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Technical Support Engineer 2 Jobs (NOW HIRING)

LVT

Technical Support Engineer II

American Fork, UT · Remote

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and resolve routine to moderately complex technical issues affecting our deployed units. You will work ...

Flywire

Technical Support Engineer II

Chicago, IL

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...

LVT

Technical Support Engineer II

American Fork, UT · On-site

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and resolve routine to moderately complex technical issues affecting our deployed units. You will work ...

EchoStar

Technical Support Engineer II

Englewood, CO · On-site

$63K - $90K/yr

... * 2-4 years of experience in commercial TV installation, network engineering, or technical product support * Android set-top box troubleshooting and ADB log analysis * Linux-based log interpretation ...

EchoStar

Technical Support Engineer II

Englewood, CO · On-site

$63K - $90K/yr

... * 2-4 years of experience in commercial TV installation, network engineering, or technical product support * Android set-top box troubleshooting and ADB log analysis * Linux-based log interpretation ...

EchoStar

Technical Support Engineer II

Englewood, CO · On-site

$63K - $90K/yr

... * 2-4 years of experience in commercial TV installation, network engineering, or technical product support * Android set-top box troubleshooting and ADB log analysis * Linux-based log interpretation ...

Axon

Technical Support Engineer II

Scottsdale, AZ

Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud ... Manager, Technical Support * Work closely with Law Enforcement customers to ensure a stellar ...

AVEVA Denmark

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

Job Title: Tech Support Engineer II Location: Houston, TX and Scottsdale, AZ Employment Type ... As a member of the Technical Support Team, our mission is to serve our customers with ...

FusionTek

Remote Technical Support Engineer II

$30 - $35/hr

As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values: * Teamwork: We achieve our goals collaboratively. * Growth ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

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Technical Support Engineer 2 information

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$119.5K

How much do technical support engineer 2 jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical support engineer 2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer 2 do?

A Technical Support Engineer 2 provides advanced technical support for software, hardware, or network issues that customers or end-users encounter. They typically handle more complex problems than entry-level support engineers, often acting as a second line of defense when issues cannot be resolved by the initial support team. Their responsibilities include troubleshooting, diagnosing issues, replicating customer environments, and collaborating with engineering teams to find solutions. They may also document solutions, create knowledge base articles, and sometimes provide guidance to junior support staff. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a technical support engineer 2, and why are they important?

To thrive as a Technical Support Engineer 2, you need a solid background in computer science or IT, problem-solving abilities, and experience with troubleshooting software/hardware issues, often supported by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and knowledge bases is typically required. Outstanding communication, patience, and a customer-centric attitude help you effectively resolve user issues and collaborate with internal teams. These skills and qualities are essential for efficiently diagnosing problems, delivering excellent customer service, and maintaining system uptime.

What are some typical challenges technical support engineer 2s face when handling complex customer issues, and how are these usually resolved?

Technical Support Engineer 2s often encounter complex, multi-layered technical issues that require in-depth troubleshooting and cross-functional collaboration. A common challenge is diagnosing problems that span hardware, software, and network components. These are typically resolved by working closely with engineering teams to analyze logs, replicate issues, and provide timely solutions. Effective communication with customers and internal teams is essential, along with documenting findings to improve future support efficiency.

What is the difference between Technical Support Engineer 2 vs Technical Support Engineer 1?

AspectTechnical Support Engineer 2Technical Support Engineer 1
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Associate's or Bachelor's degree, entry-level certifications
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionBasic support tasks, assisting senior engineers
Employer & Industry UsageTech companies, IT service providers, hardware/software vendorsSimilar industries, often entry-level or junior roles

The main difference between Technical Support Engineer 2 and Technical Support Engineer 1 lies in experience, skill level, and responsibilities. Technical Support Engineer 2 typically handles more complex issues, requires more certifications, and has greater independence in troubleshooting. In contrast, Technical Support Engineer 1 focuses on foundational support tasks and learning on the job.

What is the next level after a Technical Support Engineer 2?

The next level after a Technical Support Engineer 2 is typically a Senior Technical Support Engineer or a Support Lead, involving increased responsibilities, advanced troubleshooting skills, and often leadership or mentorship roles. Progression may also include moving into specialized technical roles or engineering positions depending on the company's career path and individual skills.
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Technical Support Engineer 2 jobs near you
Infographic showing various Technical Support Engineer 2 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer II

American Fork, UT • Remote

LVT
See more jobs at LVTexternal

Full-time

Posted 14 days ago

Job description

ABOUT THIS ROLE
As a Technical Support Engineer II at LVT, you will independently troubleshoot and resolve routine to moderately complex technical issues affecting our deployed units. You will work to maintain system uptime by diagnosing connectivity and performance issues across cellular, LAN, and Linux-based systems. You will collaborate with other teams, partners, and customers to deliver high-quality remote support and contribute to continuous improvement efforts.
ROLE RESPONSIBILITIES
  • Independently resolve incidents involving cellular, LAN, or Linux-based systems on deployed units
  • Diagnose system issues using log analysis, diagnostic tools, and documented processes
  • Make configuration changes to improve system and network performance
  • Document troubleshooting steps, diagnosis, and resolution in detail
  • Communicate effectively with internal and external customers via tickets, chat, or phone to coordinate resolution
  • Provide input to improve standard operating procedures and team documentation
  • Collaborate with peers and escalate when appropriate
  • Complete one-off projects with a technical scope of work as assigned by your manager
OUR IDEAL CANDIDATE
  • Technical certification or professional experience in Network and Linux systems administration
  • Strong written documentation and communication skills
  • Ability to work independently and prioritize across multiple active incidents
  • Strong analytical and technical diagnostic skills
PRIORITIES
  1. Respond to and resolve high-priority escalations in a timely manner
  2. Progress, update, or reassign assigned incidents in ServiceNow
  3. Review newly assigned group incidents and triage accordingly
  4. Complete project work as assigned

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