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Tech Support Engineer Ii Jobs (NOW HIRING)

Priority OnDemand

IT Support Engineer

Redlands, CA · On-site

$77K - $93K/yr

The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with ...

Cipher Digital

IT Support Engineer

Charleston, SC · On-site

They are seeking a proactive IT Support Engineer to deliver exceptional technical support across ... Responsibilities : • Serve as a primary point of contact for Tier 1 and Tier 2 technical support ...

Discovery Land Company

IT Support Engineer

Austin, TX · On-site

As an IT Support Engineer at our club, you will be responsible for providing technical assistance ... Driftwood features two connected parcels: The Ranch, which focuses on a luxurious golf-centered ...

LiveKit

IT Support Engineer

$125K - $150K/yr

Over 300,000 developers and 5,000+ companies - from leading AI labs to Fortune 500 enterprises ... Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and ...

GameStop

IT Support Engineer

Grapevine, TX · On-site

The IT Support Engineer is responsible for resolving advanced technical issues, supporting IT ... Tech II support teams. • Investigate, troubleshoot, and resolve complex technical issues ...

OMNIVISION

IT Support Engineer

Santa Clara, CA

The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...

OMNIVISION

IT Support Engineer

Santa Clara, CA

$110K - $135K/yr

The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...

Ambiq Micro, Inc.

IT Support Engineer

Austin, TX · On-site

Scope As the Austin-based IT Support Engineer at Ambiq, you will play an important role in providing technical support to the Austin office, including ensuring that hardware systems and applications ...

Navan

IT Support Engineer

Manhattan, NY · On-site

Navan is seeking an IT Support Engineer for our New York City office. This role involves providing technical support to end-users and ensuring smooth IT operations, including hardware and software ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...

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Tech Support Engineer Ii information

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How much do tech support engineer ii jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for tech support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II, and why are they important?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.
More about Tech Support Engineer Ii jobs
What states have the most Tech Support Engineer Ii jobs? States with the most job openings for Tech Support Engineer Ii jobs include:
What job categories do people searching Tech Support Engineer Ii jobs look for? The top searched job categories for Tech Support Engineer Ii jobs are:
Tech Support Engineer Ii jobs near you
Infographic showing various Tech Support Engineer Ii job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
IT Support Engineer

IT Support Engineer

Priority OnDemand

Redlands, CA • On-site

$77K - $93K/yr

Full-time

Re-posted 3 days ago

Job description

Description:
The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of support for the organization and highly visible. Responsibilities include maintenance and management of company desktops, notebooks, mobile devices, printers, servers, network devices and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. This position requires an in-depth knowledge of and experience working with MS Office Suite, Office 365, One Drive, SharePoint and other desktop applications. In addition, thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners, and other peripheral devices is necessary. The successful candidate will who will be responsible for the effective and efficient operations, including maintenance and administration, of Windows-based, and Apple, Android computer systems.
Job Functions:
  • Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues
  • Track and document work tasks, changes and issues daily in the ticket system.
  • Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)
  • Installs, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes and updates.
  • Designs, builds, tests and deploys application packages utilizing packaging tools and scripting utilities.
  • Administer Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory.
  • Provides on-site technical support for desktop computers and peripherals in a cross-platform environment.
  • Support will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop and tablet systems.
  • Provide support for mobile devices, including Android, iPhone and iPad.
  • Troubleshoot Windows 7 and 10 operating systems, applications and networking functions.
  • Setup and configure workstations to be used in diverse environments, adhering to security requirements.
  • Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
  • Provide assistance to clients for general operation of standard supported COTS software.
  • Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)
  • Other duties as assigned

Job Requirements:
  • AA degree preferred or equivalent experience with 3-5 years of experience supporting desktop hardware, software and strong troubleshooting skills with the ability to gather all relevant information, identify problems, and implement solutions quickly
  • 1-2 years' experience with Desktop Engineering and architectural support planning and strong focus on the technical elements of desktop, Microsoft AD, and GPO
  • Strong skills in general MS Office application troubleshooting
  • Experience with Office 365, SharePoint, One Drive
  • Experience in installation, upgrades, and support of Windows desktops
  • Experience supporting End User Computing devices/BYOD/Cellular devices
  • Experience supporting remote users
  • Understanding of core LAN/WAN network technologies (TCP/IP, DNS, DHCP, Routing, switches, wiring) and Firewall fundamentals
  • Healthcare and EMS (Emergency Medical Services) experienced preferred

Physical Skills:
  • While performing the duties of this job, the employee is regularly required to stand, talk or hear.
  • The employee frequently is required to walk; sit; use hands and reach with hands and arms.
  • Must have the manual dexterity to skillfully operate a computer keyboard and other standard office equipment, such as facsimile and telephone.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Corrected vision in normal range.

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