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Tech Support Engineer Ii Jobs in Texas (NOW HIRING)

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client's team and work on-site at their corporate headquarters in Dallas, TX. The ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their corporate headquarters in Dallas, TX. The ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K ... Top Skills: * 2+ years of IT Support experience * Microsoft Intune / Endpoint Management

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K ... Top Skills: * 2+ years of IT Support experience * Microsoft Intune / Endpoint Management

On Location

IT Support Engineer

Dallas, TX · On-site

The IT Support Engineer plays a key role in delivering high-quality technical support to all ... II. Core Responsibilities: * Monitor Helpdesk system for inbound issues & ensure all issues are ...

ExxonMobil

Technology Support Engineer

Praha, TX

What role you will play in our team Our Technology Support Engineers work as the front line ... Work Experience (preferable but not essential): 2-3 years in roles with an applied engineering work ...

Intras Cloud Services

Support Engineer II

Dallas, TX · On-site

$60 - $80/hr

We're deploying AI-based technologies to help customers with everything from developing world-class ... Provide assistance to ICS field service engineers in the support of customer infrastructure.

Intras Cloud Services

Support Engineer II

Dallas, TX · On-site

Are the newest cloud based technologies and tools passing you by because the firm you're with just ... Provide assistance to ICS field service engineers in the support of customer infrastructure.

EOS

IT Support Engineer

Austin, TX

Experience in an IT Engineer/Technician role with exposure to AV environments. * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.

Brivo

IT Support Engineer

Austin, TX · On-site

IT Support Engineer Department: IT Employment Type: Full Time Location: Austin Description Key ... Tier 2/3 Troubleshooting: Diagnose and resolve complex hardware, operating system (macOS, Windows ...

AVEVA Denmark

Technical Support Engineer

Houston, TX · On-site

$80 - $100/hr

Job Title: Tech Support Engineer II Location: Houston, TX and Scottsdale, AZ Employment Type: Full-Time Work Type: Hybrid* (minimum of 3 days a week in office) *Due to hybrid requirements, only ...

UBEO

IT Support Engineer

Fort Worth, TX · On-site

Engineering Manager FLSA Status: Full-Time / Exempt Range of Pay: DOE Purpose UBEO is a distributor ... Qualifications * 2+ years in an IT Support field * Professional IT Certifications, such as:

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All JobsTech Support Engineer Ii JobsTech Support Engineer Ii Jobs in Texas

Tech Support Engineer Ii information

What is a Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

What are popular job titles related to Tech Support Engineer Ii jobs in Texas?

For Tech Support Engineer Ii jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Tech Support Engineer Ii jobs in Texas look for?

The top searched job categories for Tech Support Engineer Ii jobs in Texas are:

Tech Support Engineer Ii jobs near you
Infographic showing various Tech Support Engineer Ii job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technology Support Engineer

Las Vegas Sands Corp.

Dallas, TX • On-site

Full-time

Re-posted 7 days ago

Job description

Job Description:
Position Overview
The primary responsibility of the Technology Support Engineer is to support the Corporate IT environment and will manage operation of hardware, network, software applications, and peripherals to ensure that effective technology is in place and used to its maximum capabilities. This position will provide excellent customer service and support to internal users and determine what assistance is required from the external service providers to maintain optimum performance. This position will also manage security configurations and identify required software to maintain privacy and protection from malicious activity. The Technology Support Engineer will manage and oversee the deployment of new technologies and the staff associated with the deployments.
All duties are to be performed in accordance with departmental and Las Vegas Sands Corp.'s policies, practices, and procedures. All Las Vegas Sands Corp. Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Essential Duties & Responsibilities
  • Support the IT Operations function with its primary goals of Run, Maintain and Sustain.
  • Responsible for handling incidents related to computers, software applications, network connectivity, mobile devices, and other related technology.
  • Manage a queue of requests, accurately enter information into ticketing system(s) and complete follow-up on incidents and requests.
  • Set up hardware and configure software and peripherals.
  • Maintain and repair technology equipment (PCs, printers, phones, audio-video systems, etc.).
  • Follow prescribed troubleshooting procedures, manage communications, and escalate appropriately to supporting IT teams.
  • Perform operating system installation, upgrade, configuration, and security patch deployments using enterprise software distribution platforms.
  • Champion collaboration across IT and business functions.
  • Independently contribute to team objectives.
  • Mentor, support, and cross-train other Technology Support Engineers and Service Desk Technical Analysts.
  • Monitor systems for availability, capacity, and performance utilizing monitoring tools and dashboards.
  • Contribute suggestions for new products, services, and processes to ensure best in class customer service.
  • Contribute to self-service knowledgebase, operational procedures, and documents.
  • Consistently demonstrate professionalism in all interactions.
  • Execute business communication on system planned maintenance, incident status notifications and other customer communications.
  • Perform physical implementation and changes in coordination with IT Services provider and in adherence with change approval process where applicable.
  • Perform job duties in a safe manner.
  • Attend work as scheduled on a consistent and regular basis.
  • Perform other related duties as assigned.

Minimum Qualifications
  • At least 21 years of age.
  • Proof of authorization to work in the United States.
  • Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
  • Must be able to obtain and maintain any certification or license, as required by law or policy.
  • CompTIA A+ certification or ITIL certification preferred.
  • Understanding of ITIL and IT Service Management.
  • 5 years of diverse technical support experience with PCs, networks, mobile devices, peripherals, and user account management.
  • Proven experience professionally engaging with stakeholders across all levels of the organization, including peers and executive leadership.
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Expertise in Windows, MAC, and Linux operating systems, Active Directory, and productivity applications.
  • Expertise in WIFI configuration, conference room A/V technologies, physical access controls, connectivity to cloud services, internet circuit, identity administration and permission.
  • Good knowledge of internet security and data privacy principles.
  • Attention to details: excellent organizational and time management skills.
  • Strong analytical and problem-solving skills.
  • Strong communicator who can explain complex technical concepts to both IT management and business stakeholders in a consumable fashion.
  • Demonstrated experience building cross-functional partnerships.
  • Willing to work with remote teams in different geographies and time zones.
  • Effective written and verbal communication skills in English.
  • Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.

Physical Requirements
Must be able to:
  • Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access assigned workspace areas with or without a reasonable accommodation.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, and dust.
  • Utilize laptop and standard keyboard to perform essential functions of the job.

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