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Microsoft Support Engineer Jobs in Massachusetts

Tabush Group

Desktop Support Engineer

Quincy, MA · On-site

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... Manage Microsoft 365 and Azure AD environments, including security, access, and policies

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... Manage Microsoft 365 and Azure AD environments, including security, access, and policies

Cooley

Product Support Engineer

Boston, MA

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and ... support engineer, product support engineer, or quality assurance engineer) - Senior level ...

Cooley LLP

Product Support Engineer

Boston, MA

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and ... support engineer, product support engineer, or quality assurance engineer) - Senior level ...

Akamai Technologies, Inc

Product Support Engineer

Cambridge, MA · On-site

$105K - $189K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Join our Global Escalation Team As a Product Support Engineer, you will become a key technical ... Have understanding of TCP/IP, Linux systems, Networking Products, and Microsoft Server Technologies

Akamai

Product Support Engineer

Cambridge, MA · On-site

$105K - $189K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Join our Global Escalation Team As a Senior Product Support Engineer, you will become a key ... Have understanding of TCP/IP, Linux systems, Networking Products, and Microsoft Server Technologies

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

This position requires both strategic engineering as well as tactical hands-on technical work. The ... Familiarity with Microsoft Windows operating systems installation and support * Experience with ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

This position requires both strategic engineering as well as tactical hands-on technical work. The ... Familiarity with Microsoft Windows operating systems installation and support * Experience with ...

Sky Systems, Inc.

Be Seen First

IP Telephone Support Engineer

Cambridge, MA · On-site

$30 - $35/hr

  • Medical

  • Dental

  • Vision

IP Telephone Support Engineer Cambridge, MA Onsite Until December 31, 2026 + possibility of ... Working knowledge of Microsoft Teams Phone, Zoom Phone, or similar UC platforms * Strong VoIP ...

New

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or Gemini to improve operational ... engineers are expected to support a broad range of technologies rather than specialize in a single ...

Partners Capital

Senior IT Support Engineer

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Install, configure, and maintain operating systems, Microsoft 365 applications, and standard ... support. * Mentor junior engineers, fostering technical growth and consistency in service quality.

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end ... Support enterprise collaboration tools such as Microsoft 365, Teams, Zoom, and other productivity ...

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All JobsMicrosoft Support Engineer JobsMicrosoft Support Engineer Jobs in Massachusetts

Microsoft Support Engineer information

See Massachusetts salary details

$18

$43

$74

How much do microsoft support engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for microsoft support engineer in Massachusetts is $43.54, according to ZipRecruiter salary data. Most workers in this role earn between $32.31 and $50.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Microsoft Support Engineers, and how do they address them?

Microsoft Support Engineers often encounter complex technical issues ranging from software bugs to user configuration errors, sometimes requiring rapid diagnosis and creative problem-solving under time pressure. They must stay current with frequent updates and new features across Microsoft products, requiring continuous learning and adaptability. To address these challenges, engineers leverage a combination of detailed technical knowledge, access to internal knowledge bases, and collaborative teamwork with other support professionals and escalation teams. This dynamic environment means that strong communication skills and a dedication to customer satisfaction are essential for effectively resolving customer concerns and maintaining service quality.

What is a Microsoft Support Engineer?

A Microsoft Support Engineer is responsible for troubleshooting and resolving technical issues related to Microsoft products and services. They assist customers by diagnosing problems, providing solutions, and ensuring optimal system performance. This role requires strong problem-solving skills, technical expertise, and effective communication to guide users through complex issues. Support Engineers may work with enterprise clients, IT professionals, or end users to improve system reliability and efficiency.

What are the key skills and qualifications needed to thrive as a Microsoft Support Engineer?

To thrive as a Microsoft Support Engineer, you need a solid understanding of Microsoft operating systems, networking, and troubleshooting, usually backed by a degree in computer science or related experience. Familiarity with tools like Microsoft Azure, Active Directory, Office 365, and certifications such as Microsoft Certified: Azure Fundamentals or Microsoft Certified Solutions Associate (MCSA) are highly valued. Strong communication, problem-solving abilities, and patience help set professionals apart in this customer-facing role. These skills and qualifications enable engineers to efficiently resolve technical issues and deliver a positive customer support experience.

What are popular job titles related to Microsoft Support Engineer jobs in Massachusetts? For Microsoft Support Engineer jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Microsoft Support Engineer jobs in Massachusetts look for? The top searched job categories for Microsoft Support Engineer jobs in Massachusetts are:
Microsoft Support Engineer jobs near you
Infographic showing various Microsoft Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,570 per year, or $43.5 per hour.

Desktop Support Engineer

Procom Consultants Group

West Bridgewater, MA

Contractor

Re-posted 18 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in West Bridgewater, MA

Desktop Support Engineer Job Details

3-5 years industry hardware and software experience with Dell, HP and Lenovo laptops and desktops 1-2 years' experience with local and network printers including HP and Xerox Software Support experience with Microsoft: o Windows OS 7/8/10 o Windows Office Suite, Visio, Project, Exchange (Mail) Software Support experience with Adobe, Java and others Excellent communication skills - both written and verbal Excellent diagnostic and troubleshooting skills Familiar with Conference Room hardware - projector and white board Familiar with patching and resolving network issues, mapping network printers One industry certification is requested (A+, Net+, MCP)

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

4+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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