ZipRecruiter

Log In

1

Vip Support Engineer Jobs (NOW HIRING)

SAIC

VIP Technician

Washington, DC

$40K - $80K/yr

Support Executive/VIP Communication/Information Systems and networks, including remote ... systems engineering and asset management to restore service and/or identify core problems.

Red River

Systems Support Engineer II

Santa Clarita, CA · On-site

They are seeking a Systems Support Engineer II to provide premium workplace technology services to ... Responsibilities : • Provide daily onsite support for C-Suite executives, VIP users, and office ...

Scalence L.L.C.

Deskside Support Engineer

Malvern, PA · On-site

... managing VIP clients. • Printer support and troubleshooting expertise. • Applicants must be able to work directly for Artech on W2. Preferred : • Experience with ServiceNow IT Service ...

SAIC

Deskside Support Engineer

Washington, DC

$40K - $80K/yr

The support will range from simple to complex system issues and may include VIP support ... engineering, intelligence, and enterprise information technology markets. SAIC is Redefining ...

aptlogix LLC

L2 Deskside Support

Atlanta, GA

L2 Deskside Support Engineer Introduction: We are seeking an experienced L2 Deskside Support ... Deliver VIP/Executive support and maintain high customer satisfaction * Manage incidents and ...

New

MDMS Recruiting

End User Support

Manhattan, NY

My direct client is looking for a strong End User Support Engineer who will provide an exceptional level of support to employees including white glove, trade floor and VIP support. Excellent oral and ...

Red River

Systems Support Engineer II

Santa Clarita, CA · On-site

They are seeking a Systems Support Engineer II to provide premium technology services to C-Suite ... Responsibilities : • Provide daily onsite support for C-Suite executives, VIP users, and office ...

next page

Showing results 1-20

All JobsVip Support Engineer Jobs

Vip Support Engineer information

See salary details

$16

$39

$68

How much do vip support engineer jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for vip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a VIP Support Engineer?

A VIP Support Engineer is an IT professional who provides specialized technical support to high-profile or high-value clients, often referred to as VIPs. Their responsibilities include troubleshooting complex technical issues, offering personalized assistance, and ensuring minimal downtime for critical users. VIP Support Engineers are expected to deliver high-quality service, maintain confidentiality, and respond quickly to urgent requests. They often work closely with senior executives or important clients who require priority support for their IT needs.

What are the key skills and qualifications needed to thrive as a VIP Support Engineer, and why are they important?

To thrive as a VIP Support Engineer, you need advanced technical troubleshooting skills, in-depth knowledge of IT infrastructure, and experience with customer support, often supported by a relevant degree and certifications like CompTIA, Microsoft, or ITIL. Familiarity with remote desktop tools, ticketing systems, and enterprise applications is typically required. Exceptional communication, patience, and discretion are vital soft skills for effectively assisting high-profile clients and maintaining confidentiality. These skills ensure prompt, high-quality service delivery and foster trust with VIP users who often have urgent, business-critical needs.

What are some typical challenges faced by a VIP Support Engineer when managing high-priority client accounts?

VIP Support Engineers often encounter the challenge of balancing multiple urgent requests from high-profile clients while maintaining a high level of service quality and professionalism. These clients typically expect rapid problem resolution and proactive communication, which requires quick thinking, deep technical expertise, and excellent interpersonal skills. Additionally, VIP Support Engineers must frequently collaborate with product, engineering, and account management teams to ensure seamless solutions, making strong cross-functional communication essential. Successfully managing these demands can lead to valuable experience and opportunities for career advancement within technical support or client success leadership roles.
More about Vip Support Engineer jobs
What cities are hiring for Vip Support Engineer jobs? Cities with the most Vip Support Engineer job openings:
What job categories do people searching Vip Support Engineer jobs look for? The top searched job categories for Vip Support Engineer jobs are:
Vip Support Engineer jobs near you
Infographic showing various Vip Support Engineer job openings in the United States as of June 2026, with employment types broken down into 53% Full Time, 6% Temporary, and 41% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
VIP Technician

VIP Technician

SAIC

Washington, DC

$40K - $80K/yr

Full-time

Posted 23 days ago

SAIC rating

7.8

Company rating: 7.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

69th of 204 rated it services

Job description

Job ID: 2613066

Location: Washington, DC, US

Date Posted: 2026-05-28

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE


Description

RESPONSIBILITIES:

  • Coordinate Executive/VIP Support Team day-to-day operations
  • Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone and iPad) and deployable network communication systems, strategic and tactical multi-channel satellite communication systems (BGAN terminals), secure telephone equipment, video conferencing, laptops, desktops, computer peripherals and other equipment, supporting executive communications capabilities.
  • Under very minimal to no supervision, provide support to executive level customers to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.
  • Interacts daily with executive level customers, supervisor, peer groups and customers in order to manage work flow in timely and professional manner.
  • Responsible for documenting, upgrading and replacing hardware and software systems.
  • Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
  • Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.
  • Deploy mobile devices to Executive/VIP staff including setup of Intune MDM (Mobile Device Management), mobile office and business applications as well as device configuration.
  • Proven experience providing effective and professional communication, addressing complex technical issues via telephone, email, and chat
  • Demonstrated commitment and ability to provide excellent customer service
  • Ability to provide support and leadership to teammates in a fast-paced SLA driven environment
  • Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively with others
  • Deep understanding of IT concepts/practices and experience with common service desk software.
  • Proven ability to think and troubleshoot logically and act decisively in critical situations
  • Extensive experience supporting Microsoft Office, Windows 11, and common desktop applications
  • Experience with account administration practices and Identity Management tools, understands common related security practices
  • Must adhere to all company and department policies and procedures.
  • Must have appropriate area to work from to avoid distractions or excessive noise that could negatively impact interaction with customers

Qualifications

QUALIFICATIONS:

  • Bachelors degree; with 4 years of specialized experience a degree is not required. 
  • Extensive experience with troubleshooting Windows 11, Active Directory, Microsoft Office suite, Mobile Device Management (MaaS360 / Azure), and laptop computer hardware.
  • Dell Certification (self-guided certification provided through FERC Dell TechDirect)
  • Flexibility to work for after hour support rotation
  • Must have HDI Support Center Certification or obtain within 6 months of start date
  • Must be a US Citizen and have ability to obtain a Public Trust clearance

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

What SAIC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply