Technical Support Engineer Start Date ASAP Technical Support Engineer Assignment Length 6 months Additional Information All your information will be kept confidential according to EEO guidelines.
Technical Support Engineer Start Date ASAP Technical Support Engineer Assignment Length 6 months Additional Information All your information will be kept confidential according to EEO guidelines.
Technical Support Engineer
Austin, TX · Remote
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...
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Technical Support Engineer
Austin, TX · Remote
Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...
Technical Support Engineer
Austin, TX · On-site
An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...
Technical Support Engineer
Austin, TX · On-site
An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...
Technical Support Engineer
Italy, TX · On-site
As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...
Technical Support Engineer
Italy, TX · On-site
As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...
Technical Support Engineer (Integrations)
Austin, TX · Hybrid
$60K - $90K/yr
As a Technical Support Engineer(Integrations), you will unblock customers facing technical ... Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME ...
Technical Support Engineer (Integrations)
Austin, TX · Hybrid
$60K - $90K/yr
As a Technical Support Engineer(Integrations), you will unblock customers facing technical ... Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME ...
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Technical Support Engineer
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
Technical Support Engineer
Richardson, TX · On-site
Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...
The Signature Support Engineer (Technical) is a customer-focused expert and is responsible for Salesforce.com's Signature Support handling and execution of Severity 1 and 2 cases, as well as ...
The Signature Support Engineer (Technical) is a customer-focused expert and is responsible for Salesforce.com's Signature Support handling and execution of Severity 1 and 2 cases, as well as ...
Technical Support Engineer
Plano, TX · On-site
Provide technical sales support through telephone and email related business * Create engineering product submittals for field personnel to facilitate the sale of key products * Meet assigned ...
Technical Support Engineer
Plano, TX · On-site
Provide technical sales support through telephone and email related business * Create engineering product submittals for field personnel to facilitate the sale of key products * Meet assigned ...
Technical Support Engineer
Coppell, TX · On-site
$105K - $173K/yr
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... We are looking for highly motivated, responsible, high caliber engineers who like to know how ...
Technical Support Engineer
Coppell, TX · On-site
$105K - $173K/yr
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... We are looking for highly motivated, responsible, high caliber engineers who like to know how ...
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... We are looking for highly motivated, responsible, high caliber engineers who like to know how ...
... Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to ... We are looking for highly motivated, responsible, high caliber engineers who like to know how ...
Technical Support Engineer
Houston, TX · On-site +1
Team Mission & Growth Opportunities The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success.
Technical Support Engineer
Houston, TX · On-site +1
Team Mission & Growth Opportunities The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success.
Technical Support Engineer
Austin, TX · On-site
$70K - $80K/yr
Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical partner for our customers - owning issues end-to-end, digging into data to find root causes, and ...
Technical Support Engineer
Austin, TX · On-site
$70K - $80K/yr
Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical partner for our customers - owning issues end-to-end, digging into data to find root causes, and ...
Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...
Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...
Technical Support Engineer
Dallas, TX · On-site
Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...
Technical Support Engineer
Dallas, TX · On-site
Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...
Technical Support Engineer
Dallas, TX · On-site
Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...
Technical Support Engineer
Dallas, TX · On-site
Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...
Technical Support Engineer
Plano, TX · On-site
The Technical Support Engineer is the primary level of support, possessing advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on those ...
Technical Support Engineer
Plano, TX · On-site
The Technical Support Engineer is the primary level of support, possessing advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on those ...
Sr. Technical Support Engineer
Irving, TX · Hybrid
The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...
Sr. Technical Support Engineer
Irving, TX · Hybrid
The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...
Sr. Technical Support Engineer
Irving, TX · On-site
The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...
Sr. Technical Support Engineer
Irving, TX · On-site
The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...
Tier II Technical Support Engineer Mandatory Skills -Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. -Ability to maintain ...
Tier II Technical Support Engineer Mandatory Skills -Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. -Ability to maintain ...
L1 Technical Support Engineer information
What does an L1 Technical Support Engineer do?
A typical day for an L1 Technical Support Engineer involves responding to user support tickets, diagnosing and resolving basic technical issues, and escalating complex problems to higher-level engineers when necessary. You will frequently interact with end-users via phone, email, or chat to gather information and provide step-by-step solutions. Collaboration with your team is common, especially when troubleshooting recurring issues or sharing knowledge. This fast-paced environment requires strong organizational skills to prioritize tasks and deliver timely support, contributing directly to user satisfaction and efficient IT operations.
What is an L1 Technical Support Engineer?
An L1 Technical Support Engineer is the first point of contact for customers facing technical issues. They diagnose and troubleshoot basic hardware, software, and network problems, often following a predefined script or knowledge base. If the issue is complex, they escalate it to higher-level support teams (L2 or L3). Their role involves responding to customer queries via phone, email, or chat while ensuring timely resolution and customer satisfaction. Strong communication skills and basic technical knowledge are essential for this role.
What are the key skills and qualifications needed to thrive as an L1 Technical Support Engineer?
To thrive as an L1 Technical Support Engineer, you need basic IT knowledge, strong troubleshooting skills, and typically a degree or certification in computer science, information technology, or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is often required. Excellent communication, patience, and problem-solving abilities are valuable soft skills for this role. These qualities are vital for quickly resolving technical issues, ensuring user satisfaction, and maintaining effective workflow within support teams.
What are popular job titles related to L1 Technical Support Engineer jobs in Texas? For L1 Technical Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching L1 Technical Support Engineer jobs in Texas look for? The top searched job categories for L1 Technical Support Engineer jobs in Texas are:
Job description
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)
Job Description
Technical Support Engineer
On behalf of our client, Procom Services is searching for a Technical Support Engineer for a contract opportunity in Plano, TX.
Technical Support Engineer Job Details
Provide both reactive and proactive assistance to all external customersÂ
Troubleshoot and resolution of open incidentsÂ
Troubleshoot/qualify incidents before escalating into Tier-IIÂ
Liaise with Tier-II, to facilitate feedbackÂ
Record and document all issues related to the customersÂ
The creation of documented solutions for both internal and external support web-pagesÂ
Technical Support Engineer Mandatory Skills
Familiarity with cooperate network infrastructuresÂ
Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)Â
A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.Â
Basic Administration/Maintenance of Microsoft SQL Server.Â
Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)Â
At least two years of full time experience in customer care/customer support.Â
Advanced writing and verbal communication skillsÂ
Ability to multi-task and prioritize job requirementsÂ
Strong personal organization skillsÂ
Bachelors degree preferred, but not required.Â
Technical Support Engineer Start Date
ASAP
Technical Support Engineer Assignment Length
6 months
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.Â