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L1 Technical Support Engineer Jobs in Texas (NOW HIRING)

Gotransverse

Technical Support Engineer

Austin, TX · On-site

$70K - $80K/yr

Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical partner for our customers - owning issues end-to-end, digging into data to find root causes, and ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

Trend Micro

Sr. Technical Support Engineer

Irving, TX · Hybrid

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

Collabera

Technical Support Engineer

Richardson, TX

The Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers. Responsibilities in this capacity include: Troubleshooting system, software ...

NiCE

Senior Technical Support Engineer

Richardson, TX · On-site

The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools. Responsibilities ...

Luminance

Technical Support Engineer

Dallas, TX · On-site

$75K/yr

... support process * Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist ...

Luminance

Technical Support Engineer

Dallas, TX · On-site

$75K/yr

... support process * Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Flywire

Technical Support Engineer II

Austin, TX · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

Flywire

Technical Support Engineer II

Austin, TX · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

ShipperHQ

Sr. Technical Support Engineer

Austin, TX · On-site

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

ShipperHQ

Sr. Technical Support Engineer

Austin, TX · On-site

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

QSIC

Technical Support

Dallas, TX · On-site

Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are the tier that catches what L1 cannot resolve and ...

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L1 Technical Support Engineer information

What is an L1 Technical Support Engineer?

An L1 Technical Support Engineer is the first point of contact for customers facing technical issues. They diagnose and troubleshoot basic hardware, software, and network problems, often following a predefined script or knowledge base. If the issue is complex, they escalate it to higher-level support teams (L2 or L3). Their role involves responding to customer queries via phone, email, or chat while ensuring timely resolution and customer satisfaction. Strong communication skills and basic technical knowledge are essential for this role.

What does an L1 Technical Support Engineer do?

A typical day for an L1 Technical Support Engineer involves responding to user support tickets, diagnosing and resolving basic technical issues, and escalating complex problems to higher-level engineers when necessary. You will frequently interact with end-users via phone, email, or chat to gather information and provide step-by-step solutions. Collaboration with your team is common, especially when troubleshooting recurring issues or sharing knowledge. This fast-paced environment requires strong organizational skills to prioritize tasks and deliver timely support, contributing directly to user satisfaction and efficient IT operations.

What are the key skills and qualifications needed to thrive as an L1 Technical Support Engineer?

To thrive as an L1 Technical Support Engineer, you need basic IT knowledge, strong troubleshooting skills, and typically a degree or certification in computer science, information technology, or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is often required. Excellent communication, patience, and problem-solving abilities are valuable soft skills for this role. These qualities are vital for quickly resolving technical issues, ensuring user satisfaction, and maintaining effective workflow within support teams.

What are popular job titles related to L1 Technical Support Engineer jobs in Texas?

For L1 Technical Support Engineer jobs in Texas, the most frequently searched job titles are:

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The top searched job categories for L1 Technical Support Engineer jobs in Texas are:

L1 Technical Support Engineer jobs near you
Infographic showing various L1 Technical Support Engineer job openings in Texas as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% In-person job distribution.

