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L1 Technical Support Engineer Jobs (NOW HIRING)

pepperlfuchs

Technical Support Engineer

Katy, TX · Hybrid

Pepperl + Fuchs: Technical Support Engineer Location : Katy, Texas Type: Full Time Schedule: 8am - 5pm Hybrid Schedule (3 day in Office and 2 days remote) Salary Range : Competitive Benefits

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Vivotek USA Inc

Technical Support Engineer

San Jose, CA · On-site

$60K - $70K/yr

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Vivotek USA Inc

Technical Support Engineer

San Jose, CA · On-site

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Securiti.ai

Technical Support Engineer

Concord, NC · On-site

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Qualys

Technical Support Engineer

Raleigh, NC

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

OPSWAT

L2 Technical Support Engineer

San Francisco, CA · On-site

Mentor L1 support and contributes to support process improvement. * Get involved in professional ... Familiarity with computer programing. * Technical familiarity with Mac OS. * Cybersecurity domain ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

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L1 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do l1 technical support engineer jobs pay per year?

As of Jun 16, 2026, the average yearly pay for l1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

Which is higher, L1 or L2 support?

In technical support roles, L2 support is higher than L1 support. L1 technicians handle basic issues and troubleshooting, while L2 specialists address more complex problems requiring deeper technical knowledge. Progression from L1 to L2 often involves gaining additional skills, certifications, and experience with tools like remote support software.

What does a typical day look like for an L1 Technical Support Engineer?

A typical day for an L1 Technical Support Engineer involves responding to user support tickets, diagnosing and resolving basic technical issues, and escalating complex problems to higher-level engineers when necessary. You will frequently interact with end-users via phone, email, or chat to gather information and provide step-by-step solutions. Collaboration with your team is common, especially when troubleshooting recurring issues or sharing knowledge. This fast-paced environment requires strong organizational skills to prioritize tasks and deliver timely support, contributing directly to user satisfaction and efficient IT operations.

What is an L1 Technical Support Engineer job?

An L1 Technical Support Engineer is the first point of contact for customers facing technical issues. They diagnose and troubleshoot basic hardware, software, and network problems, often following a predefined script or knowledge base. If the issue is complex, they escalate it to higher-level support teams (L2 or L3). Their role involves responding to customer queries via phone, email, or chat while ensuring timely resolution and customer satisfaction. Strong communication skills and basic technical knowledge are essential for this role.

What engineers make $500,000?

Highly experienced engineers in specialized fields such as software engineering, data science, or engineering management can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and extensive industry experience, especially in high-demand sectors like technology and finance.

What is a L1 technical support engineer?

A Level 1 (L1) Technical Support Engineer is an entry-level IT professional responsible for handling basic technical issues, troubleshooting hardware and software problems, and providing initial customer support. They often use diagnostic tools and follow predefined procedures to resolve common issues before escalating more complex problems to higher support levels.

What is L1, L2, L3, and L4 support?

L1, L2, L3, and L4 support levels refer to different tiers of technical support in IT roles like L1 Technical Support Engineer. L1 is the first point of contact, handling basic issues and troubleshooting; L2 involves more complex problem resolution; L3 provides expert-level support and often involves engineering or development teams; L4 is typically external vendor support or specialized engineering. These levels help organize support workflows and ensure efficient issue resolution based on complexity and expertise.

What are the key skills and qualifications needed to thrive in the L1 Technical Support Engineer position, and why are they important?

To thrive as an L1 Technical Support Engineer, you need basic IT knowledge, strong troubleshooting skills, and typically a degree or certification in computer science, information technology, or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is often required. Excellent communication, patience, and problem-solving abilities are valuable soft skills for this role. These qualities are vital for quickly resolving technical issues, ensuring user satisfaction, and maintaining effective workflow within support teams.

More about L1 Technical Support Engineer jobs
What cities are hiring for L1 Technical Support Engineer jobs? Cities with the most L1 Technical Support Engineer job openings:
What states have the most L1 Technical Support Engineer jobs? States with the most job openings for L1 Technical Support Engineer jobs include:
What job categories do people searching L1 Technical Support Engineer jobs look for? The top searched job categories for L1 Technical Support Engineer jobs are:
L1 Technical Support Engineer jobs near you
Infographic showing various L1 Technical Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

pepperlfuchs

Katy, TX • Hybrid

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Pepperl + Fuchs: Technical Support Engineer

Location: Katy, Texas

Type: Full Time

Schedule:  8am – 5pm Hybrid Schedule (3 day in Office and 2 days remote)

Salary Range: Competitive

Benefits: Medical, Dental, Vision, 401k, Voluntary life Insurance, Employer paid basic life insurance, short-term disability, long-term disability, and PTO  

Technical Support Engineer
Are you a curious problem-solver who enjoys understanding the “why” and working with Industrial sensors and explosion protection equipment? We’re looking for a self-motivated individual to join our Technical Support team, helping customers troubleshoot issues and find effective technical solutions.

Key Responsibilities

  • Work with outside sales to solve new sensor and systems applications
  • Help customers troubleshoot already installed industrial technologies
  • Learn new and innovative technologies to expand your knowledge base
  • Incorporate new technologies into industrial controls from Allen Bradley, Siemens and Beckoff as well as others
  • Maintain clear communication with customers, vendors, and internal stakeholders
  • Contribute to special projects and additional responsibilities as assigned
  • Get the freedom to explore other programming languages and technologies to support our existing portfolio including, AI, Python and C++

Qualifications

  • Bachelor’s degree in Engineering, Technology, or Science.
  • 5 years of industrial sensor or explosion protection technical support also accepted.

#technicalsupport #applicationengineer #techsupport #level1support #automationspecialist

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