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Tech Support Engineer Ii Jobs (NOW HIRING)

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services ... 2,000 ChromeOS devices, and 250 Windows devices. They thrive in collaborative environments ...

AVL DiTEST

Simulation Support Engineer II

Plymouth, MI · On-site

AVL Mobility Technologies Inc offers a job in the United States (US) as Simulation Support Engineer II AVL Mobility Technologies, Inc. (MTI) forges new ideas, creating exciting breakthroughs, and ...

CoStar Group, Inc.

AV Support Engineer II

Richmond, VA · On-site

$73.40 - $97.60/hr

AV Support Engineer II Company Overview CoStar Group (NASDAQ: CSGP) is a leading global provider of ... This role works closely with senior AV staff to ensure meeting spaces and technology are fully ...

Visual Lease

AV Support Engineer II

Richmond, VA · On-site

$73.40 - $97.60/hr

AV Support Engineer II Company Overview CoStar Group (NASDAQ: CSGP) is a leading global provider of ... Provide first‑level troubleshooting for AV and collaboration technology issues. * Support ...

Intras Cloud Services

Support Engineer II

Dallas, TX · On-site

Are the newest cloud based technologies and tools passing you by because the firm you're with just ... Provide assistance to ICS field service engineers in the support of customer infrastructure.

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Track and document support requests, escalating when necessary. * 2. Device Management and ...

Cipher Digital

IT Support Engineer

Charleston, SC · On-site

Position Overview We are seeking a proactive, customer-focused IT Support Engineer to deliver ... Serve as a primary point of contact for Tier 1 and Tier 2 technical support, troubleshooting ...

EV Group, Inc.

Tech Support Engineer

Tempe, AZ · On-site

... service engineers. * Manage tech support test equipment and performing health checks. * Other ... At least two (2) years of experience with an EVG tool platform, preferred. * A background in ...

Cipher Digital

IT Support Engineer

Charleston, SC · On-site

... IT Support Engineer to deliver exceptional technical support across their organization. The role ... Responsibilities : • Serve as a primary point of contact for Tier 1 and Tier 2 technical support ...

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Tech Support Engineer Ii information

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$16

$39

$68

How much do tech support engineer ii jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tech support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

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What states have the most Tech Support Engineer Ii jobs?

States with the most job openings for Tech Support Engineer Ii jobs include:

What job categories do people searching Tech Support Engineer Ii jobs look for?

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Tech Support Engineer Ii jobs near you
Infographic showing various Tech Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Support Engineer II

Warby Parker

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Warby Parker rating

7.2

Company rating: 7.2 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

8th of 40 rated optical retailers

Job description


Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services team. Our team focuses on identifying the root causes of recurring operational challenges and building tools that empower users to self-solve. As our organization has grown, we've successfully reduced the volume of incoming support requests year over year. Now, we're seeking someone with the technical expertise to help us design smarter, more sustainable support systems.
Our ideal candidate is a big-picture thinker with a passion for problem-solving. They excel at deploying scalable solutions across our fleet of approximately 4,500 iOS devices, 500 macOS devices, 2,000 ChromeOS devices, and 250 Windows devices. They thrive in collaborative environments, working closely with stakeholders to engineer tools and processes that enhance productivity. Sound like you? Read on!
What you'll do
  • Design and implement scalable solutions to improve our SaaS ecosystem, leveraging SaaSOps best practices
  • Develop and refine automation for user lifecycle management, reducing manual toil
  • Identify trends in recurring requests and engineer innovative tools and systems to reduce ticket volumes
  • Collaborate with cross-functional teams to enhance internal tooling and deliver a best-in-class user experience
  • Partner with the Security Operations team to improve our security posture through engineered solutions
  • Engage with New Store Opening Team to ensure proper turn over of new retail store locations
  • Ensure business continuity by implementing resilient network systems and addressing outages in retail locations
  • Investigate and resolve complex infrastructure and networking issues, contributing to continuous improvement initiatives
  • Translate complex systems into clear, user-friendly documentation and training materials
  • Lead projects from research and testing through deployment, ensuring solutions align with organizational goals
  • Participate in a seven-day, on-call rotation for after-hours support

Who You Are:
  • 1+ years of experience in roles such as Technical Support Engineer, Desktop Support Engineer or similar, with a focus on scalable solutions and 1+ years in a customer-facing service role
  • Proficient in Jamf Pro and G Suite administration, and experienced in managing Windows, Linux, macOS, and ChromeOS environments
  • Familiarity with network protocols such as DNS, DHCP, VPN, and TCP/IP
  • Skilled in diagnosing and addressing technical and networking issues using industry-standard methodologies
  • General understanding of scripting languages like Bash, Python, or JavaScript, and familiarity with database languages
  • A clear communicator who can simplify technical concepts for diverse audiences
  • Resilient and resourceful, capable of learning from failure and iterating quickly

Preferred Qualifications:
  • Advanced knowledge of Windows management, including Active Directory (AD), MDM, and GPOs
  • Certifications in Cisco, Jamf, G Suite, ITIL, or Microsoft technologies
  • Comfortable working with PaaS providers and contributing to their optimization
  • Experience with building monitoring and alerting systems or CI/CD pipelines

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.
For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.
For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.
Some benefits of working at Warby Parker for full-time employees:
  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Paid sick leave1
  • Paid Holidays1
  • Vacation days per year1
  • Retirement savings plan (401(k))
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Stock Purchase Plan
  • Employee Assistance Program (EAP)
  • Bereavement Support
  • Optical Education Reimbursement
  • Free eyewear
  • And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:
  • Employee Assistance Program (EAP)
  • Employee Stock Purchase Plan
  • Free eyewear
  • Paid sick leave2
  • And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.
1 WA only: Full-Time employees' paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).

What Warby Parker employees say

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About Warby Parker

Sourced by ZipRecruiter

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal. Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.) Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Industry

Apparel and accessories stores

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

2009

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