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Onsite Support Engineer Jobs (NOW HIRING)

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Support Engineer

Minneapolis, MN · On-site

$26 - $32/hr

In Office A Day in the Life The Support Engineer provides onsite and remote technical support for a Minneapolis and Mankato. Analyzes and troubleshoots computer support problems and applies ...

Onsite Support & Hardware Engineer

Brooklyn, NY · On-site

$135.10K - $178.40K/yr

Hardware Engineer Location: Brooklyn, NY Department: Projects Job Type: Full-Time Ready to Escape ... What You Bring Experience & Education * 3+ years of Windows-based IT support, systems ...

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Onsite Support Engineer information

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$16

$39

$68

How much do onsite support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for onsite support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Onsite Support Engineer, and why are they important?

To thrive as an Onsite Support Engineer, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically an associate or bachelor's degree in IT or a related field. Experience with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are often required. Excellent communication, problem-solving abilities, and customer service orientation make someone stand out in this position. These skills ensure timely resolution of technical issues, minimal downtime, and high customer satisfaction in fast-paced environments.

What are some common challenges faced by Onsite Support Engineers, and how can they be managed?

Onsite Support Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines, adapting to different client environments, and managing varying expectations from users with diverse technical backgrounds. Effective communication, strong problem-solving skills, and the ability to remain calm under pressure are essential for success in this role. Building strong relationships with both clients and internal teams can help streamline issue resolution and foster a positive work environment.

What does an Onsite Support Engineer do?

An Onsite Support Engineer is responsible for providing technical assistance and troubleshooting directly at the client's location. They handle hardware and software issues, network problems, and ensure that IT systems are running smoothly. Onsite Support Engineers also perform installations, updates, and maintenance on various devices and systems. Their role often requires strong interpersonal skills, as they interact with end users to resolve issues quickly and efficiently.
More about Onsite Support Engineer jobs
What cities are hiring for Onsite Support Engineer jobs? Cities with the most Onsite Support Engineer job openings:
What states have the most Onsite Support Engineer jobs? States with the most job openings for Onsite Support Engineer jobs include:
Infographic showing various Onsite Support Engineer job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 11% Part Time, and 7% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
End User Support Engineer

End User Support Engineer

Pomeroy Technologies

Manhattan, NY • On-site

Temporary

Posted 2 days ago


Job description

The EUC Support Engineer will work directly with the Disney Business Unit. Depending on the business requirements the hours of work may vary; As an example, 4 days of 10 hours, or 5 days of 8 hours. There are also times when out-of-hours work will be required and expected.
The EUC LTP support engineer provides Cast Member service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services, such as deployments, equipment pick-ups, move support, and other projects.
Essential Functions and Duties: * Demonstrate basic knowledge across operating systems, applications, and technologies
Be able to work autonomously
Understand the responsibility of your employer, while working under the direct operational direction of the client
Advanced troubleshooting skills
Excellent communication skills (written and verbal)
Provides ongoing support of the standard hardware/software needs of the Cast Member
Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations.
Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.
Service delivery tool experience (ServiceNow experience a plus)
Ticket management. Accept, manage, update, and close out tickets within guidelines
Driving to various Disney locations (mileage expenses are reimbursable)
Install and update operating systems and applications as required
Assist level 1 and level 2 engineers troubleshooting issues
Provide support functions for assigned projects requiring the level 2/3 engineer expertise
Restoration of files and operating systems
Be flexible, work as a team, be ready to work on all onsite services and projects
Required Qualifications:
Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
5+ years' experience providing onsite support in an enterprise environment
Understand and familiarity with SCCM software distribution platform as it pertains to policy, software, and patch distribution methodologies in an enterprise environment
Extensive experience with Microsoft 365 product family
Excellent communication (verbal and oral) skills to interact with Cast Member at all levels
Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
Associate or bachelor's degree desired
Desired Qualifications:
Working knowledge of Active Directory and secure LDAP
Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
Very strong working knowledge of Windows 10 and higher
Very strong working knowledge of MAC's (including JAMF)
Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies
Working knowledge of CrowdStrike security platforms
Experience with BitLocker disk encryption
Tech Certifications (A+, Hardware, Microsoft certifications a plus)
Behaviors:
Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to Cast Member appointments
From the above, ensure you communicate when there is any deviation
This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you - across all EUC responsibilities
Other:
Have a full, clean driving license
Have access to a roadworthy vehicle
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