ZipRecruiter

Log In

1

Tech Support Engineer Ii Jobs in Texas (NOW HIRING)

UBEO

IT Support Engineer

Dallas, TX · On-site

Engineering Manager FLSA Status: Full-Time / Exempt Range of Pay: DOE Purpose UBEO is a distributor ... Qualifications * 2+ years in an IT Support field * Professional IT Certifications, such as:

EOS

IT Support Engineer

Austin, TX

$65K - $75K/yr

Experience in an IT Engineer/Technician role with exposure to AV environments. * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.

EOS

IT Support Engineer

Austin, TX · On-site

$65K - $75K/yr

Experience in an IT Engineer/Technician role with exposure to AV environments. * Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.

Future Secure AI

IT Support Engineer

Austin, TX · Remote

You report directly to the Head of IT and work closely with a Lead IT Engineer, Support who owns identity and security operations, so between the two of you, the full stack is covered.

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

Overview If you are looking to elevate your career at the intersection of industry, technology, and client-facing excellence, the Technical Support Engineer II role at AVEVA offers a compelling ...

Future Secure AI

IT Support Engineer

Austin, TX · On-site

You report directly to the Head of IT and work closely with a Lead IT Engineer, Support who owns identity and security operations, so between the two of you, the full stack is covered.

Flywire

Technical Support Engineer II

Austin, TX · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to ... Technologies & Tools We Use: * Core Technologies: MySQL, Java, SaaS Web Applications, HTTP/SFTP ...

Flywire

Technical Support Engineer II

Austin, TX

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to ... Technologies & Tools We Use: * Core Technologies: MySQL, Java, SaaS Web Applications, HTTP/SFTP ...

Amazon

Support Engineer II-Ext - AMZ10141549

Dallas, TX · On-site

$95K - $160K/yr

Support Engineer II-Ext Job Location: Dallas, Texas Job Number: AMZ10141549 Position ... Troubleshoot complex service issues using groundbreaking technologies, reproduce customer issues to ...

IFS North America

IT Support Engineer

Houston, TX · Hybrid

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

IFS

IT Support Engineer

Houston, TX · Hybrid

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

IFS

IT Support Engineer

Houston, TX · On-site

As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical ...

Photon

IT Support Engineer

Dallas, TX · On-site

... m for periodic maintenance ... Liaise with FedEx : 1) Handle domestic and international shipping of IT assets and documents 2) ...

Technagy

IT Support Engineer (MSP)

Arlington, TX

ROLE OVERVIEW The IT Support Engineer is responsible for providing technical support and service delivery across multiple client environments. Engineers in this role handle a combination of help desk ...

Socket.dev

Technical Support Engineer 2

Dallas, TX · On-site

$80 - $100/hr

... Engineer role or at least two years of relevant experience in technical support, call center ... or healthcare technology. Due to the nature of our business and the role, please note that ...

JCPenney

Engineer 2

Dallas, TX · On-site

$100 - $125/hr

Engineer 2 Role Summary This Support Engineer 2 role sits within the Technology organization and is ... Technology support and operations are a primary component of this role (incident response, root ...

New

previous pagenext page

Showing results 21-40

All JobsTech Support Engineer Ii JobsTech Support Engineer Ii Jobs in Texas

Tech Support Engineer Ii information

What is a Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

What are popular job titles related to Tech Support Engineer Ii jobs in Texas?

For Tech Support Engineer Ii jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Tech Support Engineer Ii jobs in Texas look for?

The top searched job categories for Tech Support Engineer Ii jobs in Texas are:

Tech Support Engineer Ii jobs near you
Infographic showing various Tech Support Engineer Ii job openings in Texas as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

IT Support Engineer

UBEO

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

UBEO rating

8.5

Company rating: 8.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

67th of 500 rated business services

Job description

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Engineer to join our team in Dallas, TX!
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
Department: ProIT
Reports To: Engineering Manager
FLSA Status: Full-Time / Exempt
Range of Pay: DOE
Purpose
UBEO is a distributor/implementor of Cloud and server-based IT software solutions that specializes in networking, security, and data workflows of electronic documents with integrations. Organizations turn to UBEO for professional IT services due to our broad knowledge base and capabilities. UBEO's customers consist of many national and global corporations which expose our engineers to environments that the customers' own IT employees don't get to manage within their own organizations. Career advancement is a high possibility based upon performance due to the growth of the organization.
We are looking for Engineers to implement, document, and support these solutions.
Supervision
Supervised
Responsibilities
  • Installation of enterprise grade software on servers and devices on the network.
  • Configuration of cloud services into customer networks.
  • Integrate solution with the customers Identity Providers such as Azure, Google, AD, Okta.
  • Documentation of implemented solutions.
  • Troubleshoot and support current solutions that are in place.
  • Maintain an open and candid working relationship with the immediate manager in discussing matters of importance.
  • Adhere to established company values, practices, policies, and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
  • Other duties as assigned by management.

Job Related Dimensions
  • Strong understanding of networking protocols and functions:
    DHCP, DNS, SNMP, SMTP. TCP/IP, UDP, HTTP/HTTPS, SSL, SMB, LDAP
  • Strong understanding of Microsoft Server and PC OS
  • Strong understanding of how Firewall, Switches, and Routers function on a network
  • Mac experience desired
  • Use of remote tools like Zoom, Teams, LogMeIn, and VPN
  • Experience with IT Ticketing systems: ConnectWise, ZenDesk, SpiceWork, etc
  • Track record of integrity and trustworthiness with confidential/sensitive information.
  • Very strong attention to detail and problem-solving skills are essential.
  • Takes ownership of job responsibilities with personal pride and accountability.
  • Ability to work independently with little supervision required.
  • Ability to remain calm while working under pressure in a busy environment.
  • Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates.
  • Ability to maintain confidentiality related to sensitive company and employee information.
  • Excellent ability to multi-task, prioritize and problem-solve in a busy, fast-paced environment.
  • Proficiency in MS Word, Excel, Outlook, and PowerPoint are essential.
  • Excellent written and verbal communication skills.
  • Strong professionalism and organizational and planning skills.
  • Regular and reliable attendance.

Qualifications
  • 2+ years in an IT Support field
  • Professional IT Certifications, such as: Microsoft MCITP, MCSA, or MCSE, Cisco CCNA, Net+
  • High School Diploma or GED

Physical Demands & Work Environment
  • Remote and occasional local onsite support
  • Ability to sit at a desk for prolonged periods of time
  • Ability to talk on the phone and work with various computer tools and applications
  • Ability to type and compose written communication in various forms
  • Ability to lift 20+lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
  • Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
  • Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
  • Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
  • Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
  • Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
  • Pet Insurance, breathe easy knowing Nationwide has your pets covered
  • Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
  • A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
  • Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

What UBEO employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply