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Vip Support Engineer Jobs (NOW HIRING)

Forhyre

Onsite Desktop Support Engineer

Plano, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... VIP Support (white glove service) * Inventory management and labelling of devices within Client ...

Forhyre

Onsite Desktop Support Engineer

Charlotte, NC · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... VIP Support (white glove service) * Inventory management and labelling of devices within Client ...

Forhyre

OH · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... VIP Support (white glove service) * Inventory management and labelling of devices within Client ...

Forhyre

Onsite Desktop Support Engineer

Los Angeles, CA · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... VIP Support (white glove service) * Inventory management and labelling of devices within Client ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... VIP Support (white glove service) * Inventory management and labelling of devices within Client ...

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Vip Support Engineer information

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How much do vip support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for vip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a VIP Support Engineer?

A VIP Support Engineer is an IT professional who provides specialized technical support to high-profile or high-value clients, often referred to as VIPs. Their responsibilities include troubleshooting complex technical issues, offering personalized assistance, and ensuring minimal downtime for critical users. VIP Support Engineers are expected to deliver high-quality service, maintain confidentiality, and respond quickly to urgent requests. They often work closely with senior executives or important clients who require priority support for their IT needs.

What are the key skills and qualifications needed to thrive as a VIP Support Engineer?

To thrive as a VIP Support Engineer, you need advanced technical troubleshooting skills, in-depth knowledge of IT infrastructure, and experience with customer support, often supported by a relevant degree and certifications like CompTIA, Microsoft, or ITIL. Familiarity with remote desktop tools, ticketing systems, and enterprise applications is typically required. Exceptional communication, patience, and discretion are vital soft skills for effectively assisting high-profile clients and maintaining confidentiality. These skills ensure prompt, high-quality service delivery and foster trust with VIP users who often have urgent, business-critical needs.

What are some typical challenges faced by a VIP Support Engineer when managing high-priority client accounts?

VIP Support Engineers often encounter the challenge of balancing multiple urgent requests from high-profile clients while maintaining a high level of service quality and professionalism. These clients typically expect rapid problem resolution and proactive communication, which requires quick thinking, deep technical expertise, and excellent interpersonal skills. Additionally, VIP Support Engineers must frequently collaborate with product, engineering, and account management teams to ensure seamless solutions, making strong cross-functional communication essential. Successfully managing these demands can lead to valuable experience and opportunities for career advancement within technical support or client success leadership roles.
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Vip Support Engineer jobs near you
Infographic showing various Vip Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Deskside Support Engineer

Hexaware Technologies, Inc

Wilson, NC • On-site

Other

Posted 9 days ago

Job description

Position: Deskside Support Engineer

Location: Wilson, NC 27893 (Onsite)

Hiring: Fulltime with Hexaware Technologies

Primary Skills - Familiarity with hardware, lifecycle management and IT asset tracking.

Responsibilities
The Deskside Support Engineer will be responsible for providing high-quality deskside support services to ensure seamless IT operations. The role encompasses a range of technical and customer service responsibilities, including resolving user device issues, performing preventive maintenance, and ensuring efficient hardware lifecycle management.

Key responsibilities include:

  • Incident and Problem Resolution
  • Resolve incidents and problems associated with end-user equipment and software in a timely and efficient manner.
  • Break/Fix Support
  • Provide dedicated deskside support for manufacturing and office locations, including hardware installations, moves, additions, and changes (IMACs).
  • Executive and VIP Support
  • Deliver white-glove support for executives and VIPs, including preventive visits to ensure optimal device performance and issue avoidance.
  • Conduct specialized preventive visits at critical locations to examine user equipment, perform hardware fixes, and optimize device performance.
  • Implement and manage depot locations to handle spare inventory and shipping requirements.
  • AV Equipment Management
  • Conduct daily checks and tests of AV equipment and conference rooms at Stamford and Wilson locations to ensure functionality.
  • Onboarding and Offboarding Support
  • Facilitate the onboarding and offboarding of users by managing their IT equipment:
  • Deploy new hardware and accessories to onboarded users in a timely manner.
  • Retrieve hardware and accessories from offboarded users promptly.
  • Archive laptops and desktops as soon as they are received, whether for break/fix or offboarding purposes.
  • Maintain and update the asset inventory accurately.

Essential Skills:

  • Basic understanding of Microsoft Infrastructure and networking fundamentals.
  • Familiarity with hardware, lifecycle management and IT asset tracking.
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication skills.
  • Ability to work both independently and as part of a team.

Apply