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Onsite Support Jobs (NOW HIRING)

Locus Robotics

$50 - $90/hr

As an Onsite Support Engineer, Robotics, you'll be the face of Locus Robotics at a customer site, combining hands-on technical troubleshooting, operational problem-solving, and customer relationship ...

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H&D Technologies, LLC

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Onsite Support Technician II

Irvine, CA · On-site

$23 - $31.75/hr

At H&D, this is not just a support role. You will be a trusted onsite resource for our clients, a contributing member of a close-knit team, and part of a company that invests in communication ...

TecTammina

Onsite Support Lead

Columbus, IN · On-site

Company Description Tech Tammina LLC Technical/Functional Skills * multi-tier web application systems administration background * Oracle/Java/Tomcat and apache/Linux/SSL/VPN/Storage/ssh and python ...

Essity

IT Onsite Support Specialist

Dover, DE · On-site

IT Onsite Support Specialist Who We Are Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a ...

F3 Design

NY · On-site

$65 - $80/hr

Client Services Onsite Support Engineer Department: Managed Services Employment Type: Full Time Location: Liss Technologies - New York Compensation: $65,000 - $80,000 / year Description The Client ...

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How much do onsite support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for onsite support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is onsite support?

Onsite support refers to technical assistance provided directly at a client's location by IT professionals or support staff. This service typically involves troubleshooting, repairing, and maintaining hardware, software, or network issues that cannot be resolved remotely. Onsite support ensures that problems are addressed efficiently and can include tasks such as setting up equipment, resolving connectivity issues, and providing personalized user assistance. It is often used in business environments where immediate, hands-on intervention is required.

How does an onsite support professional typically collaborate with other IT teams to resolve technical issues?

Onsite Support professionals work closely with helpdesk, network, and systems administration teams to resolve complex technical issues for end-users. They often act as the first responders, diagnosing problems and escalating more advanced issues to specialized teams as needed. Effective communication and thorough documentation are key, as they ensure all stakeholders are informed and issues are resolved efficiently. Regular interactions with colleagues and users help foster a collaborative environment and build trust across departments.

What are the key skills and qualifications needed to thrive as an onsite support professional, and why are they important?

To thrive as an Onsite Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues on-site. These skills ensure timely and efficient problem resolution, minimizing downtime and supporting smooth business operations.

What is the difference between Onsite Support vs Help Desk Technician?

AspectOnsite SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+
Work EnvironmentOn-site at client locations or offices, hands-on hardware and network supportPrimarily remote or phone-based support, troubleshooting via remote tools
Employer & Industry UsageUsed by IT service providers, corporations, and tech support companiesCommon in IT departments, managed service providers, and tech support firms

Onsite Support involves providing hands-on technical assistance directly at the client's location, focusing on hardware, network, and physical device issues. Help Desk Technicians typically offer remote support, troubleshooting software problems, and guiding users through solutions. While both roles require similar certifications and serve in IT support, Onsite Support emphasizes physical presence and hardware repairs, whereas Help Desk Technicians focus on remote troubleshooting and user assistance.

More about Onsite Support jobs

What states have the most Onsite Support jobs?

States with the most job openings for Onsite Support jobs include:

What job categories do people searching Onsite Support jobs look for?

The top searched job categories for Onsite Support jobs are:

Onsite Support jobs near you
Infographic showing various Onsite Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Customer service / Onsite Support

Artech Information System LLC

Lincoln, NE

$14.75 - $19/hr

Contractor

Re-posted 21 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Customer service / Onsite Support

Location: Lincoln, NE

Duration: 6+ Months

Job Description:

  • 1-2 years customer service/hospitality experience
  • Strives to improve customer experience elements. Escalates complex problems to higher level of expertise within organization.
Qualifications

Customer service, customer care, call center experience

Additional Information

For more information, Please contact 

Anshul Kumar

973-507-7558

Anshul.Kumar(at)artechinfo.com

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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