ZipRecruiter

Log In

1

Manager Systems Support Engineer Jobs in Massachusetts

Symbotic

Software Support Engineer

Wilmington, MA

Experience supporting production systems, including incident response, escalation management, root ... and Engineering teams. * Strong written and verbal communication skills, with the ability to ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

Experience supporting production systems, including incident response, escalation management, root ... and Engineering teams. * Strong written and verbal communication skills, with the ability to ...

Onto

Technical Support Engineer 3

Wilmington, MA · On-site

This role has primary responsibility for system maintenance, uptime, and availability of ... • Ability to manage multiple priorities and work cross-functionally. Physical & Travel ...

Symbotic

Software Support Engineer

Andover, MA · On-site

Experience supporting production systems, including incident response, escalation management, root ... and Engineering teams. * Strong written and verbal communication skills, with the ability to ...

Symbotic

Software Support Engineer

Andover, MA

Experience supporting production systems, including incident response, escalation management, root ... and Engineering teams. * Strong written and verbal communication skills, with the ability to ...

Onto

Technical Support Engineer 3

Wilmington, MA

In addition to onsite system ownership, the TPSE provides remote technical product support and ... Ability to manage multiple priorities and work crossfunctionally. Physical & Travel Requirements ...

previous page

Showing results 41-60

All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Massachusetts

Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Massachusetts? For Manager Systems Support Engineer jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Massachusetts look for? The top searched job categories for Manager Systems Support Engineer jobs in Massachusetts are:
What cities in Massachusetts are hiring for Manager Systems Support Engineer jobs? Cities in Massachusetts with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Systems Support Specialist III

Toshiba America Business Solutions, Inc.

Andover, MA

$24 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Join Toshiba America Business Solutions as a Systems Support Specialist III

Toshiba America Business Solutions, a leader in digital technology, has an excellent opportunity for a Systems Support Specialist III in the MA-NH-RI marketplace remote and onsite. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.

As a Systems Support Specialist, you will enjoy making a positive impact on the business and our customers through troubleshooting complex technical problems related to networks, connectivity, systems, and applications.

Your core focus as Field Service Technician will be to provide remote and on-site repair of system problems in the most efficient and cost-effective manner. 

What You'll Do

  • Perform root cause analysis of presented problems.
  • Troubleshoot and resolve complex systems problems in the most efficient and cost-effective manner.
  • Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action.
  • Perform confirmation tests as directed. 
  • Work with customers to resolve technical issues.
  • Interface heavily with customer IT personnel. 

What You’ll Bring

  • High School Diploma or GED.
  • Minimum of five years of demonstrated experience in a combination of the following areas; networking systems, systems support, interfaces, connectivity, and related software.
  • Knowledgeable in the hardware and software industry.
  • Comfortable with installation and upgrades to network systems/equipment.
  • Prior experience with multifunctional devices is required. Applicable Network certifications are preferred.
  • Valid Driver’s License and must be able to travel to sites periodically.
     

Earn Well

  • Hourly Range: $24.00 to $30.00, depending on experience.
  • Monthly Performance Based Bonus
  • Auto- reimbursement Program (when traveling)
  • Company Phone 

Benefits

  • Medical, dental, and vision coverage
  • 401(k) plan with match and company provided life insurance
  • Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
  • Generous paid holidays, vacation & sick/personal business/volunteer days
  • Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

 

Learn More

The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/  

Join Our Talent Community

Our Commitment to Sustainability

News Archive

Solutions & Services

Our Office Products

eBRIDGE® Global Print

Toshiba Office Collection Virtual Demonstration (YouTube)

Client Testimonials (YouTube Playlist)

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.

Apply