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Technical Support Engineer 2 Jobs (NOW HIRING)

Axon

Technical Support Engineer II

Scottsdale, AZ · On-site

Manager, Technical Support * Work closely with Law Enforcement customers to ensure a stellar ... engineering teams. * Research, troubleshoot, diagnose customer issues and requests across all a ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is ... Required: 1-2 years of experience in a technical support role. Unix/Linux experience in an ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

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Technical Support Engineer 2 information

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How much do technical support engineer 2 jobs pay per year?

As of Jun 21, 2026, the average yearly pay for technical support engineer 2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a Level 2 technical support job description?

A Level 2 Technical Support Engineer handles more complex technical issues that cannot be resolved by Level 1 support, often requiring deeper product knowledge and troubleshooting skills. They diagnose problems, provide solutions, and may escalate unresolved issues to higher support tiers or engineering teams, typically using tools like remote desktop and ticketing systems.

What is the difference between Technical Support Engineer 2 vs Technical Support Engineer 1?

AspectTechnical Support Engineer 2Technical Support Engineer 1
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Associate's or Bachelor's degree, entry-level certifications
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionBasic support tasks, assisting senior engineers
Employer & Industry UsageTech companies, IT service providers, hardware/software vendorsSimilar industries, often entry-level or junior roles

The main difference between Technical Support Engineer 2 and Technical Support Engineer 1 lies in experience, skill level, and responsibilities. Technical Support Engineer 2 typically handles more complex issues, requires more certifications, and has greater independence in troubleshooting. In contrast, Technical Support Engineer 1 focuses on foundational support tasks and learning on the job.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, technical support engineers still play a crucial role in handling complex problems, customer interactions, and specialized troubleshooting that require human judgment and expertise. AI tools are used to augment, not replace, the skills of a support engineer.

What does a Technical Support Engineer 2 do?

A Technical Support Engineer 2 provides advanced technical support for software, hardware, or network issues that customers or end-users encounter. They typically handle more complex problems than entry-level support engineers, often acting as a second line of defense when issues cannot be resolved by the initial support team. Their responsibilities include troubleshooting, diagnosing issues, replicating customer environments, and collaborating with engineering teams to find solutions. They may also document solutions, create knowledge base articles, and sometimes provide guidance to junior support staff. Strong communication and problem-solving skills are essential for this role.

What engineer makes $500,000 a year?

While most engineering roles do not reach a $500,000 annual salary, some highly specialized or senior positions such as senior software engineers, engineering managers, or technical leads at large tech companies can earn this level through base salary, bonuses, and stock options. Achieving such compensation typically requires extensive experience, advanced skills, and working in high-paying industries or companies with stock-based incentives.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer 2, and why are they important?

To thrive as a Technical Support Engineer 2, you need a solid background in computer science or IT, problem-solving abilities, and experience with troubleshooting software/hardware issues, often supported by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and knowledge bases is typically required. Outstanding communication, patience, and a customer-centric attitude help you effectively resolve user issues and collaborate with internal teams. These skills and qualities are essential for efficiently diagnosing problems, delivering excellent customer service, and maintaining system uptime.

What is L1, L2, and L3 technical support?

In technical support roles like a Technical Support Engineer 2, L1, L2, and L3 refer to different levels of issue complexity and expertise. L1 support handles basic troubleshooting and common problems, L2 addresses more complex issues requiring deeper technical knowledge, and L3 involves advanced troubleshooting, often involving product development or engineering teams. Support staff typically escalate issues between levels based on complexity and required expertise.

What are some typical challenges Technical Support Engineer 2s face when handling complex customer issues, and how are these usually resolved?

Technical Support Engineer 2s often encounter complex, multi-layered technical issues that require in-depth troubleshooting and cross-functional collaboration. A common challenge is diagnosing problems that span hardware, software, and network components. These are typically resolved by working closely with engineering teams to analyze logs, replicate issues, and provide timely solutions. Effective communication with customers and internal teams is essential, along with documenting findings to improve future support efficiency.
More about Technical Support Engineer 2 jobs
What job categories do people searching Technical Support Engineer 2 jobs look for? The top searched job categories for Technical Support Engineer 2 jobs are:
Technical Support Engineer 2 jobs near you
Infographic showing various Technical Support Engineer 2 job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 47% Full Time, 41% Part Time, 1% Temporary, and 10% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer II

Technical Support Engineer II

City National Bank

Los Angeles, CA • On-site

Full-time

Posted 3 days ago

Job description

Job Summary:
City National Bank is a subsidiary of Royal Bank of Canada, dedicated to helping clients, colleagues, and communities flourish. They are seeking a Technical Support Engineer II who will provide technical and operational support for Treasury Management Division products and services, ensuring clients are fully enabled to utilize various programs and applications.
Responsibilities:
• Provide tier 2 remote pre/post sales customization, installation, training and ongoing technical and operational support of software, systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
• Serve as the technical expert on installation, operation, configuration, upgrades, customization, and usage of assigned products. Apply diagnostic techniques to identify problems, investigate causes, recommends solutions to correct common failures and documents resolutions.
• Coordinate systems and application design, modification, trouble shooting and implementation with the client, information services, and other operational areas of the Bank as appropriate.
• Maintain documentation for each client utilizing Treasury Management services to allow for an adequate level of support.
• Provide on-site support, installation, implementation, troubleshooting and maintenance of company and multi-vendor systems solutions which may include hardware and software products.
• Diagnose and resolves product performance problems. Perform maintenance and repair services. Ensure client satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Take responsibility for potential or desired follow-up services (sales) or problem escalation.
• Provide technical expertise and support to clients in risk-assessments and the implementation of appropriate data security policy, procedures, and products. Provide technical expertise and guidance on the administration of security tools that control and monitor data security including intrusion detection and unauthorized use.
• Partner with Sales Officers on sales calls and provides technical support on product demonstrations and/or training.
• Provide additional support to the Treasury Management team as assigned. Project(s) may include product enhancements, new products, or database management.
• Maintain a proactive commitment to established bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Affirmative Action.
• Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Complete all special projects as requested.
Qualifications:
Required:
• Minimum 4 years of financial services experience
• Minimum 4 years of Treasury Management experience
• Minimum 4 years of experience supporting complex systems and/or software
Preferred:
• BA with concentration in a discipline directly related to the financial services industry preferred.
• Experience supporting systems and/or software associated with Treasury Management products and services preferred.
• General knowledge of a wide variety of software, hardware and operating systems.
• Advanced understanding of basic banking operations and treasury management processes and other related business and technical disciplines/processes.
• Strong interpersonal and communication skills.
• Ability to communicate effectively with all levels of Bank personnel.
• Excellent problem solving skills.
• Excellent organizational and analytical skills.
Company:
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National. Founded in 1953, the company is headquartered in Los Angeles, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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