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End User Desktop Support Jobs (NOW HIRING)

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Desktop Technician, Associate Location: Bethesda, MD Required Clearance: Public Trust Onsite: 5 ... Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and macOS (Big Sur, Monterey ...

LCG, Inc.

Desktop Support Technician, Associate

Bethesda, MD · On-site

$21.50 - $27.50/hr

LCG, Inc. is seeking a Desktop Technician, Associate who provides on-site and remote end-user ... Responsibilities : • Provide Tier II/Tier III end-user support for Microsoft Windows 10/11 and ...

Gr8ttek

Desktop Support Specialist_Phoenix

Phoenix, AZ

$18 - $20/hr

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. The ...

Nationmind

Desktop Support

Kansas City, KS · On-site

$25 - $30/hr

Desktop Support Technician Location: Kansas City, KS (onsite) Duration: 12 months contract Pay rate ... Infrastructural support to the end user clients by responding to all incoming service requests ...

Robert Half

Desktop Support Analyst

Irvine, PA · On-site

$19.25 - $26/hr

This role will focus on hands-on desktop support, workstation updates, and end-user assistance to help complete a defined backlog of systems in a timely manner. The ideal candidate brings strong ...

ICONMA

Desktop Support Analyst

Tampa, FL · On-site

$22 - $29.50/hr

The role involves providing IT services and support for all client divisions globally, focusing on desktop support and end user technology support, while ensuring exceptional customer service and ...

Saintfrancis

Junior Desktop Engineer

Yale, MI · On-site

Works with other IT teams to diagnose and resolve IT end user issues. Minimum Education: Two years ... Off-campus system support duties will require use of a private vehicle. A valid driver's license ...

Robert Half

Desktop Support Analyst

Los Angeles, CA · On-site

$30.40 - $35.20/hr

... end-user computing equipment across the organization. • Coordinate backup-related support tasks ... desktop support in an enterprise environment. • Working knowledge of Android and Apple device ...

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End User Desktop Support information

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$10

$27

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How much do end user desktop support jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for end user desktop support in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What are some common challenges faced in an End User Desktop Support role, and how can they be managed?

End User Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to users with varying levels of computer literacy. To manage these challenges effectively, it's important to prioritize tasks, develop strong problem-solving skills, and maintain clear, patient communication with users. Additionally, collaborating closely with IT teams and staying updated on new technologies can help you efficiently resolve issues and improve user satisfaction.

What is End User Desktop Support?

End User Desktop Support refers to the technical assistance provided to individuals within an organization for their desktop computers, laptops, and related peripherals. Support specialists troubleshoot hardware and software issues, install and update applications, ensure security protocols are followed, and help users resolve technical problems. The goal is to minimize downtime and enable employees to work efficiently by resolving IT-related issues quickly. These professionals may also provide training and guidance on using new software or systems. End User Desktop Support can be delivered in person, remotely, or through help desk systems.

What are the key skills and qualifications needed to thrive as an End User Desktop Support specialist, and why are they important?

To thrive as an End User Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, typically supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and software deployment platforms is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial to ensuring minimal downtime, high user satisfaction, and smooth IT operations within an organization.

What is the difference between End User Desktop Support vs Help Desk Technician?

AspectEnd User Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, user offices, remote supportHelp desk, call center, remote support
Employer & IndustryIT service providers, corporate ITIT support companies, internal IT teams
Search & Comparison IntentDifferences, roles, responsibilitiesSimilar roles, job duties, career path

End User Desktop Support focuses on assisting individual users with their desktop and laptop issues, often providing hands-on support. Help Desk Technicians handle a broader range of technical problems via phone or remote access, supporting multiple users. While both roles require similar certifications and work in comparable environments, End User Desktop Support is more user-focused, whereas Help Desk Technicians may handle a wider variety of technical issues across different systems.

More about End User Desktop Support jobs
What cities are hiring for End User Desktop Support jobs? Cities with the most End User Desktop Support job openings:
What job categories do people searching End User Desktop Support jobs look for? The top searched job categories for End User Desktop Support jobs are:
End User Desktop Support jobs near you
Infographic showing various End User Desktop Support job openings in the United States as of June 2026, with employment types broken down into 6% Full Time, 91% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.
End User Support Specialist

End User Support Specialist

NCM Associates, Inc.

Kansas City, MO • On-site

Full-time

Posted 6 days ago

Job description

The End User Support Specialist is responsible for assisting associates with technology-related requests and maintaining accurate service records. Support areas include desktop systems, software applications, mobile devices, and network connectivity. This role also oversees inventory management for hardware, software, and company assets while assisting in the research, maintenance, and administration of network infrastructure, including workstations, servers, and related devices. This role requires a regular presence in our office located on the Country Club Plaza in Kansas City.
Duties and Responsibilities
  • Technical Support: Provide timely assistance for hardware, software, and connectivity issues via the helpdesk system.
  • Equipment Setup & Maintenance: Configure and install workstations, software, and mobile devices; maintain accurate inventory records.
  • User Training & Documentation: Assist in developing training materials and guiding end users on IT best practices.
  • System Administration: Manage Active Directory accounts, Group Policy settings, and security permissions.
  • Backup & Recovery: Support system backups and execute data/system recovery processes.
  • Network & Security: Support networking infrastructure, including switches, firewalls, and routers; recommend security improvements.
  • Remote & Mobile Support: Troubleshoot user issues via mobile device management platforms.
Qualifications
  • Experience: 2-4 years in helpdesk, desktop support, or end-user support.
  • Technical Skills: Familiarity with Microsoft Windows, Office Suite, and networking concepts (DHCP, DNS, TCP/IP).
  • Preferred Certifications: A+, Network+, Security+, MCSA, CCNA
  • Software & Systems: Experience with Active Directory, Group Policy, ticketing systems, and remote management tools.
  • Security & Administration: Basic knowledge of IT security best practices, antivirus/malware solutions, and email administration.
  • Communication & Service: Strong customer service, written and verbal communication skills; ability to present information clearly.
  • Independence & Initiative: Self-starter who can manage tasks effectively with minimal supervision.
  • Physical Requirements: Capable of lifting and installing IT equipment as required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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