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Microsoft Support Engineer Jobs (NOW HIRING)

Prevare, LLC

Be Seen First

Support Engineer

Beverly, MA · On-site

$55K - $100K/yr

As a Prevare Support Engineer you will be part of a highly qualified team providing superior ... Prevare is seeking an individual with strong Microsoft and Linux skills who would enjoy working on ...

Microsoft

Software Engineer II - CTJ - Poly

Reston, VA · On-site

$101K - $138K/yr

Support Experience Group (SxG) is the engineering organization within Commercial Engineering & AI (CEAI) that builds and operates the platforms powering Microsoft's Customer Experience & Success (CE ...

Wave Welcome

Cloud Support Engineer

Clinton, MD · On-site

We are seeking a Cloud Support Engineer to provide enterprise-level assistance internally and to ... • Microsoft certifications and at least 3 years' experience working with Microsoft. • ...

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Microsoft Support Engineer information

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How much do microsoft support engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for microsoft support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Microsoft Support Engineer?

A Microsoft Support Engineer is responsible for troubleshooting and resolving technical issues related to Microsoft products and services. They assist customers by diagnosing problems, providing solutions, and ensuring optimal system performance. This role requires strong problem-solving skills, technical expertise, and effective communication to guide users through complex issues. Support Engineers may work with enterprise clients, IT professionals, or end users to improve system reliability and efficiency.

What are the key skills and qualifications needed to thrive as a Microsoft Support Engineer?

To thrive as a Microsoft Support Engineer, you need a solid understanding of Microsoft operating systems, networking, and troubleshooting, usually backed by a degree in computer science or related experience. Familiarity with tools like Microsoft Azure, Active Directory, Office 365, and certifications such as Microsoft Certified: Azure Fundamentals or Microsoft Certified Solutions Associate (MCSA) are highly valued. Strong communication, problem-solving abilities, and patience help set professionals apart in this customer-facing role. These skills and qualifications enable engineers to efficiently resolve technical issues and deliver a positive customer support experience.

What are the most common challenges faced by Microsoft Support Engineers, and how do they address them?

Microsoft Support Engineers often encounter complex technical issues ranging from software bugs to user configuration errors, sometimes requiring rapid diagnosis and creative problem-solving under time pressure. They must stay current with frequent updates and new features across Microsoft products, requiring continuous learning and adaptability. To address these challenges, engineers leverage a combination of detailed technical knowledge, access to internal knowledge bases, and collaborative teamwork with other support professionals and escalation teams. This dynamic environment means that strong communication skills and a dedication to customer satisfaction are essential for effectively resolving customer concerns and maintaining service quality.

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Microsoft Support Engineer jobs near you
Infographic showing various Microsoft Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Software Support Engineer

Greensboro, NC • On-site

Rise Technical
See more jobs at Rise Technicalexternal

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Software Support Engineer (SQL)


$90,000 + Training + 401(k) + Medical + Dental + Vision + PTO + Excellent Company Benefits


Greensboro, NC (Commutable from High Point, Winston-Salem, Kernersville, Burlington, Thomasville, Archdale, Jamestown, Asheboro, Graham, Reidsville)


Are you a Software or Application Support Engineer who uses SQL day to day, looking for a role where you own the systems on site, are trusted to make the call yourself, and have a clear route up to Senior?


On offer is a newly created position where you are the technical presence for business-critical applications at a US site, working into a management structure based in the UK. That means genuine day-to-day autonomy over how you work and how you fix things, with an established IT team behind you whenever you want a second opinion. There is a defined step up into a Senior position, and specialist routes available beyond that for anyone who wants to develop in a particular direction.


This company operates at the leading edge of advanced semiconductor technology, supplying materials into wireless, photonics, aerospace and defense programs worldwide. They run multiple sites internationally, hold long-standing relationships with some of the biggest names in the sector, and continue to win significant new customer programs. This role has been created directly off the back of one of them.


In the role you will diagnose and resolve incidents across manufacturing and business systems, writing SQL day to day to interrogate data and get to genuine root cause rather than applying workarounds. You will manage bugs and service requests through to resolution, work directly with external software suppliers, and analyze recurring problems to design out the issues that keep coming back. You will be the person users on site come to, so this is as much about looking after people as it is about the systems. You will also take a lead role supporting a major new customer project as it comes online.


This role would suit a Software Support Engineer or Application Support Analyst with strong SQL, looking for autonomy, a clear route up to Senior, and a long-term home with a global manufacturer.


The Role:

  • Diagnosing and resolving incidents across MES, ERP and bespoke business-critical applications
  • Using SQL daily for application support, investigation and root cause analysis
  • Autonomy to run things your own way on site, with an established UK team behind you for support
  • Clear progression to a Senior position, with specialist routes available beyond that
  • Newly created site-based position supporting a major new customer program


The Candidate:

  • Three years or more in a technical, application or software support role
  • Strong hands-on SQL, used daily to investigate and resolve application issues
  • Experience of MES, ERP (ideally Microsoft Dynamics NAV) or issue tracking such as JIRA is advantageous
  • Stable career history and looking for a long-term move


Reference Number: 277570


KEYWORDS: Software Support Engineer, Application Support Engineer, Application Support Analyst, IT Support Engineer, Technical Support Engineer, Software Engineer, Service Desk Engineer, 2nd Line Support, 3rd Line Support, SQL, T-SQL, SQL Server, Database Support, MES, Manufacturing Execution System, ERP, Microsoft Dynamics NAV, Navision, Business Central, JIRA, Incident Management, Problem Management, Change Management, Root Cause Analysis, ITIL, PowerShell, Scripting, Helpdesk, Semiconductor, Manufacturing, Greensboro, High Point, Winston-Salem, North Carolina

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