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Weekend Software Support Engineer Jobs in Massachusetts

Amazon

Support Engineer, Alexa

Boston, MA · On-site

Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large ... of software development, or 2+ years of technical support experience - Experience scripting in ...

InterSystems

Support Engineer III

Boston, MA

This will require you to work occasional weekend or evening hours. This additional time would be ... software. We are an equal-opportunity employer and do not discriminate because of race, color ...

Clandica inc

Production Support Engineer

Boston, MA · On-site

$43.75 - $57/hr

The Production Support Engineer will be responsible for managing daily production support issues ... This role will also involve collaborating with IT partners to automate software delivery processes ...

Clandica Inc

Production Support Engineer

Boston, MA · On-site

$45.50 - $59.25/hr

The Production Support Engineer will be responsible for managing daily production support issues ... This role will also involve collaborating with IT partners to automate software delivery processes ...

InterSystems

Support Engineer III

Boston, MA · On-site

$102K - $127K/yr

This will require you to work occasional weekend or evening hours. This additional time would be ... software. We are an equal-opportunity employer and do not discriminate because of race, color ...

InterSystems

Support Engineer III

Boston, MA · On-site

As a Support Engineer III, you will manage complex technical problems and provide international ... software. Company : InterSystems, a creative data technology provider, delivers a unified ...

InterSystems

Support Engineer III

Boston, MA · On-site

... software. Preferred : • Experience with Unix/Linux or Windows environments a plus. • Experience in the healthcare IT industry is valued. Company : InterSystems, a creative data technology ...

Blitzy

Customer Support Engineer

Cambridge, MA · On-site

$100K - $140K/yr

About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to ... Expect a rotating on-call schedule and occasional evening, early-morning, or weekend escalations ...

Siemens

CFD Application Support Engineer

Burlington, MA · On-site

$119K - $132K/yr

Siemens Industry Software Inc. Job Title: CFD Application Support Engineer [MULTIPLE POSITIONS] Job Location: Burlington, MA Job Type: Full Time Rate of Pay: The salary range for this position in ...

Gamen Group

Help Desk Support Engineer

Boston, MA

As Support Engineer, you will be responsible for first- and second-tier support for clients; regular communication with client and internal teams; software installations; timely problem resolution ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to ... Familiarity with the software development process * Ability to follow complex sets of instructions ...

KG Tiger

Application Support Engineer

Natick, MA

It is a leading developer of mathematical computing software, Engineers and scientists worldwide ... The position consists of two central components - Application support and collaborative project ...

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Weekend Software Support Engineer information

What does a Weekend Software Support Engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are some common challenges faced by Weekend Software Support Engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Software Support Engineer, and why are they important?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.
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Weekend Software Support Engineer jobs near you
Senior Engineer, Software Support Engineering (DevOps)

Senior Engineer, Software Support Engineering (DevOps)

Analog Devices

Wilmington, MA • On-site

$119K - $175K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Analog Devices rating

8.5

Company rating: 8.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

22nd of 142 rated electronics manufacturers

Job description

About Analog Devices
Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.
Employer: Analog Devices, Inc.
Job Title: Senior Engineer, Software Support Engineering (DevOps)
Job Requisition: 1010.1377 / R263796
Job Location: Wilmington, Massachusetts
Job Type: Full Time
Rate of Pay: $119,830 - $175,440 per year
Duties:
Contribute to all phases of the software development lifecycle, including hands-on development, build and release, and architecture and support. Support, diagnose, and troubleshoot problems in code and in the environment; conduct root cause analyses and incident postmortems. Help teams in migrating to newer technologies and create standard workflows that teams can implement/automate in their day-to-day activities. Support and train teams in migrating and adopting GitHub and GitHub Actions from other VCS like SVN and perforce. Creating workflows for helm packaging and manifests development for kubernetes management and deployments. Setup Monitoring (Create Dashboards, Status pages and Metrics scraping) with incident reporting using tools such as Prometheus and Grafana etc. Collaborate with domain experts across Infrastructure & Security.
Partial telecommute benefit (2 days/week work from home).
Requirements: Must have a Master's degree in Computer Science, Computer Networking, Electrical Engineering or closely related technical discipline (willing to accept foreign education equivalent) and two (2) years of experience as a DevOps engineer or related occupation streamlining build and release activities through automation and providing support for DevOps tools.
Must also possess the following (quantitative experience requirements not applicable to this section):
  • Demonstrated Expertise ("DE") writing CI/CD workflows or pipelines utilizing GitHub Actions and Jenkins.
  • DE packaging and publishing artifacts to JFrog Artifactory and Cloudsmith.
  • DE administering Version control systems including GitHub and Bitbucket.
  • DE containerizing applications with Docker and Podman.
  • DE orchestrating containerized deployments with Kubernetes or Docker Swarm.
  • DE automating tasks with scripting languages including Bash and Python.

Contact: Eligible for employee referral program. Apply online at https://www.analog.com/en/careers.html and Reference Position Number: R263796.
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
EEO is the Law: Notice of Applicant Rights Under the Law.
Job Req Type: Experienced
Required Travel: No
Shift Type: 1st Shift/Days
  • Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors.
  • This position qualifies for a discretionary performance-based bonus which is based on personal and company factors.
  • This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits.

What Analog Devices employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Analog Devices logo

About Analog Devices

Sourced by ZipRecruiter

Analog Devices (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure and connect.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Norwood, MA, US

Year founded

1965

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