Technical Support Engineer

Gotransverse

Austin, TX • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 21 days ago

Job description

About Gotransverse LLC
Gotransverse has been named a winner on Built In Austin's 2026 Best Places to Work list. Check us out among Austin's Best Places to Work, Best Midsize Companies, and Best Paying Companies.
Gotransverse is more than just a company-we're a team driven by innovation, creativity, and a shared passion for delivering world-class billing and revenue solutions. Our culture thrives on collaboration, diverse perspectives, and a relentless focus on pushing boundaries to achieve excellence.
Our headquarters is located in the heart of Austin, TX-one of the most dynamic and vibrant cities in the U.S. Known for its booming tech scene, Austin offers an exciting mix of top-tier technology companies, live music, festivals like SXSW and ACL, and unique local experiences.
We're not just looking for talent-we're seeking thinkers, problem-solvers, and individuals who bring fresh ideas to the table. At Gotransverse, we value people who aren't afraid to challenge the status quo and who thrive in a fast-paced, dynamic environment. We believe in balancing hard work with a great sense of humor and camaraderie because life's too short not to enjoy the work you do and the people you do it with.
Why Work With Us?
We believe in supporting our employees with a rewarding work environment and meaningful benefits. Here are just a few ways we invest in your growth, well-being, and success:
  • Professional Development - Grow your skills through workshops, training programs, and opportunities for advancement.
  • Health & Wellness - Comprehensive health benefits to support your physical and mental well-bing.
  • Work-Life Balance - Flexible work hours and remote work options to help you balance your career and personal life.
  • GT's Hybrid Work Model - Gotransverse is excited to offer a hybrid model to their employees with the expectation of workin in our Downtown Austin office 2-3 days a week, depending on the role. This flexible hybrid approach gives team members the best of both worlds: focus time along with in-person collaboration that fosters trust and unlocks creativity.

Role Overview
As a Technical Support Engineer based in Austin, you will be a trusted technical partner for our customers - owning issues end-to-end, digging into data to find root causes, and communicating clearly with both technical and non-technical audiences. You will work closely with Engineering, Operations, Product, and Customer Success to resolve complex problems and shape product improvements. This role is ideal for someone who is curious, analytical, and energized by turning messy data and ambiguous customer issues into clear answers.
Key Responsibilities
  • Serve as the primary technical contact for customers - own cases from first response through resolution.
  • Investigate and troubleshoot product issues across web, API, and database layers; reproduce, isolate, and document root cause.
  • Run SQL queries and analyze logs, usage data, and error patterns to diagnose problems and surface trends.
  • Communicate clearly and empathetically with customers - setting expectations and keeping stakeholders informed.
  • Partner with Engineering and Product to escalate complex issues, file actionable bug reports, and advocate for customer needs.
  • Maintain accurate, well-organized records in the ticketing system; track recurring issues and contribute to backlog prioritization.
  • Build and update knowledge base articles, FAQs, runbooks, and internal documentation to scale support quality.
  • Identify automation and process improvements that reduce response time and improve customer outcomes.

Required Qualifications
  • Strong data analysis skills - confident writing intermediate-to-advanced SQL (joins, aggregations) to investigate issues and answer customer questions.
  • Comfort working with spreadsheets (Excel, Google Sheets or similar) to slice data and spot patterns.
  • Excellent written and verbal communication skills - able to translate technical detail for non-technical customers and stakeholders.
  • Proven track record managing customer communication across multiple channels (tickets, email, live chat, calls).
  • Strong problem-solving instincts: methodical, curious, and persistent when chasing root cause.
  • Experience with ticketing/support platforms such as Zendesk, Jira Service Management.
  • Familiarity with common operating systems (Windows, macOS, Linux) and the command line.
  • Ability to work independently, prioritize a queue, and manage multiple cases without losing the thread.
  • Based in Austin, TX, or able to work on-site / hybrid from our Austin office.

Preferred Qualifications (Nice to Have)
  • 2+ years in a technical support, support engineering, or similar customer-facing technical role at a software or SaaS company.
  • Experience supporting B2B SaaS products with technical or developer-facing customers.
  • Working knowledge of REST APIs, webhooks, and reading/debugging API requests and responses.
  • Experience with log analysis and monitoring tools (LM, Sumo).
  • Exposure to cloud platforms (AWS, GCP, or Azure) and basic networking concepts.
  • Prior experience writing customer-facing technical documentation or knowledge base content.
  • Technical certifications or relevant coursework in computer science, information systems, or analytics.

Compensation & Benefits
Base salary range: $70,000 - $80,000, commensurate with experience. In addition, we offer:
  • Medical, dental, and vision insurance with employer-paid premium options.
  • Generous paid time off, plus paid company holidays and sick leave.
  • Hybrid work flexibility from our Austin office.
Equal Opportunit Equal Opportunity
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The pay range for this role is:
70,000 - 80,000 USD per year (Austin HQ)

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