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Onsite Support Jobs (NOW HIRING)

Path Forward IT

Onsite Support Engineer I

Evansville, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Support Engineer I Company: Path Forward IT Location: Evansville, IN About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client ...

New

PATH FORWARD IT LLC

Onsite Support Engineer I

Cincinnati, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Onsite Support Engineer I Company: Path Forward IT Location: Cincinnati About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at ...

PATH FORWARD IT LLC

Onsite Support Engineer I

Evansville, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Onsite Support Engineer I Company: Path Forward IT Location: Evansville, IN About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at ...

New

Path Forward IT

Onsite Support Engineer I

Naperville, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Support Engineer I Company: Path Forward IT Location: Chicago, IL About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client ...

New

Path Forward IT

Onsite Support Engineer I

Cincinnati, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Support Engineer I Company: Path Forward IT Location: Cincinnati About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client ...

Keller North America, Inc.

IT Onsite Support Specialist

Houston, TX · On-site

$54K - $57K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor ServiceNow to provide level 1 & 2 onsite support or remote support to ensure operational problems are resolved in a timely manner. * Travel to other branch offices within designated BU as ...

Keller North America, Inc.

IT Onsite Support Specialist

Houston, TX · On-site

$54K - $57K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor ServiceNow to provide level 1 & 2 onsite support or remote support to ensure operational problems are resolved in a timely manner. * Travel to other branch offices within designated BU as ...

TecTammina

Onsite Support Lead

Columbus, IN

Company Description Tech Tammina LLC Technical/Functional Skills * multi-tier web application systems administration background * Oracle/Java/Tomcat and apache/Linux/SSL/VPN/Storage/ssh and python ...

Essity

IT Onsite Support Specialist

Dover, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Onsite Support Specialist Who We Are Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a ...

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable ...

Lincoln IT

Level II Onsite Support Engineer

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide onsite support and installations to clients when necessary * Provide helpdesk support including analyzing and resolving end-user issues Skills & Experience * Knowledge of Microsoft operating ...

Lincoln IT

Level II Onsite Support Engineer

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide onsite support and installations to clients when necessary * Provide helpdesk support including analyzing and resolving end-user issues Skills & Experience * Knowledge of Microsoft operating ...

Arvato

IT Onsite Support Technician - Roaming

Pleasant Prairie, WI

$20.75 - $28.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join the technology-driven team at Arvato as an IT Onsite Support Technician, where you'll be the first point of contact for onsite technical assistance. In this role, you'll troubleshoot hardware ...

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All JobsOnsite Support Jobs

Onsite Support information

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How much do onsite support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for onsite support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is onsite support?

Onsite support refers to technical assistance provided directly at a client's location by IT professionals or support staff. This service typically involves troubleshooting, repairing, and maintaining hardware, software, or network issues that cannot be resolved remotely. Onsite support ensures that problems are addressed efficiently and can include tasks such as setting up equipment, resolving connectivity issues, and providing personalized user assistance. It is often used in business environments where immediate, hands-on intervention is required.

How does an onsite support professional typically collaborate with other IT teams to resolve technical issues?

Onsite Support professionals work closely with helpdesk, network, and systems administration teams to resolve complex technical issues for end-users. They often act as the first responders, diagnosing problems and escalating more advanced issues to specialized teams as needed. Effective communication and thorough documentation are key, as they ensure all stakeholders are informed and issues are resolved efficiently. Regular interactions with colleagues and users help foster a collaborative environment and build trust across departments.

What are the key skills and qualifications needed to thrive as an onsite support professional, and why are they important?

To thrive as an Onsite Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues on-site. These skills ensure timely and efficient problem resolution, minimizing downtime and supporting smooth business operations.

What is the difference between Onsite Support vs Help Desk Technician?

