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Hdi Desktop Advanced Support Technician Jobs (NOW HIRING)

City of Dayton

IT Analyst II

Dayton, OH · On-site

$67K - $90K/yr

HDI- Desktop Advanced Support Technician * ITIL Foundation License Requirements Must possess a valid driver's license at time of appointment and maintain thereafter as a term and condition of ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA

$47/hr

Provide advanced troubleshooting and resolution for hardware, software, and network issues on ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Provide advanced troubleshooting and resolution for hardware, software, and network issues on ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Arlington, VA

Provide advanced troubleshooting and resolution for hardware, software, and network issues on ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

Ho Chunk, Inc.

Desktop Engineer III

Fort Belvoir, VA · On-site

Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS). Essential functions include installing new ...

ActioNet

Desktop Support

Rosslyn, VA

Provide advanced troubleshooting and resolution for hardware, software, and network issues on ... Mentor and train junior technicians to enhance team capabilities and knowledge. * Ensure compliance ...

ActioNet

Desktop Technician

Rosslyn, VA

$118K/yr

HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification * ServiceNow Certified Implementation Specialist - IT Service Management * CompTIA Network+

hochunk

Desktop Engineer III

Fort Belvoir, VA · On-site

Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS). Essential functions include installing new ...

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How much do hdi desktop advanced support technician jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for hdi desktop advanced support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

How much does a Hdi Desktop Advanced Support Technician make in the US?

The average salary for a Hdi Desktop Advanced Support Technician in the US ranges from $50,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced technicians with specialized skills can earn higher wages. The role typically involves troubleshooting, remote support, and familiarity with support tools and ticketing systems.

What are some common challenges faced by HDI Desktop Advanced Support Technicians, and how can they be managed?

HDI Desktop Advanced Support Technicians often encounter complex technical issues that require deep troubleshooting skills and patience. A frequent challenge is balancing multiple high-priority tickets while ensuring timely and effective resolutions. Managing user expectations and clear communication are key, especially when dealing with escalated or unresolved problems. Building a solid knowledge base, seeking mentorship from experienced colleagues, and staying updated with the latest technology trends can help technicians navigate these challenges efficiently.

What is an HDI Desktop Advanced Support Technician?

An HDI Desktop Advanced Support Technician is a professional who provides high-level technical support for desktop computers, software, and related technology within an organization. They handle complex issues that go beyond basic troubleshooting, including hardware repairs, operating system problems, and advanced configuration tasks. These technicians often work with end users to resolve technical problems, ensure system security, and maintain optimal performance of desktop environments. They may also be involved in mentoring junior staff and implementing best practices for IT support. The HDI certification signifies expertise in customer support and technical problem-solving.

What is the difference between Hdi Desktop Advanced Support Technician vs Hdi Desktop Support Technician?

AspectHdi Desktop Advanced Support TechnicianHdi Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst
Work EnvironmentAdvanced troubleshooting, complex issues, on-site and remote supportBasic troubleshooting, routine support, primarily remote
ResponsibilitiesResolve complex hardware/software issues, assist with network problems, escalate when neededHandle common user issues, password resets, software installs

The Hdi Desktop Advanced Support Technician role involves handling more complex technical issues and requires advanced certifications, whereas the Hdi Desktop Support Technician focuses on routine support tasks. The advanced role typically supports more complex environments and escalates issues as needed, making it suitable for those with more experience or certifications.

What are the key skills and qualifications needed to thrive as an HDI Desktop Advanced Support Technician?

To thrive as an HDI Desktop Advanced Support Technician, you need expertise in troubleshooting hardware/software issues, a strong understanding of operating systems, and an HDI certification such as Desktop Support Technician (DST). Familiarity with remote support tools, ticketing systems like ServiceNow, and various desktop management software is typically required. Excellent communication, problem-solving, and customer service skills help technicians effectively address user issues and manage escalations. These abilities are essential for minimizing downtime, maintaining productivity, and ensuring high user satisfaction in technical support environments.
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Hdi Desktop Advanced Support Technician jobs near you
Infographic showing various Hdi Desktop Advanced Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

IT Service Desk Support Senior Specialist

Holland & Knight LLP

Tampa, FL • On-site

Full-time

Re-posted 3 days ago

Holland & Knight rating

8.3

Company rating: 8.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

17th of 34 rated law firms

Job description

Job Summary:
Holland & Knight LLP is a firm committed to achieving the highest standards of performance and success. They are seeking an IT Service Desk Support Senior Specialist to provide professional customer service and technical assistance, troubleshoot issues, and support the user community.
Responsibilities:
• Perform all user changes functions daily, including user onboarding and offboarding, and managing Active Directory accounts (activation, deactivation, editing).
• Process requests for remote access and mailbox access according to defined firm protocols, ensuring secure documentation of access approvals.
• Provide telephone and email support for corporate users of computer software, hardware, peripherals, and networks.
• Offer guidance to IT Service Desk Support Specialists needing assistance with incident troubleshooting.
• Grant access, change, and reset passwords.
• Learn internal business applications and provide general PC/network support (tier I & tier II) and application support to a distributed user base.
• Serve as the initial point of contact for troubleshooting PC and printer hardware/software issues.
• Identify, troubleshoot, resolve, and escalate issues related to computer hardware, software, and equipment installation/configuration.
• Accurately log all calls and activities in a ticket tracking system.
• Update or establish appropriate documentation for all work functions and responsibilities.
• Write and/or contribute to knowledge base articles.
• Must attend HDI or related training within 1 year (Desktop Advanced Support Technician or A+ Certification).
• Special projects and duties as assigned.
Qualifications:
Required:
• 4+ years’ experience performing tier I & tier II service desk support working as part of a corporate help desk/IT team.
• Basic Technical Certification (A+, networking, MCP, etc.).
• Knowledge of mobile devices, including iPhone and Android devices.
• Advanced knowledge of desktop computer hardware and software, including Microsoft Office; experience with a variety of platforms and systems including, Microsoft Windows and Apple (MAC).
• Strong customer service, can-do attitude, with good follow-through skills.
• Excellent written and verbal communication skills.
• Possess proven analytical and problem-solving skills.
• Work well with others in a team environment requiring minimal supervision.
• Ability to successfully manage multiple priorities.
• Keen interest and ability to learn new software and hardware.
• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.
Preferred:
• Must attend HDI or related training within 1 year (Desktop Advanced Support Technician or A+ Certification).
Company:
Holland & Knight is a global law firm with more than 2,200 lawyers and other professionals in 35 offices throughout the world. Founded in 1968, the company is headquartered in Tampa, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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