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L1 Technical Support Engineer Jobs (NOW HIRING)

Abnormal AI, Inc.

L1 Technical Support Engineer

$31.25 - $44.96/hr

... Engineering and Product teams to drive resolution. * An excellent communicator who can clearly ... support outcomes. What you will do * Serve as a trusted L1 technical advisor for enterprise ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

Volvo Car USA

Technical Support Engineer,

Ridgeville, SC · On-site

$73K - $136K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality ... L1 and L3 (Advanced level specialist) preferred This position requires occasional domestic and ...

Volvo Group

Technical Support Engineer,

Ridgeville, SC · On-site

$73K - $136K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality ... L1 and L3 (Advanced level specialist) preferred This position requires occasional domestic and ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... L1 support is categorized as commonly occurring questions that can be answered with a canned ...

Finch

Technical Support Engineer

San Francisco, CA · On-site

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... L1 support is categorized as commonly occurring questions that can be answered with a canned ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... L1 support is categorized as commonly occurring questions that can be answered with a canned ...

Kaseya

Technical Support Engineer

Orlando, FL · On-site

The Technical Support Engineer - L1 will enhance the global support team by providing exceptional customer service and technical support to Kaseya customers, ensuring satisfaction and operational ...

Databento

This role sits squarely at L1 : you'll be the first point of contact for customer issues ... At least 2 years of experience in technical support, QA, or engineering. * Working proficiency in ...

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L1 Technical Support Engineer information

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How much do l1 technical support engineer jobs pay per year?

As of Jul 9, 2026, the average yearly pay for l1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

How much does a L1 support engineer make in the US?

A Level 1 (L1) Technical Support Engineer in the US typically earns between $40,000 and $60,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced support engineers with certifications or specialized skills can earn higher salaries. The role often involves troubleshooting, customer communication, and basic technical tasks using tools like ticketing systems and remote support software.

What does a typical day look like for an L1 Technical Support Engineer?

A typical day for an L1 Technical Support Engineer involves responding to user support tickets, diagnosing and resolving basic technical issues, and escalating complex problems to higher-level engineers when necessary. You will frequently interact with end-users via phone, email, or chat to gather information and provide step-by-step solutions. Collaboration with your team is common, especially when troubleshooting recurring issues or sharing knowledge. This fast-paced environment requires strong organizational skills to prioritize tasks and deliver timely support, contributing directly to user satisfaction and efficient IT operations.

What engineer makes $500,000 a year?

While most L1 Technical Support Engineers earn significantly less, some senior or specialized engineers in high-demand fields such as software engineering, data science, or executive roles can reach or exceed $500,000 annually, often through a combination of salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and working in high-paying industries or companies.

Which is better L1 or L2 support?

L1 Technical Support Engineers handle basic customer issues and troubleshooting, while L2 support deals with more complex problems requiring deeper technical knowledge. L2 support typically requires more advanced skills, certifications, and a stronger understanding of systems, making it suitable for resolving escalated issues. Both roles are essential in a support hierarchy, with L1 providing initial assistance and L2 handling more technical challenges.

What is an L1 Technical Support Engineer job?

An L1 Technical Support Engineer is the first point of contact for customers facing technical issues. They diagnose and troubleshoot basic hardware, software, and network problems, often following a predefined script or knowledge base. If the issue is complex, they escalate it to higher-level support teams (L2 or L3). Their role involves responding to customer queries via phone, email, or chat while ensuring timely resolution and customer satisfaction. Strong communication skills and basic technical knowledge are essential for this role.

What is the role of L1 technical support engineer?

An L1 Technical Support Engineer provides initial assistance to users by troubleshooting common hardware and software issues, resolving basic technical problems, and escalating more complex cases to higher support levels. They typically use diagnostic tools, follow predefined procedures, and have good communication skills to ensure quick resolution and customer satisfaction.

What are the key skills and qualifications needed to thrive in the L1 Technical Support Engineer position, and why are they important?

To thrive as an L1 Technical Support Engineer, you need basic IT knowledge, strong troubleshooting skills, and typically a degree or certification in computer science, information technology, or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is often required. Excellent communication, patience, and problem-solving abilities are valuable soft skills for this role. These qualities are vital for quickly resolving technical issues, ensuring user satisfaction, and maintaining effective workflow within support teams.

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L1 Technical Support Engineer jobs near you

L1 Technical Support Engineer

Abnormal AI, Inc.

Remote

$31.25 - $44.96/hr

Full-time

Re-posted 11 days ago

Job description

About the Role
You're an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.
You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion-committed to delivering exceptional support and building customer trust at every step.
Who you are
  • A technically curious and customer-focused support professional with 4+ years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms.
  • Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom.
  • Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution.
  • An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences.
  • Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively.
  • Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences.
  • Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes.
What you will do
  • Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
  • Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
  • Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
  • Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
  • Support onboarding and customer engagement efforts alongside Customer Success Managers.
  • Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection.
  • Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience.
Must Haves
  • 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
  • Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
  • Experience troubleshooting APIs, integrations, and enterprise platform configurations.
  • Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.
  • Strong written and verbal communication skills.
  • Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.
  • Customer-first mindset with a strong focus on problem-solving and operational excellence.
  • Experience using AI tools or AI-powered support platforms is highly preferred.

#LI-EM3
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Base salary range:
$31.25-$44.96 USD
AI and our hiring process
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

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