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Vip Support Engineer Jobs (NOW HIRING)

SAIC

Deskside Support Engineer

Sacramento, CA · On-site

$40K - $80K/yr

The support will range from simple to complex system issues and may include VIP support ... ing services, and professional services. We integrate emerging technology, rapidly and securely ...

SAIC

Deskside support Engineer

Salem, OR · On-site

The support will range from simple to complex system issues and may include VIP support ... engineering, intelligence, and enterprise information technology markets. SAIC is Redefining ...

SAIC

Deskside support Engineer

Salem, OR · On-site

The support will range from simple to complex system issues and may include VIP support ... ing services, and professional services. We integrate emerging technology, rapidly and securely ...

e-IT Professionals Corp.

Desktop Support

Mason, OH · On-site

$50K/yr

Service Desk VIP Support Engineer Location: Mason OH 45040 (100% onsite) Max Salary: $50,000/yearly + Benefits FTE Only The Onsite Support team delivers a simple, productive, and exceptional ...

E-IT Professionals Corp

Desktop Support

Mason, OH · On-site

$50K/yr

Service Desk VIP Support Engineer Location: Mason OH 45040 (100% onsite) Max Salary: $50,000/yearly + Benefits FTE Only The Onsite Support team delivers a simple, productive, and exceptional ...

SAIC

VIP Technician

Washington, DC

$40K - $80K/yr

Support Executive/VIP Communication/Information Systems and networks, including remote ... systems engineering and asset management to restore service and/or identify core problems.

SAIC

VIP Technician

Washington, DC · On-site

$40K - $80K/yr

Support Executive/VIP Communication/Information Systems and networks, including remote ... systems engineering and asset management to restore service and/or identify core problems.

SAIC

VIP Technician

Washington, DC · On-site

$40K - $80K/yr

Support Executive/VIP Communication/Information Systems and networks, including remote ... systems engineering and asset management to restore service and/or identify core problems.

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Vip Support Engineer information

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How much do vip support engineer jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for vip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a VIP Support Engineer?

A VIP Support Engineer is an IT professional who provides specialized technical support to high-profile or high-value clients, often referred to as VIPs. Their responsibilities include troubleshooting complex technical issues, offering personalized assistance, and ensuring minimal downtime for critical users. VIP Support Engineers are expected to deliver high-quality service, maintain confidentiality, and respond quickly to urgent requests. They often work closely with senior executives or important clients who require priority support for their IT needs.

What are the key skills and qualifications needed to thrive as a VIP Support Engineer, and why are they important?

To thrive as a VIP Support Engineer, you need advanced technical troubleshooting skills, in-depth knowledge of IT infrastructure, and experience with customer support, often supported by a relevant degree and certifications like CompTIA, Microsoft, or ITIL. Familiarity with remote desktop tools, ticketing systems, and enterprise applications is typically required. Exceptional communication, patience, and discretion are vital soft skills for effectively assisting high-profile clients and maintaining confidentiality. These skills ensure prompt, high-quality service delivery and foster trust with VIP users who often have urgent, business-critical needs.

What are some typical challenges faced by a VIP Support Engineer when managing high-priority client accounts?

VIP Support Engineers often encounter the challenge of balancing multiple urgent requests from high-profile clients while maintaining a high level of service quality and professionalism. These clients typically expect rapid problem resolution and proactive communication, which requires quick thinking, deep technical expertise, and excellent interpersonal skills. Additionally, VIP Support Engineers must frequently collaborate with product, engineering, and account management teams to ensure seamless solutions, making strong cross-functional communication essential. Successfully managing these demands can lead to valuable experience and opportunities for career advancement within technical support or client success leadership roles.
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What cities are hiring for Vip Support Engineer jobs? Cities with the most Vip Support Engineer job openings:
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Vip Support Engineer jobs near you
Infographic showing various Vip Support Engineer job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Deskside Support Engineer

Deskside Support Engineer

SAIC

Sacramento, CA • On-site

$40K - $80K/yr

Full-time

Posted 15 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

68th of 210 rated it services

Job description

Job Description
Description
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration. Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment. Duties: Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.
Full Time Position.
Qualifications
Top Qualifications, Skills, Experience or Certifications:
  • Must be able to obtain a Public Trust Clearance
  • Deployment of customer hardware and software
  • Problem Resolution IT support to end users
  • Customer Service
Job Role Specific Requirements:
The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
  • Remote and Deskside Experience troubleshooting hardware and software issues
  • Troubleshooting Microsoft Windows with latest Windows OS
  • Familiarity with MAC OS
  • Installation and configuration of new machines in a Windows environment
  • Smart cards / PIV cards (general knowledge)
  • Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
  • Provide Remote Tool Support
  • Conference Room / VTC Setups
  • Travel to various field sites is required, and reliable and independent transportation will be needed
  • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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