product line).

  • Diagnose and resolve tester-level issues - RF, analog, and digital circuit faults, measurement discrepancies, and equipment malfunctions - by evaluating and analyzing failure symptoms directly on the equipment.

  • Research issues using tester documentation, schematics, and internal resources; escalate priority issues per standard process.

  • Track and maintain accurate spares inventory to support internal test equipment.

  • Log and process service tickets accurately using current tools.

  • Partner with the Technical Support team to reproduce customer-reported issues on internal systems to drive faster resolution.

Education and/or Experience:

  • BSEE (or equivalent hands-on experience with electronic test equipment)

  • Working knowledge of RF, analog, and digital circuits and test equipment - RF experience strongly preferred

  • Hands-on experience troubleshooting hardware at the board/system level (not just software/network troubleshooting)

  • Linux environment experience a plus

  • Test Engineering or ATE background strongly preferred

  • Strong communication skills for working directly with engineers on technical root cause

Compensation: The estimated base pay range for this position is $85,000-$100,000 per year, depending on qualifications, experience, education, and other job-related factors. This range represents Cohu's good faith estimate of what it reasonably expects to pay for this role upon hire. This role may also be eligible for other compensation programs as determined by company policy.

Featured benefits

  • Medical, dental & vision insurance
  • 401(k) with company matching contributions
  • Employee Stock Purchase Plan
  • Tuition assistance
  • Disability & life insurance
  • Profit Sharing
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About Cohu

Sourced by ZipRecruiter

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Poway, CA, US

Year founded

1947

Social media

Twitter

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