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Vip Support Engineer Jobs (NOW HIRING)

SAIC

Deskside Support Engineer

Atlanta, GA

ORA_ON_SITE Description SAIC is seeking a Deskside Support Engineer for a customer location in ... The support will range from simple to complex system issues and may include VIP support ...

SAIC

Deskside Support Engineer

Atlanta, GA

The support will range from simple to complex system issues and may include VIP support ... engineering, intelligence, and enterprise information technology markets. SAIC is Redefining ...

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$50K - $75K/yr

Desktop Support Engineer - Boston Watch a quick 60-second video about this role: About Us We're a ... You'll work on complex workstation issues, handle VIP-level support, and help standardize and ...

Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$50K - $75K/yr

Desktop Support Engineer - NYC Watch a quick 60-second video about this role: About Us We're a mid ... You'll work on complex workstation issues, handle VIP-level support, and help standardize and ...

Unisys

VIP Support & Onsite Team Lead

Santa Clara, CA

Ensures best in class client experience across Field Engineering operations. Troubleshoots and ... Previous experience in a VIP support or team lead capacity, including coordination of field support ...

New

Unisys

VIP Support & Onsite Team Lead

Santa Clara, CA

... Engineering operations. • Troubleshoots and resolves client escalations from team members. • ... Previous experience in a VIP support or team lead capacity, including coordination of field support ...

New

CRH

VIP Executive IT/AV Support Engineer

Manhattan, NY · On-site

$115K - $150K/yr

VIP Executive IT/AV Support Engineer AMAT New York, New York, United States Job ID: 519686 CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates ...

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How much do vip support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for vip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VIP Support Engineer, and why are they important?

To thrive as a VIP Support Engineer, you need advanced technical troubleshooting skills, in-depth knowledge of IT infrastructure, and experience with customer support, often supported by a relevant degree and certifications like CompTIA, Microsoft, or ITIL. Familiarity with remote desktop tools, ticketing systems, and enterprise applications is typically required. Exceptional communication, patience, and discretion are vital soft skills for effectively assisting high-profile clients and maintaining confidentiality. These skills ensure prompt, high-quality service delivery and foster trust with VIP users who often have urgent, business-critical needs.

What are some typical challenges faced by a VIP Support Engineer when managing high-priority client accounts?

VIP Support Engineers often encounter the challenge of balancing multiple urgent requests from high-profile clients while maintaining a high level of service quality and professionalism. These clients typically expect rapid problem resolution and proactive communication, which requires quick thinking, deep technical expertise, and excellent interpersonal skills. Additionally, VIP Support Engineers must frequently collaborate with product, engineering, and account management teams to ensure seamless solutions, making strong cross-functional communication essential. Successfully managing these demands can lead to valuable experience and opportunities for career advancement within technical support or client success leadership roles.

What is a VIP Support Engineer?

A VIP Support Engineer is an IT professional who provides specialized technical support to high-profile or high-value clients, often referred to as VIPs. Their responsibilities include troubleshooting complex technical issues, offering personalized assistance, and ensuring minimal downtime for critical users. VIP Support Engineers are expected to deliver high-quality service, maintain confidentiality, and respond quickly to urgent requests. They often work closely with senior executives or important clients who require priority support for their IT needs.

What does a support engineer do?

A support engineer assists customers or internal teams by diagnosing and resolving technical issues related to products or services. They often use troubleshooting skills, technical knowledge, and tools like ticketing systems to ensure smooth operation and customer satisfaction.
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Vip Support Engineer jobs near you
Deskside Support Engineer

Deskside Support Engineer

SAIC

Atlanta, GA

Full-time

Posted 4 days ago

SAIC rating

7.8

Company rating: 7.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

68th of 203 rated it services

Job description

Job ID: 2612903

Location: Atlanta, GA, US

Date Posted: 2026-05-26

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 25% of the time

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE


Description

SAIC is seeking a Deskside Support Engineer for a customer location in Atlanta GA with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed.

The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. We are looking for exceptional organization skills, scheduling, and the ability to document processes.

  • Remote and Deskside Experience troubleshooting hardware and software issues
  • Troubleshooting Microsoft Windows with latest Windows OS
  • Familiarity with MAC OS
  • Installation and configuration of new machines in a Windows environment
  • Smart cards / PIV cards (general knowledge)
  • Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
  • Provide Remote Tool Support
  • Conference Room / VTC Setups

Qualifications

REQUIREMENTS:

  • Must possess a Degree, additional years of related experience may be considered in lieu of a degree
  • 7 Years of related deskside, technical experience
  • Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration
  • Must have strong customer service skills and be able to multitask between hardware and software solutions
  • HDI Technical Support Professional required within six (6) months of employment
  • Certifications desirable but not required include A+, Net+, Secure+, ITIL V4
  • Must be reliable and have independent transportation
  • Travel to various field sites is required, and reliable and independent transportation will be needed
  • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust 

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