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Technical Product Support Engineer Jobs (NOW HIRING)

Product Support Engineer AcuityMD is a software and data platform that accelerates access to ... Technical writing experience - you have experience putting complex concepts into easy written ...

The Product Support Engineer role involves leading the support organization, troubleshooting ... of technical problems affecting customer experience. โ€ข Participate in on-call duties on a ...

Product Support Engineer

San Francisco, CA ยท On-site

$100K - $150K/yr

About the Role We're looking for a Product Support Engineer to help our customers succeed with our platform by solving complex, technical issues and providing world-class support. You'll work ...

Product Support Engineer AcuityMD is a software and data platform that accelerates access to ... Technical writing experience - you have experience putting complex concepts into easy written ...

As a Product Support Engineer on our team, you'll be at the forefront of keeping our aircraft ... You'll work directly with airline customers around the globe, acting as a trusted technical partner ...

--- --- --- The Product Support Engineer is responsible forserving as a subject matter expert for Gogo legacy ... This position requires strong technical problem-solving skills, the ability to manage competing ...

The key responsibilities for our next Global System Support Engineer are outlined below and will ... Provide technical support of the product after installation. * Work hands on with high-voltage ...

Product Support Engineer Summary: The PSE position embraces a leadership role in the Support ... This can require patience and the ability to explain technical information at various technical ...

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About the Role As a Product Support Engineer, you will be the internal expert on how our products ... Translate technical findings into clear, customer-appropriate communication Cross-Client ...

Description Product Support Engineer Summary: The PSE position embraces a leadership role in the ... This can require patience and the ability to explain technical information at various technical ...

We are looking for an experienced Compliance Product Support Engineer to join our Global Technical ... This role is designed for a technical leader who thrives on solving the most challenging ...

The Product Support Engineer is a visible and key customer facing role; responsible to provide ... Provide remote technical support to field service engineers * Manage service tickets and timely ...

The Product Support Engineer is a visible and key customer facing role; responsible to provide ... Provide remote technical support to field service engineers * Manage service tickets and timely ...

Product Support Engineer - Ames, IA Level: Entry/Mid Level - depending on candidates experience ... Provide technical support to Sabanto customers and dealers to enhance: * Their user experience and ...

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Technical Product Support Engineer information

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$37.5K

$79K

$119.5K

How much do technical product support engineer jobs pay per year?

As of Jul 6, 2026, the average yearly pay for technical product support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Technical Product Support Engineer vs Technical Support Specialist?

AspectTechnical Product Support EngineerTechnical Support Specialist
CredentialsBachelor's in Engineering, Computer Science, or related field; certifications like CompTIA or Cisco are commonHigh school diploma or associate degree; certifications like CompTIA A+ are common
Work EnvironmentTechnical environments, often in tech companies or hardware/software firmsCustomer service settings, call centers, or help desks
Employer & IndustryTechnology, software, hardware companiesIT service providers, tech support firms, hardware vendors
Search & Comparison IntentUnderstanding technical roles, career paths, or job requirementsCustomer support, troubleshooting, or help desk roles

The Technical Product Support Engineer typically handles complex technical issues related to products, often requiring technical degrees and certifications. In contrast, the Technical Support Specialist focuses on customer service and troubleshooting basic to moderate problems. Both roles are essential in tech industries but differ mainly in technical depth and responsibilities.

What does a Technical Product Support Engineer do?

A Technical Product Support Engineer provides assistance to customers and end-users who encounter technical issues with a company's products or services. They troubleshoot problems, diagnose root causes, and offer solutions either remotely or onsite. Their responsibilities may also include documenting issues, collaborating with engineering teams to resolve complex cases, and ensuring customer satisfaction. In addition, they may help with product installation, configuration, and user training. The role requires strong technical knowledge, problem-solving skills, and effective communication with both technical and non-technical stakeholders.

How does a Technical Product Support Engineer typically interact with other departments to resolve complex customer issues?

Technical Product Support Engineers frequently collaborate with engineering, product management, and quality assurance teams to diagnose and resolve complex technical issues reported by customers. This cross-functional interaction involves detailed troubleshooting, sharing customer feedback, and sometimes participating in product improvement discussions. Effective communication and documentation skills are vital, as you may need to translate technical problems for non-technical stakeholders and ensure timely follow-up. This collaborative environment not only helps resolve issues efficiently but also provides valuable learning opportunities and insight into the development process.

What are the key skills and qualifications needed to thrive as a Technical Product Support Engineer, and why are they important?

To thrive as a Technical Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and customer support, often backed by a degree in engineering, computer science, or a related field. Familiarity with ticketing systems, CRM software, diagnostic tools, and relevant product certifications are commonly expected. Strong communication, problem-solving abilities, and patience help you effectively resolve client issues and collaborate with cross-functional teams. These skills ensure timely and accurate technical solutions, leading to higher customer satisfaction and product reliability.
More about Technical Product Support Engineer jobs
What states have the most Technical Product Support Engineer jobs? States with the most job openings for Technical Product Support Engineer jobs include:
Infographic showing various Technical Product Support Engineer job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 40% Full Time, 28% Part Time, and 28% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.