Technical Support Engineer
Dallas, TX · On-site
Technical Support Engineer Start Date ASAP Technical Support Engineer Assignment Length 6 months Additional Information All your information will be kept confidential according to EEO guidelines.
Dallas, TX · On-site
Technical Support Engineer Start Date ASAP Technical Support Engineer Assignment Length 6 months Additional Information All your information will be kept confidential according to EEO guidelines.
Dallas, TX · On-site
Technical Support Engineer Start Date ASAP Technical Support Engineer Assignment Length 6 months Additional Information All your information will be kept confidential according to EEO guidelines.
Austin, TX · Remote
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...
Quick apply
Austin, TX · Remote
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...
Austin, TX · Hybrid
$60K - $90K/yr
Medical
Dental
Vision
Life
PTO
As a Technical Support Engineer(Integrations), you will unblock customers facing technical ... Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME ...
Austin, TX · Hybrid
$60K - $90K/yr
Medical
Dental
Vision
Life
PTO
As a Technical Support Engineer(Integrations), you will unblock customers facing technical ... Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME ...
Austin, TX · Hybrid
$60K - $90K/yr
Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME ... Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g ...
Quick apply
Austin, TX · Hybrid
$60K - $90K/yr
Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME ... Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g ...
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Title: Technical Support Engineer Location: College Station, TX Duration: 12+ months Contract seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server ...
Title: Technical Support Engineer Location: College Station, TX Duration: 12+ months Contract seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server ...
Medical
Dental
Vision
Life
Retirement
The Signature Support Engineer (Technical) is a customer-focused expert and is responsible for Salesforce.com's Signature Support handling and execution of Severity 1 and 2 cases, as well as ...
Medical
Dental
Vision
Life
Retirement
The Signature Support Engineer (Technical) is a customer-focused expert and is responsible for Salesforce.com's Signature Support handling and execution of Severity 1 and 2 cases, as well as ...
Plano, TX · On-site
Provide technical sales support through telephone and email related business * Create engineering product submittals for field personnel to facilitate the sale of key products * Meet assigned ...
Plano, TX · On-site
Provide technical sales support through telephone and email related business * Create engineering product submittals for field personnel to facilitate the sale of key products * Meet assigned ...
Plano, TX · Hybrid
$41 - $67/hr
Medical
Dental
Vision
Retirement
PTO
We're currently looking for a Technical Support Engineer to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex ...
Plano, TX · Hybrid
$41 - $67/hr
Medical
Dental
Vision
Retirement
PTO
We're currently looking for a Technical Support Engineer to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex ...
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Houston, TX · On-site +1
$56K - $115K/yr
Medical
Dental
Vision
Retirement
PTO
Job Title: Tech Support Engineer II Location: Houston, TX and Scottsdale, AZ Employment Type ... As a member of the Technical Support Team, our mission is to serve our customers with best-in-class ...
New
Houston, TX · On-site +1
$56K - $115K/yr
Medical
Dental
Vision
Retirement
PTO
Job Title: Tech Support Engineer II Location: Houston, TX and Scottsdale, AZ Employment Type ... As a member of the Technical Support Team, our mission is to serve our customers with best-in-class ...
New
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Coppell, TX · On-site
$105K - $173K/yr
Medical
Dental
Life
Retirement
PTO
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... We are looking for highly motivated, responsible, high caliber engineers who like to know how ...
Coppell, TX · On-site
$105K - $173K/yr
Medical
Dental
Life
Retirement
PTO
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... We are looking for highly motivated, responsible, high caliber engineers who like to know how ...
Coppell, TX · On-site
Medical
Dental
Life
Retirement
PTO
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... We are looking for highly motivated, responsible, high caliber engineers who like to know how ...
Coppell, TX · On-site
Medical
Dental
Life
Retirement
PTO
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... We are looking for highly motivated, responsible, high caliber engineers who like to know how ...
Austin, TX · On-site
$70K - $80K/yr
Medical
Dental
Vision
PTO
Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical partner for our customers - owning issues end-to-end, digging into data to find root causes, and ...
Austin, TX · On-site
$70K - $80K/yr
Medical
Dental
Vision
PTO
Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical partner for our customers - owning issues end-to-end, digging into data to find root causes, and ...
$94K - $174K/yr
Medical
Dental
Vision
Retirement
PTO
As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone ...
$94K - $174K/yr
Medical
Dental
Vision
Retirement
PTO
As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone ...
Austin, TX · On-site
$62K - $115K/yr
Medical
Dental
Vision
Retirement
PTO
As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone ...
Austin, TX · On-site
$62K - $115K/yr
Medical
Dental
Vision
Retirement
PTO
As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone ...
Houston, TX · On-site +1
Team Mission & Growth Opportunities The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success.
Houston, TX · On-site +1
Team Mission & Growth Opportunities The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success.
Dallas, TX · On-site
Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...
Dallas, TX · On-site
Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...
Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...
Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...
An L1 Technical Support Engineer is the first point of contact for customers facing technical issues. They diagnose and troubleshoot basic hardware, software, and network problems, often following a predefined script or knowledge base. If the issue is complex, they escalate it to higher-level support teams (L2 or L3). Their role involves responding to customer queries via phone, email, or chat while ensuring timely resolution and customer satisfaction. Strong communication skills and basic technical knowledge are essential for this role.
A typical day for an L1 Technical Support Engineer involves responding to user support tickets, diagnosing and resolving basic technical issues, and escalating complex problems to higher-level engineers when necessary. You will frequently interact with end-users via phone, email, or chat to gather information and provide step-by-step solutions. Collaboration with your team is common, especially when troubleshooting recurring issues or sharing knowledge. This fast-paced environment requires strong organizational skills to prioritize tasks and deliver timely support, contributing directly to user satisfaction and efficient IT operations.
To thrive as an L1 Technical Support Engineer, you need basic IT knowledge, strong troubleshooting skills, and typically a degree or certification in computer science, information technology, or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is often required. Excellent communication, patience, and problem-solving abilities are valuable soft skills for this role. These qualities are vital for quickly resolving technical issues, ensuring user satisfaction, and maintaining effective workflow within support teams.
For L1 Technical Support Engineer jobs in Texas, the most frequently searched job titles are:
The top searched job categories for L1 Technical Support Engineer jobs in Texas are:

Contractor
Re-posted 18 days ago
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)
Technical Support Engineer
On behalf of our client, Procom Services is searching for a Technical Support Engineer for a contract opportunity in Plano, TX.
Technical Support Engineer Job Details
Provide both reactive and proactive assistance to all external customers
Troubleshoot and resolution of open incidents
Troubleshoot/qualify incidents before escalating into Tier-II
Liaise with Tier-II, to facilitate feedback
Record and document all issues related to the customers
The creation of documented solutions for both internal and external support web-pages
Technical Support Engineer Mandatory Skills
Familiarity with cooperate network infrastructures
Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)
A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.
Basic Administration/Maintenance of Microsoft SQL Server.
Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
At least two years of full time experience in customer care/customer support.
Advanced writing and verbal communication skills
Ability to multi-task and prioritize job requirements
Strong personal organization skills
Bachelors degree preferred, but not required.
Technical Support Engineer Start Date
ASAP
Technical Support Engineer Assignment Length
6 months
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.