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L1 Technical Support Engineer Jobs (NOW HIRING)

OPSWAT

L2 Technical Support Engineer

San Francisco, CA

$110K - $120K/yr

Mentor L1 support and contributes to support process improvement. * Get involved in professional ... Familiarity with computer programing. * Technical familiarity with Mac OS. * Cybersecurity domain ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

Verkada

Technical Support Engineer

New York, NY · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

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L1 Technical Support Engineer information

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How much do l1 technical support engineer jobs pay per year?

As of Jul 9, 2026, the average yearly pay for l1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

How much does a L1 support engineer make in the US?

A Level 1 (L1) Technical Support Engineer in the US typically earns between $40,000 and $60,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced support engineers with certifications or specialized skills can earn higher salaries. The role often involves troubleshooting, customer communication, and basic technical tasks using tools like ticketing systems and remote support software.

What does a typical day look like for an L1 Technical Support Engineer?

A typical day for an L1 Technical Support Engineer involves responding to user support tickets, diagnosing and resolving basic technical issues, and escalating complex problems to higher-level engineers when necessary. You will frequently interact with end-users via phone, email, or chat to gather information and provide step-by-step solutions. Collaboration with your team is common, especially when troubleshooting recurring issues or sharing knowledge. This fast-paced environment requires strong organizational skills to prioritize tasks and deliver timely support, contributing directly to user satisfaction and efficient IT operations.

What engineer makes $500,000 a year?

While most L1 Technical Support Engineers earn significantly less, some senior or specialized engineers in high-demand fields such as software engineering, data science, or executive roles can reach or exceed $500,000 annually, often through a combination of salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and working in high-paying industries or companies.

Which is better L1 or L2 support?

L1 Technical Support Engineers handle basic customer issues and troubleshooting, while L2 support deals with more complex problems requiring deeper technical knowledge. L2 support typically requires more advanced skills, certifications, and a stronger understanding of systems, making it suitable for resolving escalated issues. Both roles are essential in a support hierarchy, with L1 providing initial assistance and L2 handling more technical challenges.

What is an L1 Technical Support Engineer job?

An L1 Technical Support Engineer is the first point of contact for customers facing technical issues. They diagnose and troubleshoot basic hardware, software, and network problems, often following a predefined script or knowledge base. If the issue is complex, they escalate it to higher-level support teams (L2 or L3). Their role involves responding to customer queries via phone, email, or chat while ensuring timely resolution and customer satisfaction. Strong communication skills and basic technical knowledge are essential for this role.

What is the role of L1 technical support engineer?

An L1 Technical Support Engineer provides initial assistance to users by troubleshooting common hardware and software issues, resolving basic technical problems, and escalating more complex cases to higher support levels. They typically use diagnostic tools, follow predefined procedures, and have good communication skills to ensure quick resolution and customer satisfaction.

What are the key skills and qualifications needed to thrive in the L1 Technical Support Engineer position, and why are they important?

To thrive as an L1 Technical Support Engineer, you need basic IT knowledge, strong troubleshooting skills, and typically a degree or certification in computer science, information technology, or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is often required. Excellent communication, patience, and problem-solving abilities are valuable soft skills for this role. These qualities are vital for quickly resolving technical issues, ensuring user satisfaction, and maintaining effective workflow within support teams.

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L1 Technical Support Engineer jobs near you
L2 Technical Support Engineer

L2 Technical Support Engineer

OPSWAT

San Francisco, CA

$110K - $120K/yr

Other

Re-posted 3 hours ago

Job description

The Position: 

OPSWAT is now searching for Tier 2 Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalated issues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and "doing what it takes," to contribute to OPSWAT's quick growth.
Responsibilities:

  • Handle complex technical issues and escalated ones from tier 1 support via phone, case system, and chat.
  • Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
  • Conduct remote sessions with customers.
  • Reproduce customer issues in lab environments and validate solutions and bug fixes.
  • Evaluate the complexity of issues and escalate to tier 3 support.
  • Collaborate with Tier 1 and Tier 3 support well.
  • Work closely with technically oriented customers (typical customers are engineers and IT personnel).
  • Provide status updates to customers, adhering to SLA and commitments.
  • Maintain clear and professional communication to ensure positive customer experience and CSAT
  • Contribute to the KBs creation and updates for customer's self-service.
  • Mentor L1 support and contributes to support process improvement.
  • Get involved in professional delivery services.
  • Get involved in other side projects and operations per request.
Minimum requirements:
  • A good foundation of basic networking concepts.
  • Basic knowledge of Linux, with an interest in expanding the knowledge.
  • Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
  • Troubleshooting SCADA communications issues
  • Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).
  • Strong spoken and written English.
  • Excellent communication and interpersonal skills.
  • A proven customer-oriented attitude.
  • Strong team collaboration abilities and organizational skills.
  • At least 2-4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.

 Nice to have

  • Bachelor's degree in computer science (CS), or technical discipline, or equivalent experience.
  • Experience working with offshore teams. 
  • Familiarity with computer programing.
  • Technical familiarity with Mac OS.
  • Cybersecurity domain experience, including file security, device security, network security, etc.
  • Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
  • Certifications/Training: Relevant SCADA or PLC OEM certifications.
  • Experience in Control System Design, PLC Programming, & SCADA Development
  • Experience in Cloud Based Services (e.g. AWS, GCP).
  • Experience working on Linux based infrastructure.
  • Experience working with scripting languages such as bash script, PowerShell, and Python.
  • Configuration and management of databases such as MySQL, Mongo.

We have a market-based pay structure which varies by location. The base pay for this position is dependent on location as outlined below, as well as the knowledge, skills, and experience of the candidate. In addition to base pay, this role is eligible for bonus and benefits, and eligible for equity.

Base Pay Range: San Francisco Bay Area - $110,000 - $120,000.

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