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Microsoft Support Engineer Jobs (NOW HIRING)

World Wide Technology Holding, LLC

Experience: 7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services. * Troubleshooting Skills: Strong problem-solving abilities with a proven ability ...

New

Coretek Services

Microsoft Support Administrator

The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for ... Escalate and collaborate with Coretek engineers and Microsoft to resolve complex technical issues

Palnar

Sr. Microsoft 365 Engineer

Holmdel, NJ · On-site

$116.80K - $160.40K/yr

As a Senior Microsoft 365 Engineer / Collaboration Engineer, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities. You have:

Futran Tech Solutions Pvt. Ltd.

Support Engineer

Support Engineer Location = Remote Duration - 3months No of submissions - 2 * 2+ years of experience using or supporting a cybersecurity product. Examples of cybersecurity products are Microsoft ...

Loricus

Support Engineer

Independence, OH

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineers duties are to provide responsive support onsite and remotely, to ... Other Skills Technical certifications from Microsoft/Cisco are recommended. Other technical ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

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How much do microsoft support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for microsoft support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Microsoft Support Engineer job?

A Microsoft Support Engineer is responsible for troubleshooting and resolving technical issues related to Microsoft products and services. They assist customers by diagnosing problems, providing solutions, and ensuring optimal system performance. This role requires strong problem-solving skills, technical expertise, and effective communication to guide users through complex issues. Support Engineers may work with enterprise clients, IT professionals, or end users to improve system reliability and efficiency.

What are the key skills and qualifications needed to thrive in the Microsoft Support Engineer position, and why are they important?

To thrive as a Microsoft Support Engineer, you need a solid understanding of Microsoft operating systems, networking, and troubleshooting, usually backed by a degree in computer science or related experience. Familiarity with tools like Microsoft Azure, Active Directory, Office 365, and certifications such as Microsoft Certified: Azure Fundamentals or Microsoft Certified Solutions Associate (MCSA) are highly valued. Strong communication, problem-solving abilities, and patience help set professionals apart in this customer-facing role. These skills and qualifications enable engineers to efficiently resolve technical issues and deliver a positive customer support experience.

What are the most common challenges faced by Microsoft Support Engineers, and how do they address them?

Microsoft Support Engineers often encounter complex technical issues ranging from software bugs to user configuration errors, sometimes requiring rapid diagnosis and creative problem-solving under time pressure. They must stay current with frequent updates and new features across Microsoft products, requiring continuous learning and adaptability. To address these challenges, engineers leverage a combination of detailed technical knowledge, access to internal knowledge bases, and collaborative teamwork with other support professionals and escalation teams. This dynamic environment means that strong communication skills and a dedication to customer satisfaction are essential for effectively resolving customer concerns and maintaining service quality.
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Microsoft Support Engineer jobs near you
Infographic showing various Microsoft Support Engineer job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 74% Physical, 18% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
L3 Microsoft Support Engineer

L3 Microsoft Support Engineer

World Wide Technology Holding, LLC

Full-time

Medical, Dental, Vision, Life, PTO

Posted yesterday

Job description

Qualifications:

  • Experience: 7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services.
  • Troubleshooting Skills: Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps.
  • Independent Ownership: Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution.
  • ITIL Knowledge: Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations.
  • On-Call Availability: Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when required.
  • Escalation Handling: Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution.
  • Microsoft EMS (Enterprise Mobility + Security) experience (must have).
  • Hands-on experience with PowerBI / PowerAutomate / Graph / CoPilot (must have).
  • Experience with engaging Microsoft Support, GDAP, Partner Center and Azure Lighthouse.
  • Experience troubleshooting Conditional Access policy issues (must have).
  • Experience with Mobile Device Management solutions (Intune).
  • Experience configuring and managing Windows Autopilot deployments and configuration.
  • Experience configuring and troubleshooting Exchange Online / O365 (must have).
  • Experience working with Microsoft Defender in an enterprise IT environment.
  • Experience troubleshooting Microsoft Azure Virtual Desktop environments.
  • Strong, hands-on experience with Microsoft Server and products.
  • Knowledge or desire to develop skills and knowledge related to Cloud platforms, such as Azure, AWS or Google Cloud Platform.
  • 5+ years' experience supporting clients (Internal or external) via phone, email, or desk side.
  • Experience with Windows Server.
  • Experience with Active Directory / Entra ID.
  • Experience with PowerShell.
  • Experience working within a 24x7 technical support environment.

Preferred Qualifications

  • Azure certifications such asAZ900orAZ104(or actively pursuing).
  • Modern workplace certifications such as MD-102, MS-102 or
  • Experience usingPowerShellfor Azure or M365 automation.
  • Familiarity withhybrid identityandAzure AD Connect.
  • Understanding ofITILand ITSM frameworks.

Want to learn more about Infrastructure Services? Check us out on our platform:WWT Infrastructure Services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

  • Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
  • Additional Perks: Employee Assistance Program, Employee Discount Program and more!

World WideTechnology is anEqual Opportunity Employer.We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWTremainsa great placeto work for All!

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