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L1 Technical Support Engineer Jobs (NOW HIRING)

Abnormal

L1 Technical Support Engineer

... Engineering and Product teams to drive resolution. * An excellent communicator who can clearly ... support outcomes. What you will do * Serve as a trusted L1 technical advisor for enterprise ...

Abnormal AI, Inc.

L1 Technical Support Engineer

$25.77 - $37.02/hr

... Engineering and Product teams to drive resolution. * An excellent communicator who can clearly ... support outcomes. What you will do * Serve as a trusted L1 technical advisor for enterprise ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... L1 support is categorized as commonly occurring questions that can be answered with a canned ...

Databento

This role sits squarely at L1 : you'll be the first point of contact for customer issues ... At least 2 years of experience in technical support, QA, or engineering. * Working proficiency in ...

Cyolo

Technical Support Engineer

As our Technical Support Engineer, you will work directly with customers to troubleshoot and resolve advanced technical issues across diverse environments. You will act as a trusted technical expert ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

New

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Stefanini

Technical Support Engineer

Greensboro, NC · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 / Email: Work LocationReport-to ...

Stefanini

Technical Support Engineer

Hagerstown, MD · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.

Stefanini

Technical Support Engineer

Hagerstown, MD · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 / Email: Work LocationReport-to ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

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How much do l1 technical support engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for l1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is an L1 Technical Support Engineer?

An L1 Technical Support Engineer is the first point of contact for customers facing technical issues. They diagnose and troubleshoot basic hardware, software, and network problems, often following a predefined script or knowledge base. If the issue is complex, they escalate it to higher-level support teams (L2 or L3). Their role involves responding to customer queries via phone, email, or chat while ensuring timely resolution and customer satisfaction. Strong communication skills and basic technical knowledge are essential for this role.

What does an L1 Technical Support Engineer do?

A typical day for an L1 Technical Support Engineer involves responding to user support tickets, diagnosing and resolving basic technical issues, and escalating complex problems to higher-level engineers when necessary. You will frequently interact with end-users via phone, email, or chat to gather information and provide step-by-step solutions. Collaboration with your team is common, especially when troubleshooting recurring issues or sharing knowledge. This fast-paced environment requires strong organizational skills to prioritize tasks and deliver timely support, contributing directly to user satisfaction and efficient IT operations.

What are the key skills and qualifications needed to thrive as an L1 Technical Support Engineer?

To thrive as an L1 Technical Support Engineer, you need basic IT knowledge, strong troubleshooting skills, and typically a degree or certification in computer science, information technology, or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is often required. Excellent communication, patience, and problem-solving abilities are valuable soft skills for this role. These qualities are vital for quickly resolving technical issues, ensuring user satisfaction, and maintaining effective workflow within support teams.

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L1 Technical Support Engineer jobs near you
Infographic showing various L1 Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $79,032 per year, or $38 per hour.

L1 Technical Support Engineer

Abnormal

Remote

Full-time

Posted 23 days ago

Job description

About the Role

You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 2 years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion-committed to delivering exceptional support and building customer trust at every step.

Who you are
  • A technically curious and customer-focused support professional with 2 years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms.
  • Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom.
  • Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution.
  • An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences.
  • Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively.
  • Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences.
  • Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes.
What you will do
  • Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
  • Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
  • Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
  • Partner closely with Engineering teams to drive high-quality resolutions and maintain thorough post-mortem documentation.
  • Support onboarding and customer engagement efforts alongside Customer Success Managers.
  • Create and maintain internal and external knowledge base documentation to improve customer self-service and case deflection.
  • Identify recurring support trends and customer pain points, and provide feedback that helps improve product functionality and user experience
Must Haves
  • 2 years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments.
  • Strong understanding of email security concepts and modern cloud/SaaS ecosystems.
  • Experience troubleshooting APIs, integrations, and enterprise platform configurations.
  • Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration.
  • Strong written and verbal communication skills.
  • Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools.
  • Customer-first mindset with a strong focus on problem-solving and operational excellence.
  • Experience using AI tools or AI-powered support platforms is highly preferred

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