ZipRecruiter

Log In

2

Technical Support Engineer Remote Jobs in Massachusetts

florrent

Field Applications Engineer

Boston, MA · On-site +1

About the Job We are seeking a Field Applications Engineer to join our tight-knit and cross ... You will be responsible for providing on-site and remote technical support to customers, creating ...

Later

Senior Security Engineer

Boston, MA · On-site +1

$124K - $170K/yr

Senior Security Engineer Remote, United States About this position: We're looking for a Senior ... Support company-wide security awareness, secure operating practices, and adoption of security ...

Ametek

Technical Solutions Engineer

Peabody, MA · On-site +1

As a Technical Solutions Engineer , this role serves as a trusted technical advisor supporting customers, sales teams, and internal stakeholders in identifying, developing, and implementing ...

EnerSys

$117K - $146K/yr

Support threat modeling, risk assessments, and security architecture reviews for applications ... Required Qualifications * Bachelor's degree in a technical field (e.g., Computer Science ...

Turnblock.io

Technical Lead Remote (Web3)

Boston, MA · Remote

$100K - $250K/yr

Software Engineering Team Lead (Remote) Our client is at the forefront of crypto's cutting-edge ... Lead and mentor a team of software engineers and a Technical Product Manager. * Oversee the design ...

Hyperproof

Senior DevSecOps Engineer

Boston, MA · Remote

$124K - $170K/yr

Senior DevSecOps Engineer (Remote-based role that requires US-citizenship) About us Hyperproof is ... Support FedRAMP authorization activities: contribute to SSP documentation, NIST 800-53 control ...

Turnblock.io

Technical Lead Remote (Web3-DeFi)

Boston, MA · Remote

$100K - $250K/yr

Software Engineering Team Lead (Remote) Our client is at the forefront of crypto's cutting-edge ... Collaborate with cross-functional teams to support blockchain best solutions * Play a pivotal role ...

Owens Corning

Field Technical Specialist

Boston, MA · Remote

Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ... Technical degree in Engineering, Architecture, Construction Technology, Building Sciences, or a ...

previous page

Showing results 41-60

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Massachusetts

Technical Support Engineer Remote information

See Massachusetts salary details

$41K

$86.3K

$130.5K

How much do technical support engineer remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer remote in Massachusetts is $86,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,300.00 and $107,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs

What are popular job titles related to Technical Support Engineer Remote jobs in Massachusetts?

For Technical Support Engineer Remote jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Massachusetts look for?

The top searched job categories for Technical Support Engineer Remote jobs in Massachusetts are:

What cities in Massachusetts are hiring for Technical Support Engineer Remote jobs?

Cities in Massachusetts with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,313 per year, or $41.5 per hour.

Engineer, Biologics Purification, Upstream/Downstream/Tech Transfer - Remote (JP15407)

3 Key Consulting

Cambridge, MA • On-site, Remote

$34 - $37/hr

Full-time

Re-posted 27 days ago

Job description

Job Title: Engineer, Biologics Purification, Upstream/Downstream/Tech Transfer - Remote (JP15407)
Location: Cambridge MA, Remote
Employment Type: Contract
Business Unit: Drug Substance Technology Engineering Group
Duration: 1+ years with possible extensions and/or conversion to permanent
Posting Date: 5/21/2026
Pay Rate: $34 - $37/hour W2
Notes: Remote (Any TZ - Local to Cambridge, MA is highly preferred.
 
3 Key Consulting is hiring an Engineer for a consulting engagement with our direct client, a leading global biopharmaceutical company.
Job Description:
Seeking a Process Development Engineer to join the Drug Substance Technology Engineering team at our client Cambridge site. Providing strong process engineering/ technology transfer support of human therapeutic drug substance products in clinical development through commercial production. Our mission is to translate developmental processes to commercial reality for patients through scientific expertise and engineering innovation. Knowledge of processes/equipment; scale-up factors, process deviations, quality attributes. GMP experience is a plus.
The Engineer will apply upstream and downstream process engineering knowledge in support of technology transfer and clinical/commercial drug substance manufacturing in both stainless and single-use formats. Will partner with manufacturing, quality, analytical, and bench scientists to support a highly dynamic technology transfer.
JOB RESPONSIBILITIES:
Under guidance of senior staff, the Engineer will perform the following:
  • Transfer processes for drug substance manufacturing and translate process improvements from the laboratory into manufacturing facilities
  • Provide technical support for successful scale-up, transfer of process technology, and for clinical and/or commercial manufacturing operation. Experience is technical report writing an expectation.
  • Assist in troubleshooting clinical and commercial runs
  • Execute data trending and statistical process analysis
  • Support technical direction for process-related deviations, CAPAs, and change controls
  • Identify and support process-related operational excellence opportunities
  • Represent process development and collaborates with other functions such as Manufacturing, Quality, and Regulatory.
  • Experience related to Process characterization for manufacturing of biologics highly preferred. This includes technical support for authoring and review of process characterization reports.

Why is the Position Open?
Supplement additional workload on team.
BASIC QUALIFICATIONS:
Master’s degree and 2 years of Engineering or Operations experience
Bachelor’s degree and 4 years of Engineering or Operations experience
Associate’s degree and 7 years of Engineering or Operations experience
High school diploma / GED and 8 years of Engineering or Operations experience
PREFERRED QUALIFICATIONS:
  • Master’s Degree in Chemical or Biochemical Engineering
  • 2+ years of Process Engineering experience preferably related to downstream/ purification of commercial cGMP manufacturing facilities
  • Background in biologics technology transfer into commercial facilities, new product introductions (NPIs)
  • Biologics purification process knowledge: Knowledge of upstream ( cell culture/bioreactor operations) or purification processes (chromatography, viral filtration/inactivation, ultrafiltration/diafiltration, and final fill. )/ equipment; scale-up factors, process deviations, quality attributes
  • Strong analytical capability, troubleshooting, and problem solving
  • Independently motivated with ability to multi-task and work in teams, especially if remote or hybrid.
  • Excellent written and verbal communication skills with technical writing and presentation experience. Experience in PC documentation, report reviews and technical writing preferred.
     
Top Must Have Skills:
  • Cell culture experience, Purification /downstream experience, process characterization experience
  • Nice to have:
    Monoclonal antibodies or mAbs 
    manufacturing or on floor support 

Day to Day Responsibilities:
Assist senior staff in technical writing, process tech transfer, data monitoring
Red Flags:
No experience, not enough experience in biopharma or biotech, no experience in cell culture/upstream, purification/downstream or technical report writing
Interview process:
Teams interview. Screening 30 minute Microsoft team's interview with me. Second round- Team's interview 30 minute each approximately with 3 other team members.
We invite qualified candidates to send your resume to resumes@3keyconsulting.com.  If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website www.3keyconsulting.com/careers. You are also welcome to share this opportunity with anyone you think might be interested in applying for this role.