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End User Desktop Support Jobs (NOW HIRING)

A&T Systems

End User Desktop Support Technician

MD · On-site

$20.75 - $26.50/hr

The End User Desktop Support Technician is responsible for delivering onsite and remote technical support to end users across one or more client agencies. This position provides comprehensive support ...

Agile Tech Labs

End User & Desktop Lead

Bartlett, TN · On-site

$18 - $23/hr

End User & Desktop Lead Job Location: Bartlett, TN (Onsite/Hybrid) Job Type: Contract ... Lead and support the desktop support team * Manage daily desktop support operations * Handle user ...

Lancesoft

Desktop Support III

Gary, IN · On-site

$27.41 - $29.52/hr

The Desktop Support III technician will provide hands-on support for end-user desktop computers, laptops, and related IT equipment in a manufacturing/industrial environment. The role ensures that all ...

CareOne

Desktop Support Analyst - CS

Houston, TX

$22.25 - $29.75/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 ... Install, configure, and maintain desktops, laptops, peripherals, and software applications

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 ... Install, configure, and maintain desktops, laptops, peripherals, and software applications

CareOne

Desktop Support Analyst - CS

Houston, TX

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 ... Install, configure, and maintain desktops, laptops, peripherals, and software applications

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End User Desktop Support information

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$10

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$44

How much do end user desktop support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for end user desktop support in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What are some common challenges faced in an End User Desktop Support role, and how can they be managed?

End User Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to users with varying levels of computer literacy. To manage these challenges effectively, it's important to prioritize tasks, develop strong problem-solving skills, and maintain clear, patient communication with users. Additionally, collaborating closely with IT teams and staying updated on new technologies can help you efficiently resolve issues and improve user satisfaction.

What is end user desktop support?

End user desktop support involves assisting users with issues related to their computer hardware, software, and network connectivity. Support technicians troubleshoot problems, install updates, and ensure systems run smoothly, often using tools like remote desktop software. Strong communication skills and technical knowledge are essential for resolving user issues efficiently.

What are the key skills and qualifications needed to thrive as an End User Desktop Support specialist, and why are they important?

To thrive as an End User Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, typically supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and software deployment platforms is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial to ensuring minimal downtime, high user satisfaction, and smooth IT operations within an organization.

What are the career paths from desktop support?

End User Desktop Support roles can lead to positions such as Systems Administrator, Network Technician, IT Support Manager, or IT Project Manager. Gaining certifications like CompTIA A+ or Network+ and developing skills in networking, security, and systems management can facilitate career advancement within IT support and technical roles.

Is desktop support a good entry level job?

End User Desktop Support is often considered a suitable entry-level role because it requires basic technical skills, knowledge of operating systems, and customer service abilities. It provides foundational experience in troubleshooting, hardware and software support, and can serve as a stepping stone to more advanced IT positions.

What is the highest salary for desktop support?

The highest salaries for end user desktop support specialists can reach over $70,000 annually, especially for those with advanced certifications, extensive experience, or in high-demand regions. Senior roles or those with specialized skills in troubleshooting, network support, or system administration tend to earn higher compensation.

What is the difference between End User Desktop Support vs Help Desk Technician?

AspectEnd User Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, user offices, remote supportHelp desk, call center, remote support
Employer & IndustryIT service providers, corporate ITIT support companies, internal IT teams
Search & Comparison IntentDifferences, roles, responsibilitiesSimilar roles, job duties, career path

End User Desktop Support focuses on assisting individual users with their desktop and laptop issues, often providing hands-on support. Help Desk Technicians handle a broader range of technical problems via phone or remote access, supporting multiple users. While both roles require similar certifications and work in comparable environments, End User Desktop Support is more user-focused, whereas Help Desk Technicians may handle a wider variety of technical issues across different systems.

More about End User Desktop Support jobs
What cities are hiring for End User Desktop Support jobs? Cities with the most End User Desktop Support job openings:
What job categories do people searching End User Desktop Support jobs look for? The top searched job categories for End User Desktop Support jobs are:
End User Desktop Support jobs near you
Infographic showing various End User Desktop Support job openings in the United States as of July 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.
End User Desktop Support Technician

