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L1 Technical Support Engineer Jobs (NOW HIRING)

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

ASSA ABLOY

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Options

Technical Support Engineer

Chicago, IL · On-site

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...

Wise

Technical Support Engineer

Austin, TX

Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise. Whether it is answering complex questions about the behavior of ...

Options-IT

Technical Support Engineer

Chicago, IL · On-site

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...

Paxos Trust Company NA

Technical Support Engineer

$128K - $147K/yr

About the team Paxos Technical Support Engineers work within a highly collaborative, cross-functional team dedicated to supporting our customers and internal teams with world-class technical ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $125K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

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All JobsL1 Technical Support Engineer Jobs

L1 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do l1 technical support engineer jobs pay per year?

As of Jun 16, 2026, the average yearly pay for l1 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

Which is higher, L1 or L2 support?

In technical support roles, L2 support is higher than L1 support. L1 technicians handle basic issues and troubleshooting, while L2 specialists address more complex problems requiring deeper technical knowledge. Progression from L1 to L2 often involves gaining additional skills, certifications, and experience with tools like remote support software.

What does a typical day look like for an L1 Technical Support Engineer?

A typical day for an L1 Technical Support Engineer involves responding to user support tickets, diagnosing and resolving basic technical issues, and escalating complex problems to higher-level engineers when necessary. You will frequently interact with end-users via phone, email, or chat to gather information and provide step-by-step solutions. Collaboration with your team is common, especially when troubleshooting recurring issues or sharing knowledge. This fast-paced environment requires strong organizational skills to prioritize tasks and deliver timely support, contributing directly to user satisfaction and efficient IT operations.

What is an L1 Technical Support Engineer job?

An L1 Technical Support Engineer is the first point of contact for customers facing technical issues. They diagnose and troubleshoot basic hardware, software, and network problems, often following a predefined script or knowledge base. If the issue is complex, they escalate it to higher-level support teams (L2 or L3). Their role involves responding to customer queries via phone, email, or chat while ensuring timely resolution and customer satisfaction. Strong communication skills and basic technical knowledge are essential for this role.

What engineers make $500,000?

Highly experienced engineers in specialized fields such as software engineering, data science, or engineering management can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and extensive industry experience, especially in high-demand sectors like technology and finance.

What is a L1 technical support engineer?

A Level 1 (L1) Technical Support Engineer is an entry-level IT professional responsible for handling basic technical issues, troubleshooting hardware and software problems, and providing initial customer support. They often use diagnostic tools and follow predefined procedures to resolve common issues before escalating more complex problems to higher support levels.

What is L1, L2, L3, and L4 support?

L1, L2, L3, and L4 support levels refer to different tiers of technical support in IT roles like L1 Technical Support Engineer. L1 is the first point of contact, handling basic issues and troubleshooting; L2 involves more complex problem resolution; L3 provides expert-level support and often involves engineering or development teams; L4 is typically external vendor support or specialized engineering. These levels help organize support workflows and ensure efficient issue resolution based on complexity and expertise.

What are the key skills and qualifications needed to thrive in the L1 Technical Support Engineer position, and why are they important?

To thrive as an L1 Technical Support Engineer, you need basic IT knowledge, strong troubleshooting skills, and typically a degree or certification in computer science, information technology, or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is often required. Excellent communication, patience, and problem-solving abilities are valuable soft skills for this role. These qualities are vital for quickly resolving technical issues, ensuring user satisfaction, and maintaining effective workflow within support teams.

More about L1 Technical Support Engineer jobs
What cities are hiring for L1 Technical Support Engineer jobs? Cities with the most L1 Technical Support Engineer job openings:
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L1 Technical Support Engineer jobs near you
Infographic showing various L1 Technical Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer

Technical Support Engineer

Fortinet

Sunnyvale, CA • On-site

$90K - $110K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team.

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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