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Onsite Support Engineer Jobs (NOW HIRING)

Vets, Inc

Onsite Support Engineer

Little Rock, AR

$100K/yr

The Onsite Support Engineer will join a team of 10 supporting the Arkansas Department of Human Services in downtown Little Rock. This organization supports approximately 8,000 employees. The IT ...

LincolnIT

Level II Onsite Support Engineer

Manhattan, NY · On-site

They are currently seeking a full time Tier II Support Engineer to provide extensive IT support and ... onsite support and installations to clients when necessary • Provide helpdesk support including ...

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable ...

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How much do onsite support engineer jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for onsite support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does an Onsite Support Engineer do?

An Onsite Support Engineer is responsible for providing technical assistance and troubleshooting directly at the client's location. They handle hardware and software issues, network problems, and ensure that IT systems are running smoothly. Onsite Support Engineers also perform installations, updates, and maintenance on various devices and systems. Their role often requires strong interpersonal skills, as they interact with end users to resolve issues quickly and efficiently.

What are the key skills and qualifications needed to thrive as an Onsite Support Engineer, and why are they important?

To thrive as an Onsite Support Engineer, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically an associate or bachelor's degree in IT or a related field. Experience with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are often required. Excellent communication, problem-solving abilities, and customer service orientation make someone stand out in this position. These skills ensure timely resolution of technical issues, minimal downtime, and high customer satisfaction in fast-paced environments.

What are some common challenges faced by Onsite Support Engineers, and how can they be managed?

Onsite Support Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines, adapting to different client environments, and managing varying expectations from users with diverse technical backgrounds. Effective communication, strong problem-solving skills, and the ability to remain calm under pressure are essential for success in this role. Building strong relationships with both clients and internal teams can help streamline issue resolution and foster a positive work environment.
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Onsite Support Engineer jobs near you
Infographic showing various Onsite Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Onsite Support Engineer

Onsite Support Engineer

Vets, Inc

Little Rock, AR

$100K/yr

Full-time

Posted 12 days ago

Job description

Staffing Pros, a division of VETS Inc., has an opening with our client for an Onsite Support Engineer to support our client onsite in Little Rock, AR.

The Onsite Support Engineer will join a team of 10 supporting the Arkansas Department of Human Services in downtown Little Rock. This organization supports approximately 8,000 employees. The IT organization manages enterprise infrastructure, data center operations, cloud services, desktop support, and works closely with state employees, end users, and contractors.

Responsibilities:

  • Design, implement, maintain, and troubleshoot enterprise network infrastructure.
  • Manage and support network switches, wireless access points, and internal network infrastructure.
  • Perform higher-level network administration, configuration, and troubleshooting.
  • Collaborate with internal IT teams, state agencies, and third-party vendors to ensure network reliability and performance.
  • Participate in after-hours maintenance, weekend work, and an on-call rotation approximately every 4–5 weeks.

Qualifications:

  • 5+ years of enterprise network experience.
  • Strong experience with network switching and wireless networking.
  • Experience with Extreme Networks products is highly preferred; strong Cisco experience with the ability to learn Extreme will also be considered.
  • Experience supporting large enterprise environments and working with cross-functional technical teams.

Schedule:

  • Onsite in downtown Little Rock.
  • Monday–Friday, 8:00 AM–5:00 PM.
  • Participation in after-hours support, weekend maintenance, and on-call rotation required.

EEO Statement

Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.