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Onsite Support Engineer Jobs (NOW HIRING)

NSC Global

IT Onsite Support Engineer

Fort Madison, IA · On-site

Overview The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to ...

NSC Global

IT Onsite Support Engineer

Fort Madison, IA · On-site

Overview The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to ...

ALDRIDGE

Support Engineer (1884)

Houston, TX

Dedicated Onsite Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering cutting-edge technology solutions and providing exceptional service to our clients. We ...

Aldridge

Support Engineer (1884)

Houston, TX · On-site

Dedicated Onsite Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering cutting-edge technology solutions and providing exceptional service to our clients. We ...

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How much do onsite support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for onsite support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Onsite Support Engineer, and why are they important?

To thrive as an Onsite Support Engineer, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically an associate or bachelor's degree in IT or a related field. Experience with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are often required. Excellent communication, problem-solving abilities, and customer service orientation make someone stand out in this position. These skills ensure timely resolution of technical issues, minimal downtime, and high customer satisfaction in fast-paced environments.

What are some common challenges faced by Onsite Support Engineers, and how can they be managed?

Onsite Support Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines, adapting to different client environments, and managing varying expectations from users with diverse technical backgrounds. Effective communication, strong problem-solving skills, and the ability to remain calm under pressure are essential for success in this role. Building strong relationships with both clients and internal teams can help streamline issue resolution and foster a positive work environment.

What does an Onsite Support Engineer do?

An Onsite Support Engineer is responsible for providing technical assistance and troubleshooting directly at the client's location. They handle hardware and software issues, network problems, and ensure that IT systems are running smoothly. Onsite Support Engineers also perform installations, updates, and maintenance on various devices and systems. Their role often requires strong interpersonal skills, as they interact with end users to resolve issues quickly and efficiently.
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Onsite Support Engineer jobs near you
Infographic showing various Onsite Support Engineer job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 11% Part Time, and 7% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Onsite Support Engineer

Tata Consultancy Service Limited

Greensboro, NC • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Must Have Technical/Functional Skills
Good knowledge about Laptop/Desktop device management and troubleshooting for operating System
Troubleshooting Audio/Video devices in meeting rooms
Management and troubleshooting for conference room devices
Good to have knowledge about ServiceNow
Should have basic knowledge of Network
Roles & Responsibilities
Minimum 35 years of experience providing onsite and deskside support to end users.
Build, configure, and troubleshoot installation images, applications, and hardware components on customer PCs and laptops.
Provide support for meeting room setups and video conferencing systems.
Troubleshoot and support printers, scanners, and peripheral devices.
Support mobile devices including iPads, iPhones, and Android phones.
Perform end user data backup and restoration as required during service incidents.
Offer smart hands support for data center equipment.
Replace defective data center components (e.g., swapping modules, reconnecting patch cables) as instructed by OEM Tech Support.
Demonstrate experience working with ITSM ticketing tools, such as ServiceNow (SNOW).
Strong working knowledge of Windows 10/11 and both current and legacy hardware platforms, including experience in building, configuring, replacing, and troubleshooting PC/laptop components.
Familiarity with Microsoft SCCM/Intune.
Excellent communication skills in both English and the local language are mandatory.
Salary Range $ 60,000-$ 70,000 years
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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