IT Support Engineer
Scottsdale, AZ · On-site
Job Summary : Priority Ambulance is seeking an IT Support Engineer to be a key member of their ... Responsibilities : • Respond to level 1 & 2 support requests in a timely and professional manner.
IT Support Engineer
Scottsdale, AZ · On-site
Job Summary : Priority Ambulance is seeking an IT Support Engineer to be a key member of their ... Responsibilities : • Respond to level 1 & 2 support requests in a timely and professional manner.
The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with ...
The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with ...
IT Support Engineer
Conyers, GA · On-site
The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with ...
IT Support Engineer
Conyers, GA · On-site
The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with ...
The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...
Quick apply
The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...
Support Engineer II
Boston, MA · On-site
$92K - $116K/yr
As a developer support professional in the WRC: * You manage the solution of complicated problems ... You will work with a range of technologies in the areas of object-oriented programming, Web ...
Support Engineer II
Boston, MA · On-site
$92K - $116K/yr
As a developer support professional in the WRC: * You manage the solution of complicated problems ... You will work with a range of technologies in the areas of object-oriented programming, Web ...
IT Support Engineer
Santa Clara, CA · On-site
$110K - $135K/yr
The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...
IT Support Engineer
Santa Clara, CA · On-site
$110K - $135K/yr
The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on ...
Scope As the Austin-based IT Support Engineer at Ambiq, you will play an important role in providing technical support to the Austin office, including ensuring that hardware systems and applications ...
Scope As the Austin-based IT Support Engineer at Ambiq, you will play an important role in providing technical support to the Austin office, including ensuring that hardware systems and applications ...
IT Support Engineer
Los Angeles, CA · On-site
We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...
IT Support Engineer
Los Angeles, CA · On-site
We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the ...
IT Support Engineer
Cleveland, OH · On-site
We're seeking an IT Support Engineer to provide hands-on technical support for end users, systems ... Perform other job-related duties as assigned What You Bring * 2-5 years of IT support or help desk ...
IT Support Engineer
Cleveland, OH · On-site
We're seeking an IT Support Engineer to provide hands-on technical support for end users, systems ... Perform other job-related duties as assigned What You Bring * 2-5 years of IT support or help desk ...
IT Support Engineer
OR · Remote
$90K - $120K/yr
Who you are * 2-4+ years of hands-on IT Support, Systems Administration, or IT Engineering experience, preferably in a remote-first or distributed environment. * Extensive experience in administering ...
IT Support Engineer
OR · Remote
$90K - $120K/yr
Who you are * 2-4+ years of hands-on IT Support, Systems Administration, or IT Engineering experience, preferably in a remote-first or distributed environment. * Extensive experience in administering ...
IT Support Engineer
San Francisco, CA · On-site
Reporting to the Associate Director, IT Support, this IT Support Engineer will serve as the primary ... Serve as the sole on-site IT point of contact for all SF employees, delivering Level I & II support ...
IT Support Engineer
San Francisco, CA · On-site
Reporting to the Associate Director, IT Support, this IT Support Engineer will serve as the primary ... Serve as the sole on-site IT point of contact for all SF employees, delivering Level I & II support ...
Reporting to the Associate Director, IT Support, this IT Support Engineer will serve as the primary ... Serve as the sole on-site IT point of contact for all SF employees, delivering Level I & II support ...
Quick apply
Reporting to the Associate Director, IT Support, this IT Support Engineer will serve as the primary ... Serve as the sole on-site IT point of contact for all SF employees, delivering Level I & II support ...
Controls Support Engineer
Indianapolis, IN · On-site
$79.20K - $102.50K/yr
We are looking for 1st and 2nd shift. (4pm-1 am) The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistic customers. Our ...
Controls Support Engineer
Indianapolis, IN · On-site
$79.20K - $102.50K/yr
We are looking for 1st and 2nd shift. (4pm-1 am) The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistic customers. Our ...
