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Tech Support Engineer Ii Jobs (NOW HIRING)

KSB, Inc.

IT Support Engineer II

Richmond, VA · On-site

To find out more, see our Privacy Policy.#IT Support Engineer II page is loaded## IT Support Engineer IIApplylocations: Richmond, VAtime type: Full timeposted on: Posted Yesterdayjob requisition id:

Spring Health

IT Support Engineer II

New York, NY · On-site

$53.85 - $67.82/hr

Reporting to the Manager, IT Support Engineering, this IT Support Engineer II will be a core member of our NYC-based IT team, owning A/V systems support, employee lifecycle management, and ...

Ksb

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...

TruAdvantage

You may also want to check out the following links: IT Support Specialist II is a mid-level role ... The more truly capable the engineer is in all these areas, the higher the utility value. Position ...

New

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

RoleI: IT Support Engineer Location: Fridley, MN Duration: 6+ months Role Summary The Onsite ... Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.

LayerCake Technologies

Support Engineer II

Dayton, OH · On-site

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... s. Since 2008, we've helped clients make smart, high-impact technology investments, backed by ...

Mondo

IT Support Engineer

San Francisco, CA · On-site

$55 - $65/hr

Onsite IT Support Engineer Location-Type: Hybrid (3 days onsite, 2 days WFH) in Redwood City, CA Start Date: ASAP Duration: 6 month contract, potential to extend or convert Compensation Range: $55 ...

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... s. Since 2008, we've helped clients make smart, high-impact technology investments, backed by ...

On Location

IT Support Engineer

Dallas, TX · On-site

The IT Support Engineer plays a key role in delivering high-quality technical support to all ... II. Core Responsibilities: * Monitor Helpdesk system for inbound issues & ensure all issues are ...

Capital Area Food Bank

$60K - $78K/yr

Description The IT Support Engineer will provide application and engineering support on all the ... In addition, they provide tier 2/3 technical escalation support within the team, to ensure proper ...

Cajun Operating Company

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment ... Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced ...

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Tech Support Engineer Ii information

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How much do tech support engineer ii jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tech support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

More about Tech Support Engineer Ii jobs

What states have the most Tech Support Engineer Ii jobs?

States with the most job openings for Tech Support Engineer Ii jobs include:

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For Tech Support Engineer Ii jobs, the most frequently searched job titles are:

Tech Support Engineer Ii jobs near you
Infographic showing various Tech Support Engineer Ii job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer II

Charleston, SC • On-site

The Solutions Team Inc
IT Services • 11 - 50 employees
Learn more about The Solutions Team Incexternal

Full-time

Medical, PTO

Re-posted 18 days ago

Job description

Job Type
Full-time
Description
Position Overview
The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks
  • Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
  • Administer user accounts, permissions, and access controls across client environments
  • Monitor and maintain servers, workstations, and network devices
  • Perform patching, updates, and security hardening tasks
  • Serve as an escalation resource for lower-level engineers
  • Maintain accurate and thorough documentation in service management systems
  • Communicate technical information clearly to clients and internal teams

Requirements
Required Skills & Qualifications
  • 2-4 years of IT support experience
  • Strong understanding of networking fundamentals
  • Hands-on experience with Microsoft 365 and Windows Server
  • Strong troubleshooting and documentation skills
  • Must live in Charleston, South Carolina

Preferred Qualifications
  • Experience working in a Managed Service Provider environment
  • PowerShell or scripting knowledge
  • macOS and iOS support experience

Benefits & Perks
  • Paid Time Off program in accordance with company policy
  • Company-observed paid holidays
  • Health insurance options available to eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

Apply