End User Desktop Support Technician

A&T Systems

MD • On-site

$20.75 - $26.50/hr

Full-time

Posted 16 days ago

Job description

The End User Desktop Support Technician is responsible for delivering onsite and remote technical support to end users across one or more client agencies. This position provides comprehensive support for desktop computers, laptops, mobile devices, tablets, printers, peripherals, and related software while ensuring reliable and secure operation of end-user computing environments.
Working within an ITIL-based service management framework, the technician installs, configures, maintains, and troubleshoots enterprise hardware and software while delivering exceptional customer service. The role supports Microsoft Windows operating systems, standard productivity applications, collaboration platforms, and agency-specific technologies. The technician also participates in equipment deployments, asset management, technical projects, and continuous service improvement initiatives.
The position may require travel to multiple client locations to support operational requirements and technology deployments.
Primary Responsibilities
Desktop & End User Support
  • Install, configure, maintain, and troubleshoot desktop computers, laptops, tablets, mobile devices, printers, scanners, and peripheral equipment.
  • Diagnose and resolve hardware, software, operating system, application, network connectivity, and peripheral issues.
  • Install, upgrade, configure, and support Microsoft Windows operating systems, standard desktop applications, security software, encryption tools, and endpoint management solutions.
  • Configure and support Microsoft Office, Google Workspace, Adobe products, web browsers, and other enterprise productivity applications.
  • Provide technical support for collaboration and conferencing platforms, including Microsoft Teams, Zoom, Cisco Webex, Google Meet, Cisco Jabber, and other approved communication tools.
  • Prepare, configure, and deploy laptops and related equipment for remote users.

Customer Service & Incident Management
  • Deliver professional, courteous, and customer-focused technical support while meeting or exceeding established Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
  • Document, update, and manage all incidents, service requests, and technical activities within the ServiceNow IT Service Management (ITSM) platform.
  • Communicate regularly with end users regarding incident status, estimated resolution times, and completed work.
  • Ensure all ticket documentation is accurate, complete, and compliant with organizational ticket handling standards.

Workload & Queue Management
  • Manage assigned incidents and service requests to ensure timely resolution and compliance with service delivery metrics.
  • Create, update, and maintain ServiceNow tickets for all customer interactions and technical activities.
  • Support user account creation, access management, and privilege administration in accordance with organizational policies.
  • Prioritize work effectively while balancing operational support and project assignments.

Collaboration & Technical Support
  • Collaborate with Service Desk personnel, infrastructure teams, cybersecurity staff, and other technical support groups to resolve complex issues.
  • Research emerging technologies, troubleshoot recurring problems, and recommend solutions that improve service quality.
  • Share technical knowledge, best practices, and documented solutions with team members to enhance organizational knowledge management.
  • Participate in cross-functional initiatives that improve operational efficiency and customer experience.

Technical Projects
  • Participate in desktop refreshes, operating system upgrades, hardware deployments, software rollouts, and other technology initiatives.
  • Maintain project documentation and communicate project status, risks, milestones, and deliverables to supervisors and project teams.
  • Support technology implementations while minimizing disruption to end users.

Asset & Inventory Management
  • Assist with inventory management activities, including asset tracking, equipment deployment, moves, additions, and changes.
  • Maintain accurate asset records in accordance with organizational asset management policies.
  • Support physical inventory audits and lifecycle management of end-user technology assets.

Requirements
Minimum Qualifications
Education
  • Associate's degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of education, experience, and industry certifications.
  • High School diploma or equivalent will be considered when supplemented by relevant technical certifications.

Experience
  • Minimum of three (3) years of experience providing desktop, end-user, or technical support in an enterprise IT environment.
  • Demonstrated experience supporting Windows-based desktop operating systems, end-user devices, and productivity applications.
  • Strong customer service and communication skills with experience supporting diverse user communities.

Required Knowledge, Skills & Abilities
  • Strong knowledge of Microsoft Windows desktop operating systems and enterprise desktop support practices.
  • Experience supporting Microsoft 365, Google Workspace, Adobe Acrobat, enterprise web browsers, and collaboration platforms.
  • Familiarity with ServiceNow or comparable IT Service Management (ITSM) platforms.
  • Understanding of Active Directory, Microsoft Entra ID (Azure AD), user account administration, and endpoint management.
  • Experience troubleshooting desktop hardware, printers, mobile devices, network connectivity, and enterprise applications.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced enterprise environment.
  • Ability to work independently while collaborating effectively with technical and business teams.

Preferred Certifications
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • ITIL® Foundation Certification
  • Microsoft Modern Desktop Administrator or equivalent desktop support certifications

Preferred Qualifications
  • Experience supporting enterprise or government IT environments.
  • Experience with endpoint management platforms such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), or similar technologies.
  • Familiarity with enterprise asset management processes and lifecycle management.
  • Experience supporting remote workforce technologies and virtual collaboration platforms.
  • Knowledge of ITIL service management principles and best practices.

Background Requirements
  • Must successfully complete all required background investigations, including fingerprint-based criminal history screening, in accordance with client security requirements.

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