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L1 Technical Support Engineer Jobs (NOW HIRING)

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... L1 support is categorized as commonly occurring questions that can be answered with a canned ...

Finch

Technical Support Engineer

San Francisco, CA · On-site

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... L1 support is categorized as commonly occurring questions that can be answered with a canned ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... L1 support is categorized as commonly occurring questions that can be answered with a canned ...

Kaseya

Technical Support Engineer

Orlando, FL · On-site

The Technical Support Engineer - L1 will enhance the global support team by providing exceptional customer service and technical support to Kaseya customers, ensuring satisfaction and operational ...

FloQast

Technical Support Engineer

Los Angeles, CA · On-site

$60K - $90K/yr

As a Technical Support Engineer, you will unblock customers when they face technical obstacles ... Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME ...

FloQast

Technical Support Engineer

Los Angeles, CA · Hybrid

$60K - $90K/yr

As a Technical Support Engineer, you will unblock customers when they face technical obstacles ... Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME ...

FloQast

Technical Support Engineer

Los Angeles, CA · Hybrid

$60K - $90K/yr

As a Technical Support Engineer, you will unblock customers when they face technical obstacles ... Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME ...

Databento

This role sits squarely at L1 : you'll be the first point of contact for customer issues ... At least 2 years of experience in technical support, QA, or engineering. * Working proficiency in ...

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L1 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do l1 technical support engineer jobs pay per year?

As of Jun 16, 2026, the average yearly pay for l1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

Which is higher, L1 or L2 support?

In technical support roles, L2 support is higher than L1 support. L1 technicians handle basic issues and troubleshooting, while L2 specialists address more complex problems requiring deeper technical knowledge. Progression from L1 to L2 often involves gaining additional skills, certifications, and experience with tools like remote support software.

What does a typical day look like for an L1 Technical Support Engineer?

A typical day for an L1 Technical Support Engineer involves responding to user support tickets, diagnosing and resolving basic technical issues, and escalating complex problems to higher-level engineers when necessary. You will frequently interact with end-users via phone, email, or chat to gather information and provide step-by-step solutions. Collaboration with your team is common, especially when troubleshooting recurring issues or sharing knowledge. This fast-paced environment requires strong organizational skills to prioritize tasks and deliver timely support, contributing directly to user satisfaction and efficient IT operations.

What is an L1 Technical Support Engineer job?

An L1 Technical Support Engineer is the first point of contact for customers facing technical issues. They diagnose and troubleshoot basic hardware, software, and network problems, often following a predefined script or knowledge base. If the issue is complex, they escalate it to higher-level support teams (L2 or L3). Their role involves responding to customer queries via phone, email, or chat while ensuring timely resolution and customer satisfaction. Strong communication skills and basic technical knowledge are essential for this role.

What engineers make $500,000?

Highly experienced engineers in specialized fields such as software engineering, data science, or engineering management can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and extensive industry experience, especially in high-demand sectors like technology and finance.

What is a L1 technical support engineer?

A Level 1 (L1) Technical Support Engineer is an entry-level IT professional responsible for handling basic technical issues, troubleshooting hardware and software problems, and providing initial customer support. They often use diagnostic tools and follow predefined procedures to resolve common issues before escalating more complex problems to higher support levels.

What is L1, L2, L3, and L4 support?

L1, L2, L3, and L4 support levels refer to different tiers of technical support in IT roles like L1 Technical Support Engineer. L1 is the first point of contact, handling basic issues and troubleshooting; L2 involves more complex problem resolution; L3 provides expert-level support and often involves engineering or development teams; L4 is typically external vendor support or specialized engineering. These levels help organize support workflows and ensure efficient issue resolution based on complexity and expertise.

What are the key skills and qualifications needed to thrive in the L1 Technical Support Engineer position, and why are they important?

To thrive as an L1 Technical Support Engineer, you need basic IT knowledge, strong troubleshooting skills, and typically a degree or certification in computer science, information technology, or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is often required. Excellent communication, patience, and problem-solving abilities are valuable soft skills for this role. These qualities are vital for quickly resolving technical issues, ensuring user satisfaction, and maintaining effective workflow within support teams.

More about L1 Technical Support Engineer jobs
What cities are hiring for L1 Technical Support Engineer jobs? Cities with the most L1 Technical Support Engineer job openings:
What states have the most L1 Technical Support Engineer jobs? States with the most job openings for L1 Technical Support Engineer jobs include:
What job categories do people searching L1 Technical Support Engineer jobs look for? The top searched job categories for L1 Technical Support Engineer jobs are:
L1 Technical Support Engineer jobs near you
Infographic showing various L1 Technical Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Kaseya Careers

Orlando, FL • On-site

Other

Posted 17 days ago

Job description

Job Description 
To enhance our global support team, we are hiring a Technical Support Engineer - L1 with strong and proven customer service experience in the IT market to be based in our Orlando, FL office.  
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. 
Required Skills 
    Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V. 
    Experience with BIOS/UEFI troubleshooting and system boot diagnostics.  
    Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH. 
    Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).  
    Windows server and workstation hardware troubleshooting.  
    Windows Server Core management & Administration skills (roles and features, disk management).  
    Active Directory permissions (ACLs) & Group Policy. 
    Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts. 
    Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies 
    Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands. 
    Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). 
    Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss. 
    Excellent written and verbal communication skills. 
Preferred 
Industry-accepted certifications or equivalent work experience in one or more of the following areas: 
1.    CompTIA A+ 
2.    CompTIA Network+ 
3.    CompTIA Server+ 
4.    CompTIA Security+  
5.    Microsoft Certified Azure Administrator  
6.    Red Hat Linux  
7.    VMware VCP  
8.    AWS Certified Solutions Architect 

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