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Technical Product Support Engineer Jobs (NOW HIRING)

Amat

Technical Product Support Engineer III

Gloucester, MA · On-site

$96K - $132K/yr

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who ...

ASM

Engineer, Technical Product Support

Phoenix, AZ

As a Technical Product Support (TPS) Engineer at ASM , you'll be at the forefront of innovation-partnering directly with customers and engineering teams to bring cuttingedge products from development ...

ASM

Engineer, Technical Product Support

Phoenix, AZ · On-site

As a Technical Product Support (TPS) Engineer at ASM , you'll be at the forefront of innovation-partnering directly with customers and engineering teams to bring cutting-edge products from ...

Onto

Technical Support Engineer 3

Wilmington, MA · On-site

Position Summary The Technical Product Support Engineer (TPSE) is a key member of Onto Innovation's technical support organization, responsible for delivering expert-level technical support to ...

Cooley

Product Support Engineer

Chicago, IL · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley

Product Support Engineer

Santa Monica, CA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

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Technical Product Support Engineer information

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$37.5K

$79K

$119.5K

How much do technical product support engineer jobs pay per year?

As of Jul 6, 2026, the average yearly pay for technical product support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Technical Product Support Engineer vs Technical Support Specialist?

AspectTechnical Product Support EngineerTechnical Support Specialist
CredentialsBachelor's in Engineering, Computer Science, or related field; certifications like CompTIA or Cisco are commonHigh school diploma or associate degree; certifications like CompTIA A+ are common
Work EnvironmentTechnical environments, often in tech companies or hardware/software firmsCustomer service settings, call centers, or help desks
Employer & IndustryTechnology, software, hardware companiesIT service providers, tech support firms, hardware vendors
Search & Comparison IntentUnderstanding technical roles, career paths, or job requirementsCustomer support, troubleshooting, or help desk roles

The Technical Product Support Engineer typically handles complex technical issues related to products, often requiring technical degrees and certifications. In contrast, the Technical Support Specialist focuses on customer service and troubleshooting basic to moderate problems. Both roles are essential in tech industries but differ mainly in technical depth and responsibilities.

What does a Technical Product Support Engineer do?

A Technical Product Support Engineer provides assistance to customers and end-users who encounter technical issues with a company's products or services. They troubleshoot problems, diagnose root causes, and offer solutions either remotely or onsite. Their responsibilities may also include documenting issues, collaborating with engineering teams to resolve complex cases, and ensuring customer satisfaction. In addition, they may help with product installation, configuration, and user training. The role requires strong technical knowledge, problem-solving skills, and effective communication with both technical and non-technical stakeholders.

How does a Technical Product Support Engineer typically interact with other departments to resolve complex customer issues?

Technical Product Support Engineers frequently collaborate with engineering, product management, and quality assurance teams to diagnose and resolve complex technical issues reported by customers. This cross-functional interaction involves detailed troubleshooting, sharing customer feedback, and sometimes participating in product improvement discussions. Effective communication and documentation skills are vital, as you may need to translate technical problems for non-technical stakeholders and ensure timely follow-up. This collaborative environment not only helps resolve issues efficiently but also provides valuable learning opportunities and insight into the development process.

What are the key skills and qualifications needed to thrive as a Technical Product Support Engineer, and why are they important?

To thrive as a Technical Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and customer support, often backed by a degree in engineering, computer science, or a related field. Familiarity with ticketing systems, CRM software, diagnostic tools, and relevant product certifications are commonly expected. Strong communication, problem-solving abilities, and patience help you effectively resolve client issues and collaborate with cross-functional teams. These skills ensure timely and accurate technical solutions, leading to higher customer satisfaction and product reliability.
More about Technical Product Support Engineer jobs
What states have the most Technical Product Support Engineer jobs? States with the most job openings for Technical Product Support Engineer jobs include:
What job categories do people searching Technical Product Support Engineer jobs look for? The top searched job categories for Technical Product Support Engineer jobs are:
Technical Product Support Engineer jobs near you
Infographic showing various Technical Product Support Engineer job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 40% Full Time, 28% Part Time, and 28% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Principal Technical Product Support Engineer

Principal Technical Product Support Engineer

MKS Instruments, Inc.

Beaverton, OR • On-site

Full-time

Posted 11 days ago

Job description

A Day in Your Life at MKS:

As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in improving quality & process improvement and provide knowledgeable and timeline customer support. In this role, you will report to the Product Hardware Engineering Manager.

You Make An Impact By:

  • Providing expert-level technical support to customers, resolving complex technical issues related to company products or services
  • Handling escalated technical issues and collaborate with cross-functional teams to resolve customer problems
  • Interacting directly with customers to understand and diagnose technical issues, providing timely and effective solutions
  • Mentoring and coaching junior technical support engineers, providing guidance on technical troubleshooting, best practices, and customer interaction
  • Contributing to the creation and maintenance of technical documentation, knowledge base articles, and support tools
  • Sharing knowledge and best practices with the technical support team to enhance overall team capability
  • Identifying opportunities for process improvement in technical support operations and drive improvements cross functionally
  • Provide requirements, recommendations, and feedback for new products and improvements to existing ones
  • Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates
  • Ensuring adherence to quality standards, service level agreements (SLAs), and regulatory requirements


Skills You Bring:

  • Bachelor's degree in a relevant fieldora minimum of 4 years of directly related experience in lieu of a degree Master's degree preferred
  • At least 12+ years of experience in service engineering or a similar technical support role, experience supporting laser or PCB systems is highly preferred.
  • Experience working in semiconductor, PCB, or similar industries
  • Ability to travel up to 50% of the time, domestically and internationally

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at:accommodationsatMKS@mksinst.com.

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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