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Technical Support Engineer Ii Jobs (NOW HIRING)

LVT

Technical Support Engineer II

American Fork, UT · Remote

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and resolve routine to moderately complex technical issues affecting our deployed units. You will work ...

Flywire

Technical Support Engineer II

Austin, TX · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Flywire

Technical Support Engineer II

Boston, MA · On-site

$81 - $101/hr

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Intuitive

Technical Support Engineer 2

Dallas, TX · On-site

Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position-preferably within ...

Intuitive

Technical Support Engineer 2

Dallas, TX · On-site +1

Requires a minimum of one year in a Service Engineer role or at least two years of relevant experience in technical support, call center operations, or a similar technical position-preferably within ...

Axon

Technical Support Engineer II

Scottsdale, AZ · On-site

Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud ... Manager, Technical Support * Work closely with Law Enforcement customers to ensure a stellar ...

AVEVA Denmark

Technical Support Engineer

Houston, TX · On-site

$57 - $115/hr

Job Title: Tech Support Engineer II Location: Houston, TX and Scottsdale, AZ Employment Type ... As a member of the Technical Support Team, our mission is to serve our customers with ...

Solovis

Technical Support Engineer

The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products ...

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Technical Support Engineer Ii information

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$37.5K

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$119.5K

How much do technical support engineer ii jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support engineer ii in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Technical Support Engineer II do?

A Technical Support Engineer II provides advanced technical assistance to customers or internal teams, typically handling more complex issues than entry-level support staff. They diagnose and troubleshoot hardware, software, or network problems, often escalating critical issues or working closely with engineering teams to resolve persistent technical challenges. In addition to solving problems, they may also document solutions, create support resources, and mentor junior team members. This role requires strong problem-solving skills, technical expertise, and effective communication with customers and colleagues.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer II?

To thrive as a Technical Support Engineer II, you need in-depth knowledge of troubleshooting, operating systems, networking, and often a relevant degree or certifications like CompTIA or Microsoft Certified Solutions Expert. Familiarity with ticketing systems (e.g., Jira, Zendesk), remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, patience, and effective communication skills help you resolve complex technical issues and support diverse users. These abilities are crucial for delivering timely solutions, maintaining customer satisfaction, and minimizing system downtime.

What are some common challenges faced by Technical Support Engineer II professionals, and how can they be overcome?

Technical Support Engineer II professionals often handle complex technical issues that require both deep product knowledge and excellent customer service skills. One common challenge is managing multiple high-priority cases simultaneously while ensuring timely and effective resolutions. To overcome this, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and communicate clearly with both customers and internal teams. Additionally, staying updated on product changes and collaborating with engineering or development teams can help resolve escalated issues more effectively.

What is the difference between Technical Support Engineer II vs Technical Support Specialist?

AspectTechnical Support Engineer IITechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications and an associate or bachelor's degree in a related field
Work EnvironmentSupports complex technical issues, often in a technical or engineering team, handling escalated casesHandles general customer inquiries, troubleshooting, and basic technical issues
Employer & Industry UsageCommon in tech companies, IT departments, and hardware/software vendorsWidely used across tech, telecom, and software industries for customer support roles

The main difference is that Technical Support Engineer II typically handles more complex, technical issues and requires a higher level of technical expertise compared to a Technical Support Specialist, who focuses on general troubleshooting and customer support. Both roles require relevant certifications and technical knowledge, but the Engineer II position often involves more advanced problem-solving and technical responsibilities.

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Technical Support Engineer Ii jobs near you
Infographic showing various Technical Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer II

CivicMinds, Inc.

Utica, NY • On-site

Full-time

Re-posted 28 days ago

Key responsibilities

  • Provide expert technical assistance and guidance to customers to resolve soldering process related issues

  • Execute process optimization, product characterization, and benchmark testing of soldering materials using Indium's SimLab and equipment at partner sites

  • Communicate technical insights and product performance data to relevant departments within Indium and develop strong technical relationships with customers and industry partners

Job description

JOB SUMMARY: The Technical Support Engineer II is responsible for providing leading edge technical support to Indium Corporation's customers and potential customers
ESSENTIAL JOB FUNCTIONS (COMPETENCIES):
• Provide expert technical assistance and guidance to Indium's customers and potential customers to resolve soldering process related issues
• Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium Corporation, to develop strategies to maintain existing accounts and to acquire new business
• Utilize in-depth knowledge of Indium's materials and SMT, coupled with knowledge and capability in statistical analysis and DOE's, to optimize the use of Indium's soldering materials in the customer's process
• Provide product and process training within Indium, to customers, and at industry conferences
• Using Indium's SimLab, as well as equipment at equipment partner sites, execute process optimization, product characterization and benchmark testing of Indium's soldering materials to meet/exceed defined performance requirements
• Develop and maintain strong technical relationships and collaborate with industry partners and equipment suppliers
• Provide technical support to Indium's Marketing and Marcom departments in the development of new materials and test methods to characterize them
• Communicate technical insights and product performance data collected from customer visits and evaluations to pertinent departments within Indium including R&D, Quality, Manufacturing and Technical Support
• Assist in the development of internal and external test methods
• Develop and maintain hands-on knowledge and expertise of the processes and equipment used in the various soldering processes and SMT Industries, including, but not limited to, solder paste printing, dispensing, 3-D Inspection, placement, reflow, dipping, X-Ray, ICT, and rework
Participate in scale-up of soldering materials in development
• Disseminate/share key technical knowledge within Indium via reports and/or participation in weekly/monthly group meetings
• Participate in applicable professional societies, industry consortia, and industry standards development groups to promote Indium's image, maintain contact with industry leaders/experts and determine performance requirements for Indium's new and existing materials
• Build strong technical relationships with targeted individuals at Indium's largest current and target customers
• Plan, prepare and present quality technical papers and presentations at technical conferences, seminars, and customers, as well as in support of new product introductions
• Perform other duties and special projects as assigned
REQUIREMENTS:
• Technical undergraduate degree (BS in Chemistry/Physics/Metallurgy/Materials Science or Engineering discipline)
• A strong technical curiosity and problem solving skills
• Desired: Experience in process engineering or applications engineering in various soldering applications including but not limited to surface mount technology in the PCB Assembly industry, with specific expert knowledge of solder paste printing, volume measurement, and reflow - equipment and process knowledge
• Fluent in English; second language skills in Spanish and/or Chinese, a plus
• Documented training and proven experience using statistical analysis techniques and statistical software (Green Belt or Black Belt certification desired)
• In-depth knowledge of pertinent test methods and standards as it relates to soldering materials characterization and performance (printing, HIP, voiding, SIR, etc.)
• Strong interpersonal, communication and presentation skills
• Ability to work cooperatively and effectively in a cross-functional team environment
• Ability to travel with limited notice
• Proficient in Word, Excel, PowerPoint, JMP or Minitab, a plus
• SMTA Certified Process Engineer, a plus

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