Red River is seeking a Systems Support Engineer II to join our growing team! This position will ... This role delivers premium workplace technology services to C-Suite executives, VIP users, and ...
Red River is seeking a Systems Support Engineer II to join our growing team! This position will ... This role delivers premium workplace technology services to C-Suite executives, VIP users, and ...
IT Support Engineer
$65K - $85K/yr
The IT Support Engineer is responsible for advanced installation, configuration, and support of ... 2+ customer support both remotely and on-site. · Monitor computers and network devices.
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IT Support Engineer
$65K - $85K/yr
The IT Support Engineer is responsible for advanced installation, configuration, and support of ... 2+ customer support both remotely and on-site. · Monitor computers and network devices.
About the team The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy's technical support experience. This role is responsible for engaging customers early, clarifying ...
About the team The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy's technical support experience. This role is responsible for engaging customers early, clarifying ...
MSP IT Support Engineer Full-Time Employment Monday-Friday, 8am-5pm Mostly remote, occasional on ... 2 support tickets Escalate Level 3 tickets to senior engineers Ensure satisfaction through ...
MSP IT Support Engineer Full-Time Employment Monday-Friday, 8am-5pm Mostly remote, occasional on ... 2 support tickets Escalate Level 3 tickets to senior engineers Ensure satisfaction through ...
Live! Casino & Hotel Maryland is seeking a Customer Support Engineer II to join their Customer ... This intermediate role involves troubleshooting and repairing technology-based products in an end ...
Live! Casino & Hotel Maryland is seeking a Customer Support Engineer II to join their Customer ... This intermediate role involves troubleshooting and repairing technology-based products in an end ...
IT Support Engineer
Cranbury, NJ · On-site
$55K - $65K/yr
We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user ... 2 years of relevant IT support experience with a strong track record in end-user support and ...
IT Support Engineer
Cranbury, NJ · On-site
$55K - $65K/yr
We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user ... 2 years of relevant IT support experience with a strong track record in end-user support and ...
Live! Casino & Hotel Maryland is seeking a Customer Support Engineer II to join their Customer ... support, troubleshooting and repairing technology-based products in an end-user computing ...
Live! Casino & Hotel Maryland is seeking a Customer Support Engineer II to join their Customer ... support, troubleshooting and repairing technology-based products in an end-user computing ...
Tech Support Engineer Ii information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do tech support engineer ii jobs pay per hour?
As of May 30, 2026, the average hourly pay for tech support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Tech Support Engineer II, and why are they important?
To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.
What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?
Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.
What are Tech Support Engineer II?
A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.
What is the difference between Tech Support Engineer II vs Network Support Specialist?
| Aspect | Tech Support Engineer II | Network Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+, Network+, Cisco CCNA (preferred) | CompTIA Network+, Cisco CCNA, CCNP (preferred) |
| Work Environment | Help desks, remote support, on-site troubleshooting | Network operations centers, on-site network troubleshooting |
| Industry Usage | IT support, technology services | Networking, telecommunications, enterprise IT |
| Common Search Intent | Technical support, troubleshooting, customer assistance | Network issues, infrastructure support, connectivity problems |
The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.
More about Tech Support Engineer Ii jobs
What cities are hiring for Tech Support Engineer Ii jobs? Cities with the most Tech Support Engineer Ii job openings:
What states have the most Tech Support Engineer Ii jobs? States with the most job openings for Tech Support Engineer Ii jobs include:
What job categories do people searching Tech Support Engineer Ii jobs look for? The top searched job categories for Tech Support Engineer Ii jobs are:
Priority Ambulance rating
6.1
Based on 38 frontline employees who took The Breakroom Quiz
707th of 864 rated healthcare providers
Job description
Job Summary:
Priority Ambulance is seeking an IT Support Engineer to be a key member of their IT team, primarily responsible for supporting the end user technology environment. This role involves providing first line support, managing company desktops and devices, and participating in the implementation of new hardware and software.
