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Vip Support Engineer Jobs (NOW HIRING)

ActioNet

VIP Support Specialist

Washington, DC

The VIP Support Specialist provides executive-level IT support to high-profile users, including ... Engineering & Installation Why ActioNet ? At ActioNet, our Passion for Quality is at the heart of ...

ActioNet, Inc.

VIP Support Specialist

Washington, DC · On-site

Description The VIP Support Specialist provides executive-level IT support to high-profile users ... Engineering & Installation Why ActioNet? At ActioNet, our Passion for Quality is at the heart of ...

ActioNet

VIP Support Specialist

Washington, DC

The VIP Support Specialist provides executive-level IT support to high-profile users, including ... Engineering & Installation Why ActioNet? At ActioNet, our Passion for Quality is at the heart of ...

ActioNet

VIP Support Specialist

Washington, DC

Description The VIP Support Specialist provides executive-level IT support to high-profile users ... Engineering & Installation Why ActioNet? At ActioNet, our Passion for Quality is at the heart of ...

ActioNet, Inc.

VIP Support Specialist

Washington, DC · On-site

Description The VIP Support Specialist provides executive-level IT support to high-profile users ... Engineering & Installation Why ActioNet? At ActioNet, our Passion for Quality is at the heart of ...

ActioNet

VIP Support Specialist

Washington, DC

Description The VIP Support Specialist provides executive-level IT support to high-profile users ... Engineering & Installation Why ActioNet? At ActioNet, our Passion for Quality is at the heart of ...

ActioNet, Inc.

VIP Support Specialist

Washington, DC · On-site

Description The VIP Support Specialist provides executive-level IT support to high-profile users ... Engineering & Installation Why ActioNet? At ActioNet, our Passion for Quality is at the heart of ...

Unisys

VIP Support & Onsite Team Lead

Santa Clara, CA · On-site

... Engineering operations. • Troubleshoots and resolves client escalations from team members. • ... in a VIP support or team lead capacity, including coordination of field support teams without ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... VIP Support (white glove service) * Inventory management and labelling of devices within Client ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... VIP Support (white glove service) * Inventory management and labelling of devices within Client ...

Forhyre

OH

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... VIP Support (white glove service) * Inventory management and labelling of devices within Client ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... VIP Support (white glove service) * Inventory management and labelling of devices within Client ...

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... VIP Support (white glove service) * Inventory management and labelling of devices within Client ...

Forhyre

Onsite Desktop Support Engineer

New York, NY

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... VIP Support (white glove service) * Inventory management and labelling of devices within Client ...

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How much do vip support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for vip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VIP Support Engineer, and why are they important?

To thrive as a VIP Support Engineer, you need advanced technical troubleshooting skills, in-depth knowledge of IT infrastructure, and experience with customer support, often supported by a relevant degree and certifications like CompTIA, Microsoft, or ITIL. Familiarity with remote desktop tools, ticketing systems, and enterprise applications is typically required. Exceptional communication, patience, and discretion are vital soft skills for effectively assisting high-profile clients and maintaining confidentiality. These skills ensure prompt, high-quality service delivery and foster trust with VIP users who often have urgent, business-critical needs.

What are some typical challenges faced by a VIP Support Engineer when managing high-priority client accounts?

VIP Support Engineers often encounter the challenge of balancing multiple urgent requests from high-profile clients while maintaining a high level of service quality and professionalism. These clients typically expect rapid problem resolution and proactive communication, which requires quick thinking, deep technical expertise, and excellent interpersonal skills. Additionally, VIP Support Engineers must frequently collaborate with product, engineering, and account management teams to ensure seamless solutions, making strong cross-functional communication essential. Successfully managing these demands can lead to valuable experience and opportunities for career advancement within technical support or client success leadership roles.

What is a VIP Support Engineer?

