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Technical Support Engineer Ii Jobs (NOW HIRING)

Zeta

Technical Support Engineer II

Basking Ridge, NJ · On-site

The Technical Support Engineer II will provide first-level technical support for banking technology platforms, troubleshoot issues, manage support tickets, and ensure high customer satisfaction while ...

Zeta

Technical Support Engineer II

Basking Ridge, NJ

... $2 billion in 2025. Our focus is on establishing product lines that focus on key outcomes by ... We are looking for a Technical Support Engineer to provide first-level technical support for our ...

Zeta

Technical Support Engineer II

Basking Ridge, NJ · On-site

... $2 billion in 2025. Our focus is on establishing product lines that focus on key outcomes by ... We are looking for a Technical Support Engineer to provide first-level technical support for our ...

Axon

Technical Support Engineer II

Scottsdale, AZ · On-site

Manager, Technical Support * Work closely with Law Enforcement customers to ensure a stellar ... engineering teams. * Research, troubleshoot, diagnose customer issues and requests across all a ...

Axon

Technical Support Engineer II

Sterling, VA · On-site

Your Impact The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve ...

Pepperl+Fuchs

Technical Support Engineer

Houston, TX · On-site

Pepperl + Fuchs: Technical Support Engineer Location : Katy, Texas Type: Full Time Schedule: 8am - 5pm Hybrid Schedule (3 day in Office and 2 days remote) Salary Range : Competitive Benefits

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How much do technical support engineer ii jobs pay per year?

As of Jun 15, 2026, the average yearly pay for technical support engineer ii in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Technical Support Engineer II do?

A Technical Support Engineer II provides advanced technical assistance to customers or internal teams, typically handling more complex issues than entry-level support staff. They diagnose and troubleshoot hardware, software, or network problems, often escalating critical issues or working closely with engineering teams to resolve persistent technical challenges. In addition to solving problems, they may also document solutions, create support resources, and mentor junior team members. This role requires strong problem-solving skills, technical expertise, and effective communication with customers and colleagues.

What are some common challenges faced by Technical Support Engineer II professionals, and how can they be overcome?

Technical Support Engineer II professionals often handle complex technical issues that require both deep product knowledge and excellent customer service skills. One common challenge is managing multiple high-priority cases simultaneously while ensuring timely and effective resolutions. To overcome this, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and communicate clearly with both customers and internal teams. Additionally, staying updated on product changes and collaborating with engineering or development teams can help resolve escalated issues more effectively.

What is the difference between Technical Support Engineer II vs Technical Support Specialist?

AspectTechnical Support Engineer IITechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications and an associate or bachelor's degree in a related field
Work EnvironmentSupports complex technical issues, often in a technical or engineering team, handling escalated casesHandles general customer inquiries, troubleshooting, and basic technical issues
Employer & Industry UsageCommon in tech companies, IT departments, and hardware/software vendorsWidely used across tech, telecom, and software industries for customer support roles

The main difference is that Technical Support Engineer II typically handles more complex, technical issues and requires a higher level of technical expertise compared to a Technical Support Specialist, who focuses on general troubleshooting and customer support. Both roles require relevant certifications and technical knowledge, but the Engineer II position often involves more advanced problem-solving and technical responsibilities.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer II, and why are they important?

To thrive as a Technical Support Engineer II, you need in-depth knowledge of troubleshooting, operating systems, networking, and often a relevant degree or certifications like CompTIA or Microsoft Certified Solutions Expert. Familiarity with ticketing systems (e.g., Jira, Zendesk), remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, patience, and effective communication skills help you resolve complex technical issues and support diverse users. These abilities are crucial for delivering timely solutions, maintaining customer satisfaction, and minimizing system downtime.
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Technical Support Engineer Ii jobs near you
Technical Support Engineer II

Technical Support Engineer II

Intrepid Control Systems, Inc

Troy, MI • On-site

Full-time

Posted 24 days ago

Job description

Description:

General Description:

The Technical Support Engineer II is responsible for independently providing technical support to Intrepid Control Systems’ customers and internal employees involving hardware, software, and vehicle network technologies. This role handles more advanced troubleshooting, customer escalations, and technical problem resolution while demonstrating a higher level of technical expertise and autonomy. Support is provided through email, phone, online meetings, and in-person interactions.

Requirements:

Minimum Requirements:

  • High school diploma or equivalent required
  • 2–5 years of technical support, IT support, or related experience
  • Experience in troubleshooting hardware and software issues independently
  • Ability to communicate technical information clearly to technical and non-technical users
  • Experience working directly with customers in a technical support environment

Preferred Qualifications

  • Associate or bachelor’s degree in Information Technology, Engineering, or related field
  • Experience with automotive or vehicle network technologies
  • Familiarity with CAN, LIN, Ethernet, and related communication protocols
  • Experience supporting technical products in a fast-paced environment
  • Experience mentoring or assisting junior technical staff

Essential Job Functions:

  • Provide technical support for hardware, software, and vehicle network-related issues
  • Independently troubleshoot complex customer issues and technical escalations
  • Assist customers with hardware setup, software installation, and configuration of ICS products
  • Create and troubleshoot simulation and testing environments to emulate customer systems
  • Perform wiring and network setup activities
  • Process and install customer software license requests
  • Diagnose hardware failures and assess repair or testing requirements
  • Analyze and reproduce customer-reported issues in testing environments
  • Document hardware and software issues for Quality Assurance and Development teams
  • Collaborate with Engineering and Quality Assurance teams to resolve technical issues
  • Use ICS hardware and software to create customer project and testing setups
  • Support advanced vehicle network interfaces and protocols including CAN, CAN-FD, LIN, Ethernet, and ISO9141/KW2K
  • Provide timely communication and technical updates to customers and internal stakeholders
  • Assist in training or mentoring less experienced support engineers
  • Manage multiple support cases and priorities with minimal supervision

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