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End User Desktop Support Jobs (NOW HIRING)

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$22.25 - $29.75/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers ...

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Desktop Technician, Associate Location: Bethesda, MD Required Clearance: Public Trust Onsite: 5 ... Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey ...

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Desktop Technician, Associate Location: Bethesda, MD Required Clearance: Public Trust Onsite: 5 ... Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey ...

Evolutyz Corp

End User Support Engineer

Atlanta, GA · On-site

The End User Services (EUS) Engineer provides advanced desktop support, endpoint management, and global operational support for corporate team members. This role serves as a Tier 2/Tier 3 escalation ...

ICANN

End User Support

Los Angeles, CA · On-site

Provide responsive on-site and remote support for desktops, laptops, mobile devices, peripherals, and user applications; own the user experience end to end. * Diagnose and resolve issues with Windows ...

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End User Desktop Support information

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$10

$27

$44

How much do end user desktop support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for end user desktop support in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user desktop support specialist?

To thrive as an End User Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, typically supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and software deployment platforms is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial to ensuring minimal downtime, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in an end user desktop support role, and how can they be managed?

End User Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to users with varying levels of computer literacy. To manage these challenges effectively, it's important to prioritize tasks, develop strong problem-solving skills, and maintain clear, patient communication with users. Additionally, collaborating closely with IT teams and staying updated on new technologies can help you efficiently resolve issues and improve user satisfaction.

What is the difference between End User Desktop Support vs Help Desk Technician?

AspectEnd User Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, user offices, remote supportHelp desk, call center, remote support
Employer & IndustryIT service providers, corporate ITIT support companies, internal IT teams
Search & Comparison IntentDifferences, roles, responsibilitiesSimilar roles, job duties, career path

End User Desktop Support focuses on assisting individual users with their desktop and laptop issues, often providing hands-on support. Help Desk Technicians handle a broader range of technical problems via phone or remote access, supporting multiple users. While both roles require similar certifications and work in comparable environments, End User Desktop Support is more user-focused, whereas Help Desk Technicians may handle a wider variety of technical issues across different systems.

What is the career path for end user desktop support?

The career path for end user desktop support typically starts with entry-level technician roles, progressing to senior support or team lead positions. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support manager, often supported by certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST).
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What job categories do people searching End User Desktop Support jobs look for?

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End User Desktop Support jobs near you
Infographic showing various End User Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

Desktop Support Analyst - CS

CareOne

Houston, TX • On-site

$21 - $28/hr

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

CareOne rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

49th of 242 rated social care providers

Job description


Great new Career Opportunity in Long-Term Care Pharmacy!
Now Hiring - Desktop Support Analyst -
The Desktop Support Analyst will be responsible for, but not limited to:
  1. Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and software applications at assigned site(s)
  2. Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, BlackBerry cellphones, and peripherals
  3. Assist in maintaining an inventory of IT hardware and software assets
  4. Conduct end user technical training as needed
  5. Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed
  6. Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements
  7. Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals
  8. Answer calls and respond to emails related to IT support
  9. Use remote access software to troubleshoot technical problems
  10. Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution
  11. Setup projectors and video conferencing equipment
  12. Ask questions and listen to end-users in order to validate the issue, explain the problem in a clear and understandable way and provide options for repair or replacement

Education:
Associate's Degree or Bachelor's Degree in Computer Science, Information Systems or other related field
Professional Experience:
  • At least 3 + years of hands-on IT experience supporting and repairing PC/ desktop hardware issues in a diverse enterprise infrastructure operation
  • Overall technical knowledge, proficient using multiple operating systems including Windows 7, Apple iOS, and some form of Work Order/Incident Management tool. Also, Microsoft Office (Outlook, Excel, etc)
  • Excellent verbal and written communication skills
  • Excellent customer service skills with ability to interface at all levels of the organization
  • A+ certification preferred

About Us
Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.
We are proud to Offer:
  • Competitive Salaries
  • Comprehensive Healthcare Benefits
  • 401(k) Retirement Plan
  • Paid Time Off
  • Opportunities to advance and grow your career
  • And More!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.
Partners Pharmacy is an Equal Opportunity Employer
EEO/AA/M/F/DV

What CareOne employees say

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About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

Facebook

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