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Technical Support Engineer Remote Jobs in Massachusetts

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ... Escalate complex technical issues to Level 2 support or engineering teams when necessary * Document ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Technical Support Engineer Burlington, Massachusetts, United States 10Beauty is a robotics startup ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Lovable

Enterprise Technical Support Engineer

Boston, MA · Remote

Enterprise Technical Support Engineer We're looking for an Enterprise Technical Support Engineer to ... This role is based in either Boston or Stockholm and is not eligible for remote work. We are unable ...

Rocket Software

Technical Support Engineer II

Boston, MA · Remote

$57.50K - $77.63K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... Remote #LI-JC1 Annual salary range for this position is between $57,500.00 - $77,625.00 gross ...

Rocket Software

Technical Support Engineer II

Waltham, MA · Remote

$57.50K - $77.63K/yr

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a ... Remote #LI-JC1 Annual salary range for this position is between $57,500.00 - $77,625.00 gross ...

DeepHealth

Technical Support Engineer, PACS - US

Boston, MA · On-site +1

$75 - $100/hr

... Technical Services Engineer, PACS is the first point of contact for users, providing expert support ... Working Environment Remote Physical Demands This position often requires sitting, standing, walking ...

New

Databento

At least 2 years of experience in technical support, QA, or engineering. * Working proficiency in ... Python. * Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb ...

Code Metal

IT Support Engineer

Boston, MA · On-site +1

We are seeking an experienced IT Support Engineer to join our team. This person will play a key ... technical users. Preferred Qualifications * Experience supporting hybrid or remote-first ...

IBM

Software Developer

Lowell, MA · Remote

As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our Content Manager OnDemand software. You will be part of an international team and ...

Akamai

Senior Product Support Engineer

Cambridge, MA · On-site +1

We're looking for excellent technical staff to create and support core technology to deliver a ... Locations 145 Broadway, Cambridge, MA, 02142, US (Remote) * Citizenship required Yes * Is Security ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

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Technical Support Engineer Remote information

See Massachusetts salary details

$41K

$86.3K

$130.5K

How much do technical support engineer remote jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support engineer remote in Massachusetts is $86,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,300.00 and $107,600.00 per year, depending on experience, location, and employer.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Massachusetts? For Technical Support Engineer Remote jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Massachusetts look for? The top searched job categories for Technical Support Engineer Remote jobs in Massachusetts are:
What cities in Massachusetts are hiring for Technical Support Engineer Remote jobs? Cities in Massachusetts with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Massachusetts as of May 2026, with employment types broken down into 42% Full Time, 54% Part Time, and 4% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $86,313 per year, or $41.5 per hour.

Technical Support Engineer

10Beauty

Burlington, MA • Remote

Other

Posted 14 days ago

Job description

Introduction:

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

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