AspectOnsite SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+
Work EnvironmentOn-site at client locations or offices, hands-on hardware and network supportPrimarily remote or phone-based support, troubleshooting via remote tools
Employer & Industry UsageUsed by IT service providers, corporations, and tech support companiesCommon in IT departments, managed service providers, and tech support firms

Onsite Support involves providing hands-on technical assistance directly at the client's location, focusing on hardware, network, and physical device issues. Help Desk Technicians typically offer remote support, troubleshooting software problems, and guiding users through solutions. While both roles require similar certifications and serve in IT support, Onsite Support emphasizes physical presence and hardware repairs, whereas Help Desk Technicians focus on remote troubleshooting and user assistance.

More about Onsite Support jobs

What states have the most Onsite Support jobs?

States with the most job openings for Onsite Support jobs include:

What job categories do people searching Onsite Support jobs look for?

The top searched job categories for Onsite Support jobs are:

Onsite Support jobs near you
Infographic showing various Onsite Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Onsite Support Engineer, Robotics

Locus Robotics

Southaven, MS • On-site

$50K - $90K/yr

Full-time

Posted 12 days ago

Job description

At Locus Robotics, we build AI-powered systems and intelligent robots that keep global supply chains running. Our platform combines advanced AI, real-time decision-making, and autonomous robotics to help leading companies improve efficiency, scale operations, and adapt to constant change.
Locus Robotics is a place to do meaningful work with real-world impact, where your ideas move quickly from concept to deployment. We invest in our people, encourage continuous learning, and give you the opportunity to grow your career while building technology that is used every day at global scale.
What if you could be the person who keeps cutting-edge robotics running at peak performance while becoming a trusted partner to one of our customers? As an Onsite Support Engineer, Robotics, you'll be the face of Locus Robotics at a customer site, combining hands-on technical troubleshooting, operational problem-solving, and customer relationship management to ensure our autonomous robots deliver exceptional results every day.
This role is based onsite at a customer location in Southaven, MS and requires an onsite presence Monday through Friday from 9:00 AM to 5:00 PM (local time).
Responsibilities
  • Serve as the onsite owner of the Locus robotic fleet, proactively monitoring system health, robot activity, task execution, and workflows to maximize uptime, stability, and operational performance.
  • Proactively manage and optimize workflows to ensure throughput targets and operational KPIs are achieved.
  • Perform onsite robot troubleshooting and repairs as needed to maintain system uptime and operational stability
  • Conduct onsite testing, validation, and performance analysis to support product development and continuous improvement.
  • Support product validation efforts by providing structured feedback on system performance, usability, and edge cases.
  • Compile and analyze operational data (Throughput, UPH, Lines Per Hour, utilization) to generate actionable insights and recommendations.
  • Act as a liaison between customer operations and internal teams, ensuring clear communication of issues, priorities, and opportunities.
  • Assist in developing and refining standard operating procedures, best practices, and playbooks for future deployments.

Qualifications
  • Bachelor's Degree in Engineering, Computer Science, Industrial Engineering, or related technical field.
  • 1+ years of experience in warehouse operations, robotics, automation, or technical customer-facing roles.
  • Familiarity with warehouse operations, including picking workflows, labor management, and productivity metrics.
  • Hands-on experience troubleshooting hardware or software systems, or strong technical aptitude with the ability to learn quickly.
  • Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
  • Ability to operate effectively in fast-paced, ambiguous environments, particularly in early-stage product deployments.
  • Proven ability to work cross-functionally and influence without direct authority.
  • Self-motivated with a strong sense of ownership and accountability.
  • Willingness to work onsite daily at customer locations and adapt to operational schedules as needed.
  • Ability to lift, pull, and push up to 50lbs.
  • Must have the ability to frequently bend, stoop, lift, walk, and reach as part of the job requirements.
  • Excellent English communication skills, both written and verbal, with the ability to engage diverse audiences effectively.

The expected base salary range for this role is $50K to $90K annually, based on external market data, plus bonus and equity. Actual offers will depend on factors such as the candidate's experience, education, training, key or critical skills, geographic location, and current market and business conditions.
Additional Information
Locus Robotics is an equal opportunity employer.
Application Fraud Detection Notice: To help maintain a fair and secure hiring process, Locus Robotics may use AI-assisted and other automated tools to detect suspected fraud, misrepresentation, or misuse of the application process. Hiring decisions are not made solely by automated means unless otherwise disclosed where required by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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