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Tech Support Engineer Ii Jobs in Texas (NOW HIRING)

Xammax

IT Support Engineer 2

Houston, TX

$55K - $105K/yr

In the role of IT Support Engineer II, you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their corporate headquarters in Dallas, TX. The ...

ExxonMobil

Technology Support Engineer

Praha, TX

What role you will play in our team Our Technology Support Engineers work as the front line ... Work Experience (preferable but not essential): 2-3 years in roles with an applied engineering work ...

Foxconn Assembly LLC

IT Support Engineer

Houston, TX · On-site

We are seeking a highly skilled IT Production Support Engineer to ensure the seamless operation of both internal SFC/MES-developed systems and third-party IT applications used in production functions.

EOS

IT Support Engineer

Austin, TX

Experience in an IT Engineer/Technician role with exposure to AV environments. * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.

Intras Cloud Services

Support Engineer II

Dallas, TX · On-site

Are the newest cloud based technologies and tools passing you by because the firm you're with just ... Provide assistance to ICS field service engineers in the support of customer infrastructure.

Gravitate Energy LLC

IT Support Engineer

Dallas, TX · On-site

... with a growth path into DevOps and infrastructure. You'll start in IT support, take on ... Partner on SOC 1 / SOC 2 audits and customer security questionnaires - gathering evidence, owning ...

Gravitate Energy LLC

IT Support Engineer

Dallas, TX · On-site

... with a growth path into DevOps and infrastructure. You'll start in IT support, take on ... Partner on SOC 1 / SOC 2 audits and customer security questionnaires - gathering evidence, owning ...

Gravitate Energy LLC

IT Support Engineer

Dallas, TX · On-site

... with a growth path into DevOps and infrastructure. You'll start in IT support, take on ... Partner on SOC 1 / SOC 2 audits and customer security questionnaires -- gathering evidence, owning ...

UBEO

IT Support Engineer

Fort Worth, TX · On-site

Engineering Manager FLSA Status: Full-Time / Exempt Range of Pay: DOE Purpose UBEO is a distributor ... Qualifications * 2+ years in an IT Support field * Professional IT Certifications, such as:

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Tech Support Engineer Ii information

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II, and why are they important?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.
What are popular job titles related to Tech Support Engineer Ii jobs in Texas? For Tech Support Engineer Ii jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Tech Support Engineer Ii jobs in Texas look for? The top searched job categories for Tech Support Engineer Ii jobs in Texas are:
Tech Support Engineer Ii jobs near you
Infographic showing various Tech Support Engineer Ii job openings in Texas as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

IT Support Engineer 2

Xammax

Houston, TX

$55K - $105K/yr

Full-time

Posted 7 days ago

Job description

In the role of IT Support Engineer II, you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client organizations. You will utilize your core skills in desktop and network support, along with premium expertise in Microsoft Windows Server and Microsoft Intune. Your relevant knowledge in computer networking, VPN, and SCCM will enhance our operational efficiency. Join our team to contribute to a robust IT infrastructure and provide exceptional service in a dynamic environment.

Primary Duties:

  • Be an integral point for ticket escalation for higher level issues.
  • Accepts tickets through HelpMe (BMS) within the ICS SLA’s.
  • Update tickets on a daily basis and communicate with the clients regarding resolution.
  • Assist L1 associates.
  • Assist other departments includes IT Help Desk and auditing ICS IT software.


Requirements

Required Skill Sets and/or Training

  • Requires experience in Windows Server, Routing, Switching, and Microsoft 365 (InTune)

Preferred Experience

  • Working in multiple server environments
  • PMP Training and Certification- Online
  • Kaseya Training- Internal
  • BMS online
  • Sophos Technician online
  • Datto Backupify and BCDR online
  • IT Glue Admin online
  • Barracuda Admin online
  • Cisco Umbrella online
  • Huntress online