ZipRecruiter

Log In

1

Tech Support Engineer Ii Jobs (NOW HIRING)

CoStar Group, Inc.

AV Support Engineer II

Richmond, VA · On-site

$73.40 - $97.60/hr

AV Support Engineer II Company Overview CoStar Group (NASDAQ: CSGP) is a leading global provider of ... This role works closely with senior AV staff to ensure meeting spaces and technology are fully ...

Intras Cloud Services

Support Engineer II

Dallas, TX · On-site

Are the newest cloud based technologies and tools passing you by because the firm you're with just ... Provide assistance to ICS field service engineers in the support of customer infrastructure.

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Track and document support requests, escalating when necessary. * 2. Device Management and ...

Clarity Innovations

IT Support Engineer

Herndon, VA · On-site

Join us as we continue to lead innovation and tackle the most pressing challenges in national security. IT Support Engineer Role Overview As a versatile IT Support Engineer, you serve as the critical ...

Cipher Digital

IT Support Engineer

Charleston, SC · On-site

Position Overview We are seeking a proactive, customer-focused IT Support Engineer to deliver ... Serve as a primary point of contact for Tier 1 and Tier 2 technical support, troubleshooting ...

EV Group, Inc.

Tech Support Engineer

Tempe, AZ · On-site

... service engineers. * Manage tech support test equipment and performing health checks. * Other ... At least two (2) years of experience with an EVG tool platform, preferred. * A background in ...

Urban Sky

IT Support Engineer

Denver, CO · On-site

They are seeking an IT Support Engineer to enhance their IT environment, ensuring smooth operations ... Responsibilities : • Provide Tier 1 and Tier 2 IT support for employees, including ...

Sybex Support Services

IT Support Engineer

Albany, NY · On-site

Field Engineer End User Devices & Hands and Feet Support Key Responsibilities:- End-User Device ... Act as the on-site technical resource for remote IT teams, assisting with physical tasks such as ...

OMNIVISION

IT Support Engineer

Santa Clara, CA

$110K - $135K/yr

The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...

OMNIVISION

IT Support Engineer

Santa Clara, CA

The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...

previous page

Showing results 41-60

All JobsTechnology JobsInformation Technology JobsTechnology Analyst JobsTech Support Engineer Ii Jobs

Tech Support Engineer Ii information

See salary details

$16

$39

$68

How much do tech support engineer ii jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tech support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

More about Tech Support Engineer Ii jobs

What states have the most Tech Support Engineer Ii jobs?

States with the most job openings for Tech Support Engineer Ii jobs include:

What job categories do people searching Tech Support Engineer Ii jobs look for?

The top searched job categories for Tech Support Engineer Ii jobs are:

Tech Support Engineer Ii jobs near you
Infographic showing various Tech Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Tier 2 IT Support Engineer

Dark Wolf Solutions

Herndon, VA

$70K - $100K/yr

Full-time

Posted 14 days ago

Job description

Dark Wolf is seeking a motivated, security-conscious Tier 2 IT Support Engineer to join our internal IT group. In this role, you will serve as an escalation point for complex technical issues, managing a broad spectrum of internal systems spanning corporate networks, cloud environments, identity management, and end-user support.The ideal candidate has a strong foundation in modern IT infrastructure, a passion for troubleshooting, and a desire to grow within a fast-paced, high-tech national security contractor environment. Key responsibilities include but are not limited to:

  • Troubleshooting, diagnosing, and resolving advanced hardware, software, network, and cloud access issues escalated from Tier 1 help desk support.
  • Monitoring, maintaining, troubleshooting core internal networking and cloud network infrastructure, including LAN/WAN, VPN configurations, switches, routers, and Wi-Fi connectivity.
  • Deploying, patching, and securing internal endpoints (Windows, macOS, Linux) utilizing Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) solutions.
  • Creating, updating, and maintaining internal knowledge base articles, standard operating procedures (SOPs), and automated scripts to streamline routine IT support workflows.
  • Partnering with internal security, DevOps, and engineering teams to ensure corporate IT assets comply with organizational security policies and zero-trust guidelines.

Required Qualifications:

  • 2 to 5 years of hands-on experience in a corporate IT support, help desk, system administration, or network operations role.
  • Strong working knowledge of Windows 11, macOS, and Linux operating systems.
  • Experience administering cloud productivity suites (Microsoft 365, Google Workspace) and basic cloud resource troubleshooting (AWS/Azure).
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall rules).
  • Demonstrated ability to independently research, test, and implement solutions to complex technical challenges.
  • Excellent customer service and communication skills, with a proven track record of supporting technical and non-technical internal stakeholders.
  • US Citizenship and the ability to be cleared up to a Secret security clearance.

Desired Qualifications:

  • CompTIA Security+.
  • Tier 1 help desk experience.
  • Working knowledge of Jira, development tools/environments.
  • Familiarity with scripting languages (PowerShell, Bash, or Python) for automating IT administrative tasks.
  • Building and maintaining security-complaint systems.
  • Familiarity with basic NIST or corporate security compliance framework.
  • Bachelor's degree in computer science or a related field or equivalent work experience.

The estimated salary range for this role is $70,000.00 - $100,000.00, commensurate on experience and technical skillset.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.