A VIP Support Engineer is an IT professional who provides specialized technical support to high-profile or high-value clients, often referred to as VIPs. Their responsibilities include troubleshooting complex technical issues, offering personalized assistance, and ensuring minimal downtime for critical users. VIP Support Engineers are expected to deliver high-quality service, maintain confidentiality, and respond quickly to urgent requests. They often work closely with senior executives or important clients who require priority support for their IT needs.

What does a support engineer do?

A support engineer assists customers or internal teams by diagnosing and resolving technical issues related to products or services. They often use troubleshooting skills, technical knowledge, and tools like ticketing systems to ensure smooth operation and customer satisfaction.
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VIP Support Specialist

VIP Support Specialist

ActioNet

Washington, DC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted just now

Job description

The VIP Support Specialist provides executive-level IT support to high-profile users, including Senior Executives, Political Appointees, and other designated VIP personnel within the Department of Treasury. This position demands a strong customer service orientation, exceptional communication skills, and technical proficiency across both Microsoft Windows and Apple macOS environments. The VIP Support Specialist is responsible for delivering white-glove IT services, resolving incidents rapidly, and maintaining seamless operation of executive technology, including PCs, Macs, mobile devices, conferencing systems, and cloud collaboration tools.
Location:  Washington, DC (on-site daily)
Salary:  78-98K
Duties and Responsibilities:
  • Provide personalized, on-site and remote IT support for VIP users including senior executives and their administrative teams.
  • Respond to and resolve hardware, software, and mobile device issues quickly and efficiently.
  • Coordinate with other IT support tiers and escalate incidents as necessary while ensuring follow-through.
  • Deliver high-quality customer service and maintain strong relationships with VIP clientele.
  • Manage and track VIP assets and incidents using ServiceNow or equivalent ITSM tools.
  • Set up and support videoconferencing, collaboration tools, and executive briefings.
  • Configure and troubleshoot laptops, desktops, and mobile devices across both Microsoft Windows and Apple macOS environments.
  • Perform IMAC (Installs, Moves, Adds, Changes) for executive-level users.
  • Provide technical guidance and informal training to VIP users as needed.
  • Document all issues, solutions, and processes according to organizational standards.
Basic Qualifications (Required):
  • U.S. Citizenship and ability to obtain and maintain a Public Trust Clearance.
  • 5+ years of experience providing desktop or deskside support in a Windows enterprise environment.
  • Experience in a federal government or public sector IT environment.
  • Familiarity with VIP support protocols, executive communications, and protocol awareness.
  • Proven experience supporting C-level or senior executives in a high-pressure IT environment.
  • Proficiency with Microsoft Windows 10/11 and Apple macOS operating systems, along with Microsoft Office Suite and ServiceNow.
  • Strong working knowledge of iOS and mobile device management (MDM) tools.
  • Excellent interpersonal, communication, and organizational skills.
  • Ability to work independently and maintain professionalism under pressure.
  • Flexibility to support after-hours or on-call rotations when required.
Preferred Qualifications:
  • ITIL Foundation Certification or equivalent service delivery training.
  • CompTIA A+, Network+, or Microsoft certifications (MD-100/MD-101).
  • Experience supporting cloud-based productivity and collaboration tools such as Microsoft Teams and Zoom.
  • Knowledge of security practices and handling of sensitive but unclassified (SBU) information.
  • Experience supporting Apple macOS environments and Apple MDM platforms such as Jamf or Apple Business Manager.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities:

  • Advanced and Managed IT Services

  • Agile Software Development

  • DevSecOps

  • Cybersecurity

  • Health IT

  • C4ISR & SIGINT

  • Data Center Engineering & Operations

  • Engineering & Installation

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.

  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.

  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

  • Medical Insurance

  • Vision Insurance

  • Dental Insurance

  • Life and AD&D Insurance

  • 401(k) Savings Plan

  • Education and Professional Training

  • Flexible Spending Accounts (FSA)

  • Employee Referral and Merit Recognition Programs

  • Employee Assistance and Identity Theft Protection

  • Paid Holidays: 11 per year

  • Paid Time Off (PTO)

  • Disability Insurance