Weekend Software Support Engineer Jobs in Massachusetts

Join UniFirst Corporation as an Innovation Support Engineer! 

Are you ready to be part of a growing, forward-thinking, and dynamic Engineering department that values creativity, problem-solving, and continuous improvement? UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our expanding and high-performing Innovation Engineering Team. As an Innovation Support Engineer, your responsibilities will go beyond day-to-day support. You will play an active role in the successful planning and execution of a variety of Innovation Engineering projects.
Your key contributions will include: 

• Collaborating with engineers from multiple disciplines, including mechanical, electrical, software, and systems engineering 
• Partnering with production management, plant maintenance teams, and IT to ensure reliable system operation, maximum system utilization and minimal downtime 
• Ensuring that technical and functional requirements are thoroughly defined, complete, and accurately documented
• Supporting the design, testing, and implementation of automation solutions that are efficient, scalable, and reliable
• Helping to ensure that projects are completed on schedule and within allocated budgets
• Maintaining open, proactive, and transparent communication with all stakeholders to keep them informed and aligned 
   

This role is ideal for someone who thrives in a fast-paced, hands-on, and innovative environment. At UniFirst, you will have the opportunity to explore new ideas, apply your skills to real-world challenges, and contribute to projects that advance operational excellence. If you are driven by problem-solving, continuous learning, and emerging technologies such as AI, vision systems, robotics, and RFID, this position offers a strong platform for career growth.
Job Responsibilities will include:

• Provide timely and professional technical support via email, phone, chat, and remote tools
• Assist in developing AI-powered automated tools to monitor systems, detect anomalies, and resolve issues before they escalate
• Diagnose and troubleshoot hardware, software, system and integration issues across a range of laundry automation equipment, controls systems and applications
• Guide UniFirst Team Partners through step-by-step solutions, ensuring high levels of satisfaction and engagement through the support process
• Collaborate with Engineering, Production and IT to escalate and resolve complex or recurring issues
• Document issues, resolutions, and customer interactions in the UniFirst Service Management platform
• Contribute to the creation and maintenance of knowledge base articles, FAQs, and technical documentation
• Identify patterns in support requests and provide feedback for product improvements or bug fixes
• Develop and conduct training and instruction for Engineering and Operations Team Partners on equipment utilization, operating systems and various custom-built software applications
• Ensure timely user notification of maintenance requirements and effects on system availability
• Provide after-hours support as needed (depending on team structure)
• Stay up to date with product updates, system changes, and new features for Engineering specific applications and systems
• Work with Engineering and Production Management Teams to gather feedback on automation software applications and if change is desired, define complete and accurate requirements, utilize analytical and communication skills to obtain buy-in, interface with our Engineering Development Team for testing and schedule timely deployments

• Support various Innovation Engineering projects by conducting site assessments, overseeing equipment/system installations and completing required configurations.

  
   

The estimated salary for this position ranges from $95,000 to $114,000 yearly. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled.