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Technical Support Engineer Ii Jobs Near Me

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Cart.com is looking for a Technical Support Specialist who is able to solve complex problems and provide level 2 and 3 technical support working closely with Operations, Technical Services ...

ABB

VFD Technical Support Specialist

OH · Remote

Collaborate with engineering, field service, sales, and product teams to resolve complex technical ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

Posted today

ABB

Technical Support Specialist-1

OH · Remote

Bachelor's degree in chemical, computer, or electrical engineering, or technical degree from an ... Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description ... Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

Prime AE Group Inc

Electrical Engineer II

Columbus, OH · On-site

$90K - $110K/yr

We are currently seeking an Electrical Engineer II to join our Columbus, Akron, offices. In this ... Provide guidance and technical support to junior staff as appropriate. What You'll Bring:

Prime AE Group Inc

Mechanical Engineer II

Columbus, OH · On-site

$90K - $110K/yr

Provide guidance and technical support to junior staff as appropriate. What You'll Bring * Bachelor of Science in Mechanical Engineering from an ABET-accredited engineering program. * 7+ years of ...

OSI Engineering, Inc.

Test Engineer (Auto)

Raymond, OH · On-site

$40/hr

Utilize engineering software and computer applications to support scientific and technical work. Qualifications: 2+ years of engineering experience in a product development, testing, manufacturing ...

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Technical Support Engineer Ii information

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How much do technical support engineer ii jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical support engineer ii in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

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Technical Support Engineer Ii jobs near you
A map of the United States highlighting the number of Technical Support Engineer Ii job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Technical Support Engineer Ii job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Technical Support

Amicis Global

Columbus, OH • On-site

$20 - $22/hr

Contractor

Re-posted 17 days ago

Job description

Title: IT Technical Support
Location:   Columbus, OH
Duration: 12 Months
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience