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Mobile Mantis Jobs (NOW HIRING)

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

... Mobile, Android, etc. Install and troubleshoot broadband wireless devices and software Blue Mantis does not accept unsolicited agency resumes and ask that you do not forward resumes to Blue Mantis ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour ... Troubleshoot hardware printer issues Mobile devices support: * Setup and troubleshoot issues with ...

Q ANALYSTS LLC

QA test analyst

Menlo Park, CA

We are looking for someone with testing skills on mobile or standalone devices preferably Android ... Experience with commonly used bug-tracking software such as Jira, Bugzilla, Mantis, etc. * Strong ...

Q ANALYSTS LLC

QA tester

Menlo Park, CA

We are looking for someone with testing skills on mobile or standalone devices preferably Android ... Experience with commonly used bug-tracking software such as Jira, Bugzilla, Mantis, etc. * Strong ...

Q ANALYSTS LLC

QA test analyst

Menlo Park, CA · On-site

We are looking for someone with testing skills on mobile or standalone devices preferably Android ... Experience with commonly used bug-tracking software such as Jira, Bugzilla, Mantis, etc. * Strong ...

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All JobsMobile Mantis Jobs

Mobile Mantis information

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$10

$42

$77

How much do mobile mantis jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for mobile mantis in the United States is $42.57, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $54.81 per hour, depending on experience, location, and employer.

What is the difference between Mobile Mantis vs Mobile Device Technician?

AspectMobile MantisMobile Device Technician
CertificationsBasic mobile repair certifications, such as CompTIA A+ or manufacturer-specific trainingSimilar certifications, often including A+ and manufacturer certifications
Work EnvironmentField service, on-site repairs, retail storesRepair shops, retail stores, on-site
Industry UsageMobile device repair services, tech supportDevice repair, troubleshooting, maintenance
Common Search/ComparisonYesYes

Mobile Mantis and Mobile Device Technician roles both involve repairing and troubleshooting mobile devices. While Mobile Mantis may focus more on field service and on-site repairs, Mobile Device Technicians often work in repair shops or retail environments. Both roles require similar certifications and industry knowledge, making them closely related in the mobile repair industry.

More about Mobile Mantis jobs
What cities are hiring for Mobile Mantis jobs? Cities with the most Mobile Mantis job openings:
What are the most commonly searched types of Mantis jobs? The most popular types of Mantis jobs are:
What states have the most Mobile Mantis jobs? States with the most job openings for Mobile Mantis jobs include:
What job categories do people searching Mobile Mantis jobs look for? The top searched job categories for Mobile Mantis jobs are:
Mobile Mantis jobs near you
Infographic showing various Mobile Mantis job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 84% As Needed, and 13% Full Time. Highlights an 66% Physical, 10% Hybrid, and 24% Remote job distribution, with an average salary of $88,551 per year, or $42.6 per hour.

Desktop Support Engineer L1 - PR

Blue Mantis

Remote

$21 - $25/hr

Full-time

Posted 10 days ago

Job description

Desktop Support Engineer L1 - PR
Department: Blue Mantis
Employment Type: Full Time
Location: Remote
Compensation: $21.00 - $25.00 / hour
Description
This requisition has been created to support ongoing and future hiring initiatives within Blue Mantis. While all applications will be reviewed, this posting may not align with an immediate opening. Candidates who meet our qualifications will be considered for future opportunities as they become available.
Onsite Desktop Support Technician provides support to customer's End Users both in person, over the phone, and through ServiceNow Ticketing system. Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis.
Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client's facilities. The technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue.
Key Responsibilities
  • Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations - 50%
  • Provide first/second level contact and problem resolution for customer issues
  • Provide timely communication on issue status and resolution
  • Maintain ticket updates for all reported incidents.
  • Update and maintain Help Desk Documentation and knowledgebase articles - 20%
  • Review and update Help Desk documentation as assigned
  • Review and create KB articles
  • Other functions as directed by management - 30% or as pre-determined by client's needs.
  • Travel to remote sites with 45 minutes of the home office will be required one day a week.
  • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed
  • Acknowledge and work on incoming Help Desk web tickets by the set SLA. Resolve or escalate as needed.
  • Work on tickets escalated by the level 1 engineers
  • Create ticket and return calls to customer by the set SLA.
  • Quickly and effectively communicate with customers within our SLA Work with vendor to resolve issues when required
  • Configure/image desktops or laptops
  • Continually update and improve our documentation of a customer environment.
  • Continuously improve upon technical skills sets within assigned areas of expertise
  • Continuously improve upon soft skill sets required to deliver outstanding customer service
  • Perform "Walk-In" activities for any employees that need technical assistance while onsite
  • Work on client assigned projects related
  • Continually maintain and improve customer environment documentation
  • Research and contribute technical information to the knowledgebase

Skills, Knowledge & Expertise
  • 2-5 years of Help Desk support experience
  • 1-3 years of prior Customer Service experience
  • Experience with providing technical assistance over the phone and customer facing interactions.
  • Able to multi-task by working on multiple open tickets simultaneously.
  • Experienced in working in a fast-paced environment with multiple priorities and projects.
  • Able to investigate, analyze and troubleshoot customer issues.
  • Comfortable making decisions on issue resolution without supervision.
  • Demonstrates excellent verbal and written skills.
  • Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.
  • Windows/MacOS imaging and configuration

Proficient in at least three of the following
  • Windows Operating system 10/11
  • MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
  • Email support - Exchange/O365 Administration
  • Azure/EntraID Active Directory Administration
  • Autopilot/Intune experience is a nice to have, but not a requirement

Basic network support
  • Understanding of domain/corporate IT environment PC/Laptop setup
  • Basic knowledge of network technologies (LAN, WAN, wireless)
  • VPN clients (Cisco, SonicWall, Fortinet, etc.)

Computer hardware support
  • Troubleshoot issues with laptops, desktops, and thin clients
  • USB device support and other peripherals

Printer support
  • Setup/install local, wireless, and network printers
  • Troubleshoot hardware printer issues

Mobile device support
Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.
Install and troubleshoot broadband wireless devices and software
Blue Mantis does not accept unsolicited agency resumes and ask that you do not forward resumes to Blue Mantis employees, any physical Blue Mantis location, or any Blue Mantis email address. We take no responsibility for any fees related to unsolicited resumes. This also applies for reaching out directly to Blue Mantis Employees & Blue Mantis Managers or Blue Mantis executives.

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