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Onsite Support Engineer Jobs (NOW HIRING)

KSB SE and Co KGaA

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... Onsite Support: Deliver hands-on Level 1 and Level 2 technical support at multiple facility ...

Ksb

IT Support Engineer II

Richmond, VA

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... Onsite Support: Deliver hands-on Level 1 and Level 2 technical support at multiple facility ...

Alleare Consulting

IT Support Engineer

Casa Grande, AZ · On-site

IT Support Engineer Fulltime Casa Grande, AZ (on-site) IMMEDIATE NEW JOB OPENING for an IT Support ... onsite support for IT projects · Update progress and resolution for reported issues within ...

VDart, Inc.

Field Support Engineer

Grape Creek, TX

Field Support Engineer San Angelo, TX Requirement Onsite support: Responsibilities: * Serve as the primary IT contact for escalated Technical Services support * Support network and infrastructure ...

New

Volvo Cars

Factory Support Engineer

Ridgeville, SC · On-site

... onsite support' equipment. • Roll out new tools for example WSUS/SCCM, MDT, Inventory tool ... a technical engineering capacity. • Experience with managing documentation for technical ...

SAIC

HPC Support Engineer

Charlottesville, VA · On-site

The engineer will assist users executing computational workloads within Linux-based High ... • 100% onsite support in Charlottesville, VA • Experience executing or troubleshooting ...

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Onsite Support Engineer information

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How much do onsite support engineer jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for onsite support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is L1 L2 L3 support engineer?

An Onsite Support Engineer often works across different support levels: L1 (Level 1) handles basic issues and initial troubleshooting, L2 (Level 2) manages more complex problems requiring deeper technical knowledge, and L3 (Level 3) involves advanced troubleshooting, often by specialized or senior engineers. These levels help organize support tasks based on complexity and expertise, with each level requiring specific skills and certifications.

What does an Onsite Support Engineer do?

An Onsite Support Engineer is responsible for providing technical assistance and troubleshooting directly at the client's location. They handle hardware and software issues, network problems, and ensure that IT systems are running smoothly. Onsite Support Engineers also perform installations, updates, and maintenance on various devices and systems. Their role often requires strong interpersonal skills, as they interact with end users to resolve issues quickly and efficiently.

What does a support engineer do?

A support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues. They often work in IT environments, using diagnostic tools and communication skills to resolve problems efficiently and ensure system functionality.

What is an onsite support engineer?

An onsite support engineer is a technical professional who provides in-person assistance with hardware, software, and network issues at a company's location. They troubleshoot problems, install equipment, and ensure IT systems run smoothly, often working with tools like remote support software and maintaining certifications such as CompTIA A+ or Network+.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with experience, advanced skills, and in high-demand industries like technology or finance. Executive or lead engineering roles often include such compensation levels, particularly when combined with bonuses and stock options.

What are the key skills and qualifications needed to thrive as an Onsite Support Engineer, and why are they important?

To thrive as an Onsite Support Engineer, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically an associate or bachelor's degree in IT or a related field. Experience with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are often required. Excellent communication, problem-solving abilities, and customer service orientation make someone stand out in this position. These skills ensure timely resolution of technical issues, minimal downtime, and high customer satisfaction in fast-paced environments.

What are some common challenges faced by Onsite Support Engineers, and how can they be managed?

Onsite Support Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines, adapting to different client environments, and managing varying expectations from users with diverse technical backgrounds. Effective communication, strong problem-solving skills, and the ability to remain calm under pressure are essential for success in this role. Building strong relationships with both clients and internal teams can help streamline issue resolution and foster a positive work environment.
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Onsite Support Engineer jobs near you
Infographic showing various Onsite Support Engineer job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Desktop Support Engineer

Desktop Support Engineer

LaBine and Associates

Houston, TX

Full-time

Posted 9 days ago

Job description

Job Summary:

The IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary technical resource for end-user support, workstation troubleshooting, and daily IT operations.

The ideal candidate is a high-accountability IT generalist with strong troubleshooting abilities, excellent communication skills, and the confidence to operate independently in a dynamic environment. This person thrives in a customer-facing setting, collaborates effectively with remote technical teams, and proactively identifies opportunities to improve system reliability and user experience.

Key Responsibilities:

Provide onsite desktop and end-user support across Windows and macOS environments, including break/fix, peripherals, printing, AV/conferencing basics, and workstation setup

Own onsite incident triage and resolution; document work thoroughly in the ticketing system

Coordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity)

Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changes

Deliver a high-touch customer experience through clear communication, expectation-setting, and follow-up

Identify recurring issues and contribute to root-cause analysis and long-term remediation

Maintain a professional onsite presence and build strong rapport with end users and stakeholders

Qualifications:

3–5 years of experience in desktop support, helpdesk, or field support

Experience supporting business users onsite, including device deployment, onboarding/offboarding, and vendor or remote-team coordination

Strong technical troubleshooting skills across diverse IT environments

Excellent communication and customer service skills, with the ability to support users in person, by phone, and via remote tools

Ability to work independently, manage priorities, and maintain high accountability in a client-facing environment

LaBine and Associates logo

About LaBine and Associates

Sourced by ZipRecruiter

LaBine and Associates is a full service talent acquisition firm specializing in executive search for a myriad of industries. Through our partnerships with experienced associates, we can also provide staffing support, expert consultants, and interim executives for your company’s needs. We have deep industry knowledge with understanding in multiple industries. Our specialists include experts in banking/finance, HR/Legal, Technology, Health Care, Life Sciences, Engineering, Energy, Supply Chain, Mining, Agribusiness and manufacturing.

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

San Mateo, CA, US

Year founded

2013

Social media

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