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Technical Support Engineer Ii Jobs Near Me

ABB

VFD Technical Support Specialist

OH · Remote

Collaborate with engineering, field service, sales, and product teams to resolve complex technical ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Cart.com is looking for a Technical Support Specialist who is able to solve complex problems and provide level 2 and 3 technical support working closely with Operations, Technical Services ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description ... Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

Prime AE Group Inc

Mechanical Engineer II

Columbus, OH · On-site

Provide guidance and technical support to junior staff as appropriate. What You'll Bring * Bachelor of Science in Mechanical Engineering from an ABET-accredited engineering program. * 7+ years of ...

Gilbane Building Company

VDC Engineer II

Columbus, OH · On-site

... technical skills. In addition, VDC Engineer II's work under the direction of experienced VDC ... Supports 1-3 VDC deliverables under supervision Qualifications EXPERIENCE/EDUCATION * Bachelor ...

OSI Engineering, Inc.

Test Engineer (Auto)

Raymond, OH · On-site

$40/hr

Utilize engineering software and computer applications to support scientific and technical work. Qualifications: 2+ years of engineering experience in a product development, testing, manufacturing ...

Gilbane, Inc.

VDC Engineer II

Columbus, OH · On-site

... technical skills. In addition, VDC Engineer II's work under the direction of experienced VDC ... Supports 1-3 VDC deliverables under supervision EXPERIENCE/EDUCATION * Bachelor's degree in ...

Gilbane Building Company

VDC Engineer II

Columbus, OH · On-site

... technical skills. In addition, VDC Engineer II's work under the direction of experienced VDC ... Supports 1-3 VDC deliverables under supervision Qualifications EXPERIENCE/EDUCATION * Bachelor ...

Gilbane Building Company

VDC Engineer II

Columbus, OH · On-site

... technical skills. In addition, VDC Engineer II's work under the direction of experienced VDC ... Supports 1-3 VDC deliverables under supervision Qualifications EXPERIENCE/EDUCATION * Bachelor ...

CESO, Inc.

Project Engineer II

Columbus, OH · On-site

$76K - $142K/yr

This position involves using technical knowledge to actively participate in both internal and ... Support the project team by coordinating with internal and external partners, including vendors ...

CESO, Inc.

Project Engineer II

Columbus, OH · On-site

$76K - $142K/yr

This position involves using technical knowledge to actively participate in both internal and ... Support the project team by coordinating with internal and external partners, including vendors ...

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Technical Support Engineer Ii information

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How much do technical support engineer ii jobs pay per year?

As of Sep 1, 2026, the average yearly pay for technical support engineer ii in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

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Technical Support Engineer Ii jobs near you
A map of the United States highlighting the number of Technical Support Engineer Ii job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Technical Support Engineer Ii job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Technical Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Re-posted 28 days ago

Job description

Title: IT Technical Support
Location:   Columbus, OH
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience