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Weekend Software Support Engineer Jobs in Massachusetts

Symbotic

Software Support Engineer

Wilmington, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

$82K - $113K/yr

What we need We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help ...

Symbotic

Software Support Engineer

Wilmington, MA · Hybrid

$82K - $113K/yr

What we need We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Symbotic

Software Support Engineer

Andover, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the ...

Cooley

Product Support Engineer

Boston, MA · On-site

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Cooley LLP

Product Support Engineer

Boston, MA

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle. They are seeking a Developer Support Engineer to serve as the ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

... electrical, software, and systems engineering · Partnering with production management, plant ... Supporting the design, testing, and implementation of automation solutions that are efficient ...

Unifirst

Innovation Support Engineer

Wilmington, MA

$95K - $114K/yr

Collaborating with engineers from multiple disciplines, including mechanical, electrical, software ... Supporting the design, testing, and implementation of automation solutions that are efficient ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

Collaborating with engineers from multiple disciplines, including mechanical, electrical, software ... Supporting the design, testing, and implementation of automation solutions that are efficient ...

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Weekend Software Support Engineer information

What does a Weekend Software Support Engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are some common challenges faced by Weekend Software Support Engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Software Support Engineer, and why are they important?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.
What are popular job titles related to Weekend Software Support Engineer jobs in Massachusetts? For Weekend Software Support Engineer jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Weekend Software Support Engineer jobs in Massachusetts look for? The top searched job categories for Weekend Software Support Engineer jobs in Massachusetts are:
What cities in Massachusetts are hiring for Weekend Software Support Engineer jobs? Cities in Massachusetts with the most Weekend Software Support Engineer job openings:
Weekend Software Support Engineer jobs near you

Software Support Engineer

Symbotic

Wilmington, MA

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Symbotic rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

180th of 241 rated software companies

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems,optimizesystem performance, and continuously improve reliability and uptime.

What we do

Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. Byleveragingremote diagnostic tools, they troubleshoot andoptimizesystem performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhanceSymbotic'snext-generation microsystems.

Whatyou'lldo

  • Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.

  • Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.

  • Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.

  • Monitor system performance, respond to alerts, and helpmaintainhigh system availability and reliability.

  • Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.

  • Identifyrecurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.

  • Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.

  • Analyze system and incident data toidentifytrends, support troubleshooting, and improve visibility into system performance.

  • Develop andmaintaindashboards, reports, runbooks, technical documentation, and training materials.

  • Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.

  • Incorporate customer and site feedback to helpidentifyproduct, process, and operational improvement opportunities.

  • Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.

  • Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.

  • Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

Whatyou'llneed

  • Bachelor's degree in Engineering,Electrical Engineering,Computer Science, ora relatedtechnical field, or equivalent experience.

  • Minimum2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.

  • Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.

  • Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.

  • Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogixexperiencepreferred.

  • Hands-on experience withelectrical and mechanical troubleshooting, ideally in a robotics or automation setting.

  • Proficiencywith Linux/Unix environments and scripting languages such as Python.

  • Experience using or developing dashboards, reporting tools, or systemmonitoringplatforms; familiarity with Tableau, Power BI, or similar tools preferred.

  • Exposure to databases, data warehouses, or knowledge-based systems preferred.

  • Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.

  • Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.

  • Willingness toparticipatein a 10x7 operational support model(Wednesday through Saturday), including an on-call rotation for escalations and critical issues.

  • Ability toworka hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment

  • Up to 10%of travel may berequired. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

  • The employeeis responsible forowning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

#LI-TS1

#LI-Hybrid

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visitwww.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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