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Onsite Support Jobs (NOW HIRING)

QualityIP

Onsite Support Technician

Houston, TX · On-site

$20.50 - $28.25/hr

Onsite Support Technician About QualityIP: QualityIP is distinguished as one of the most advanced technology firms in Northeast Ohio. Our core offering entails an IT department service, wherein ...

Sbdinc

Onsite Support Representative

Palmdale, CA

$19.25 - $26/hr

Onsite Support Representative Palmdale, CA Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a ...

AVI-SPL

Onsite Support Technician

Dallas, TX · On-site

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with ...

AVI-SPL

Onsite Support Technician

Boston, MA · On-site

$26 - $38/hr

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with ...

Fortive

Onsite Support Analyst

Bentonville, AR · On-site

The Onsite Support Analyst must be able to travel to the Walmart facility in Bentonville at least twice per week (Monday - Friday). ServiceChannel is seeking an Onsite Support Analyst to serve as a ...

AVI-SPL

Onsite Support Technician

Manhattan, NY · On-site

$29 - $31/hr

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with ...

Fortive

Onsite Support Analyst

Bentonville, AR

The Onsite Support Analyst must be able to travel to the Walmart facility in Bentonville at least twice per week (Monday - Friday). ServiceChannel is seeking an Onsite Support Analyst to serve as a ...

AVI-SPL

Onsite Support Technician

Westlake, TX · On-site

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with ...

AVI-SPL

Onsite Support Technician

Boston, MA · On-site

$26 - $38/hr

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with ...

AVI-SPL

Onsite Support Technician

Boston, MA · On-site

The Onsite Support Technician will provide on-premises support for AVI-SPL customers, ensuring a world-class customer service experience through various responsibilities related to audiovisual ...

AVI-SPL

Onsite Support Technician

Boston, MA · On-site

$23.25 - $32/hr

The Onsite Support Technician will provide on-premises support for customers, ensuring a world-class customer service experience through various technical and maintenance tasks. Responsibilities ...

AVI-SPL

Onsite Support Technician

Roanoke, TX · On-site

$20.75 - $28.25/hr

The Onsite Support Technician will provide on-premises support for customers, focusing on delivering a world-class customer service experience through various responsibilities including setup and ...

TMG Global

Windows Onsite Support Consultant

Charlotte, NC · On-site

$40 - $45/hr

MAKE A DIFFERENCE AS A Windows 10/11 Onsite Support Specialist TMG Global is seeking a skilled and professional Senior Windows 10/11 Onsite Support Specialist for a contract engagement supporting a ...

New

CGI Inc.

Onsite Support Technician, Journeyman

Arlington, VA · On-site

$24.75 - $34/hr

Onsite Support Technician, Journeyman Category: Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID:J0925-0621 Employment Type: Full Time Position ...

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Onsite Support information

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How much do onsite support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for onsite support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Onsite Support professional, and why are they important?

To thrive as an Onsite Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues on-site. These skills ensure timely and efficient problem resolution, minimizing downtime and supporting smooth business operations.

What is onsite support?

Onsite support refers to technical assistance provided directly at a client's location by IT professionals or support staff. This service typically involves troubleshooting, repairing, and maintaining hardware, software, or network issues that cannot be resolved remotely. Onsite support ensures that problems are addressed efficiently and can include tasks such as setting up equipment, resolving connectivity issues, and providing personalized user assistance. It is often used in business environments where immediate, hands-on intervention is required.

How does an Onsite Support professional typically collaborate with other IT teams to resolve technical issues?

Onsite Support professionals work closely with helpdesk, network, and systems administration teams to resolve complex technical issues for end-users. They often act as the first responders, diagnosing problems and escalating more advanced issues to specialized teams as needed. Effective communication and thorough documentation are key, as they ensure all stakeholders are informed and issues are resolved efficiently. Regular interactions with colleagues and users help foster a collaborative environment and build trust across departments.

What is the difference between Onsite Support vs Help Desk Technician?

AspectOnsite SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+
Work EnvironmentOn-site at client locations or offices, hands-on hardware and network supportPrimarily remote or phone-based support, troubleshooting via remote tools
Employer & Industry UsageUsed by IT service providers, corporations, and tech support companiesCommon in IT departments, managed service providers, and tech support firms

Onsite Support involves providing hands-on technical assistance directly at the client's location, focusing on hardware, network, and physical device issues. Help Desk Technicians typically offer remote support, troubleshooting software problems, and guiding users through solutions. While both roles require similar certifications and serve in IT support, Onsite Support emphasizes physical presence and hardware repairs, whereas Help Desk Technicians focus on remote troubleshooting and user assistance.

More about Onsite Support jobs
What states have the most Onsite Support jobs? States with the most job openings for Onsite Support jobs include:
What job categories do people searching Onsite Support jobs look for? The top searched job categories for Onsite Support jobs are:
Onsite Support jobs near you
Infographic showing various Onsite Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 22% Full Time, 69% Part Time, 3% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Onsite Support Technician

Onsite Support Technician

Noblesoft Technologies

Raymond, OH • On-site

$20 - $23/hr

Contractor

Posted 29 days ago

Job description

Role :- Onsite Support Technician

Location :- Raymond, Ohio(Onsite)

Note :-please submit senior profiles minimum experience 15+yrs.

Job Description: -

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

  • Provide customer facing end-user support that includes:
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
  • Perform onsite updates, Configuration changes, or Software installations.
  • Provide onsite technical assistance to End Users.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis.