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Tech Support Engineer Ii Jobs (NOW HIRING)

KSB SE and Co KGaA

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX

$55K - $70K/yr

Support Engineer II (Tier 2 Support Technician) - Bilingual (Spanish/English) Location: Dallas ... K3 Technology is a leading IT services company dedicated to helping medium to large-sized ...

coringroup

Technology Support Engineer

Raynham, MA · On-site

$85K - $100K/yr

The Technology Support Engineer (TSE) will provide frontline contact to users (internal and ... Minimum of 2 years of related work experience (field service or similar). Valued skills include:

Young Systems Corporation

IT Support Engineer

Cerritos, CA · On-site

$18 - $20/hr

Job Title: IT Support Engineer Location: Cerritos, CA, USA Job Type: Full-Time Are you passionate ... About the Role We are looking for someone with at least 2-3 years of hands-on IT support experience ...

Alleare Consulting

IT Support Engineer

Dallas, TX

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their corporate headquarters in Dallas, TX. The ...

InterSystems

Support Engineer II

Boston, MA · On-site

InterSystems is a creative data technology provider that delivers a unified foundation for next-generation applications across various sectors. They are seeking a Support Engineer II to manage the ...

LayerCake

Support Engineer II

Cincinnati, OH · On-site

LayerCake Technologies Location: Cincinnati, OH About the Role: LayerCake is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling ...

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How much do tech support engineer ii jobs pay per hour?

As of May 30, 2026, the average hourly pay for tech support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II, and why are they important?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.

What are Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

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What cities are hiring for Tech Support Engineer Ii jobs? Cities with the most Tech Support Engineer Ii job openings:
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Tech Support Engineer Ii jobs near you
Infographic showing various Tech Support Engineer Ii job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 6% Part Time, 15% Contract, and 1% Summer. Highlights an 44% Physical, 1% Hybrid, and 55% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
IT Support Engineer II

IT Support Engineer II

The Solutions Team Inc

Flowood, MS • On-site

Full-time

Medical, PTO

Posted 16 days ago

Job description

Job Type
Full-time
Description
Position Overview
The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks
  • Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
  • Administer user accounts, permissions, and access controls across client environments
  • Monitor and maintain servers, workstations, and network devices
  • Perform patching, updates, and security hardening tasks
  • Serve as an escalation resource for lower-level engineers
  • Maintain accurate and thorough documentation in service management systems
  • Communicate technical information clearly to clients and internal teams

Requirements
Required Skills & Qualifications
  • 2-4 years of IT support experience
  • Strong understanding of networking fundamentals
  • Hands-on experience with Microsoft 365 and Windows Server
  • Strong troubleshooting and documentation skills

Preferred Qualifications
  • Experience working in a Managed Service Provider environment
  • PowerShell or scripting knowledge
  • macOS and iOS support experience

Benefits & Perks
  • Paid Time Off program in accordance with company policy
  • Company-observed paid holidays
  • Health insurance options available to eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

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