Responsibilities:
• Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues
• Track and document work tasks, changes and issues daily in the ticket system.
• Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)
• Installs, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes and updates.
• Designs, builds, tests and deploys application packages utilizing packaging tools and scripting utilities.
• Administer Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory.
• Provides on-site technical support for desktop computers and peripherals in a cross-platform environment.
• Support will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop and tablet systems.
• Provide support for mobile devices, including Android, iPhone and iPad.
• Troubleshoot Windows 7 and 10 operating systems, applications and networking functions.
• Setup and configure workstations to be used in diverse environments, adhering to security requirements.
• Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
• Provide assistance to clients for general operation of standard supported COTS software.
• Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)
• Other duties as assigned
Qualifications:
Required:
• In-depth knowledge of and experience working with MS Office Suite, Office 365, One Drive, SharePoint and other desktop applications.
• Thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners, and other peripheral devices.
• Effective and efficient operations, including maintenance and administration, of Windows-based, and Apple, Android computer systems.
• Respond to level 1 & 2 support requests in a timely and professional manner.
• Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues.
• Track and document work tasks, changes and issues daily in the ticket system.
• Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet).
• Installs, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes and updates.
• Designs, builds, tests and deploys application packages utilizing packaging tools and scripting utilities.
• Administer Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory.
• Provides on-site technical support for desktop computers and peripherals in a cross-platform environment.
• Support will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop and tablet systems.
• Provide support for mobile devices, including Android, iPhone and iPad.
• Troubleshoot Windows 7 and 10 operating systems, applications and networking functions.
• Setup and configure workstations to be used in diverse environments, adhering to security requirements.
• Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
• Provide assistance to clients for general operation of standard supported COTS software.
Company:
Priority Ambulance provides emergency and nonemergency medical care services. Founded in 2014, the company is headquartered in Knoxville, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Priority Ambulance is seeking an IT Support Engineer to be a key member of their IT team, primarily responsible for supporting the end user technology environment. This role involves providing first line support, managing company desktops and devices, and participating in the implementation of new hardware and software.
Responsibilities:
• Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues
• Track and document work tasks, changes and issues daily in the ticket system.
• Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)
• Installs, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes and updates.
• Designs, builds, tests and deploys application packages utilizing packaging tools and scripting utilities.
• Administer Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory.
• Provides on-site technical support for desktop computers and peripherals in a cross-platform environment.
• Support will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop and tablet systems.
• Provide support for mobile devices, including Android, iPhone and iPad.
• Troubleshoot Windows 7 and 10 operating systems, applications and networking functions.
• Setup and configure workstations to be used in diverse environments, adhering to security requirements.
• Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
• Provide assistance to clients for general operation of standard supported COTS software.
• Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)
• Other duties as assigned
Qualifications:
Required:
• In-depth knowledge of and experience working with MS Office Suite, Office 365, One Drive, SharePoint and other desktop applications.
• Thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners, and other peripheral devices.
• Effective and efficient operations, including maintenance and administration, of Windows-based, and Apple, Android computer systems.
• Respond to level 1 & 2 support requests in a timely and professional manner.
• Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues.
• Track and document work tasks, changes and issues daily in the ticket system.
• Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet).
• Installs, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes and updates.
• Designs, builds, tests and deploys application packages utilizing packaging tools and scripting utilities.
• Administer Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory.
• Provides on-site technical support for desktop computers and peripherals in a cross-platform environment.
• Support will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop and tablet systems.
• Provide support for mobile devices, including Android, iPhone and iPad.
• Troubleshoot Windows 7 and 10 operating systems, applications and networking functions.
• Setup and configure workstations to be used in diverse environments, adhering to security requirements.
• Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
• Provide assistance to clients for general operation of standard supported COTS software.
Company:
Priority Ambulance provides emergency and nonemergency medical care services. Founded in 2014, the company is headquartered in Knoxville, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
What Priority Ambulance employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Priority Ambulance
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Knoxville, TN, US
Year founded
2014