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Technical Support Engineer Ii Jobs (NOW HIRING)

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $115K/yr

Qualifications We Are Looking For * 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider. * SQL ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless ... The Technical Support Engineer is a technical expert who acts as the primary contact between ...

Verkada

Technical Support Engineer

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • PTO

We're rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is looking for Technical Support Engineers to support our ...

Blacksmith Software Inc

Technical Support Engineer

New York, NY · On-site

$160K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in less than 2 years. We've more than tripled revenue since the start of 2026. * We operate ... Build out the foundations for Technical Support Engineering best practice, with a view to building ...

Sigma Computing

Technical Support Engineer

San Francisco, CA · On-site

$90K - $115K/yr

  • Medical

  • Retirement

Qualifications We Are Looking For * 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider. * SQL ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... Creating tickets, triaging them, and sending a first response message within 2 hours of initial ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Maymont Homes

Technical Support Engineer

Charleston, SC · On-site

  • Retirement

  • PTO

Position Summary The Technical Support Engineer will play an integral role in delivering and ... Tasks resolved in under 2 days (60%) * >90% accurate onboarding for new hires Required ...

Finch

Technical Support Engineer

San Francisco, CA · On-site

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... Creating tickets, triaging them, and sending a first response message within 2 hours of initial ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

AVI-SPL

Technical Support Engineer

  • Medical

  • Dental

  • Vision

  • PTO

The Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring ... WHAT WE'RE LOOKING FOR Must-Haves: * 2+ years of experience in technical support, helpdesk, or ...

Scratch Financial

Technical Support Engineer

$110K - $120K/yr

  • Medical

  • Retirement

  • PTO

Scratch has 2 main products: * Scratch Pay: Point-of-sale client-facing lending, including a BNPL ... What We Are Looking For * 4+ years in technical support, support engineering, or a related ...

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All JobsTechnical Support Engineer Ii Jobs

Technical Support Engineer Ii information

See salary details

$37.5K

$79K

$119.5K

How much do technical support engineer ii jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support engineer ii in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Technical Support Engineer II do?

A Technical Support Engineer II provides advanced technical assistance to customers or internal teams, typically handling more complex issues than entry-level support staff. They diagnose and troubleshoot hardware, software, or network problems, often escalating critical issues or working closely with engineering teams to resolve persistent technical challenges. In addition to solving problems, they may also document solutions, create support resources, and mentor junior team members. This role requires strong problem-solving skills, technical expertise, and effective communication with customers and colleagues.

What are some common challenges faced by Technical Support Engineer II professionals, and how can they be overcome?

Technical Support Engineer II professionals often handle complex technical issues that require both deep product knowledge and excellent customer service skills. One common challenge is managing multiple high-priority cases simultaneously while ensuring timely and effective resolutions. To overcome this, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and communicate clearly with both customers and internal teams. Additionally, staying updated on product changes and collaborating with engineering or development teams can help resolve escalated issues more effectively.

What is the difference between Technical Support Engineer II vs Technical Support Specialist?

AspectTechnical Support Engineer IITechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications and an associate or bachelor's degree in a related field
Work EnvironmentSupports complex technical issues, often in a technical or engineering team, handling escalated casesHandles general customer inquiries, troubleshooting, and basic technical issues
Employer & Industry UsageCommon in tech companies, IT departments, and hardware/software vendorsWidely used across tech, telecom, and software industries for customer support roles

The main difference is that Technical Support Engineer II typically handles more complex, technical issues and requires a higher level of technical expertise compared to a Technical Support Specialist, who focuses on general troubleshooting and customer support. Both roles require relevant certifications and technical knowledge, but the Engineer II position often involves more advanced problem-solving and technical responsibilities.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer II?

To thrive as a Technical Support Engineer II, you need in-depth knowledge of troubleshooting, operating systems, networking, and often a relevant degree or certifications like CompTIA or Microsoft Certified Solutions Expert. Familiarity with ticketing systems (e.g., Jira, Zendesk), remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, patience, and effective communication skills help you resolve complex technical issues and support diverse users. These abilities are crucial for delivering timely solutions, maintaining customer satisfaction, and minimizing system downtime.
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What job categories do people searching Technical Support Engineer Ii jobs look for?

The top searched job categories for Technical Support Engineer Ii jobs are:

Technical Support Engineer Ii jobs near you
Infographic showing various Technical Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Sigma Computing

New York, NY

$90K - $115K/yr

Full-time

Re-posted 29 days ago

Job description

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

Minimum Education Requirement

This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.

What You Will Be Doing
  • You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues.
  • Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance.
  • Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product.
  • Participate in quarterly projects and perform periodic on-call duties to improve automation and processes.
Qualifications We Are Looking For
  • 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider.
  • SQL proficiency - strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries.
  • SQL query performance troubleshooting and query plan analysis.
  • Proficient in data modeling concepts.
  • Ability to chart data into logical visualizations.
  • A proven track record of building trust with customers and bringing issues to resolution quickly.
  • Excellent verbal and written communication skills.
  • A strong desire to build scalable processes for issue resolution - documenting common patterns and building tooling for diagnosing issues.
  • Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution.
Highly Desirable Skills & Experience
  • Supporting a cloud service in production.
  • Experience working with Snowflake, Redshift, or BigQuery.
  • Knowledge of GCP or AWS.
  • Startup experience.

Additional Job details

The base salary range for this position is $90k - $115k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. We are enthusiastically looking for people that will help us grow our company and sometimes we are imperfect communicators and can't articulate perfectly what experience is required for a role. We are looking for people that are excited to grow and constantly ask how we can do things better. If you are excited about the opportunity, we encourage you to apply even if you don't satisfy 100% of the job requirements.

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