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Technical Support Engineer 2 Jobs (NOW HIRING)

Axon

Technical Support Engineer II

Scottsdale, AZ

Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud ... Manager, Technical Support * Work closely with Law Enforcement customers to ensure a stellar ...

Volvo Car USA

Technical Support Engineer,

Ridgeville, SC · On-site

$73K - $136K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...

Volvo Group

Technical Support Engineer,

Ridgeville, SC · On-site

$73K - $136K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

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Technical Support Engineer 2 information

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How much do technical support engineer 2 jobs pay per year?

As of Jul 11, 2026, the average yearly pay for technical support engineer 2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the next level after technical support engineer?

The next level after a Technical Support Engineer 2 typically involves roles such as Senior Support Engineer, Support Lead, or Technical Support Manager, which require increased technical expertise, leadership skills, and often experience with complex troubleshooting, customer management, and sometimes certifications like ITIL or vendor-specific credentials.

What is a Level 2 technical support job description?

A Level 2 Technical Support Engineer handles more complex technical issues that cannot be resolved by Level 1 support, often requiring deeper product knowledge and troubleshooting skills. They diagnose problems, provide solutions, and may escalate unresolved issues to higher support tiers or engineering teams, typically using remote tools and technical documentation.

What is the difference between Technical Support Engineer 2 vs Technical Support Engineer 1?

AspectTechnical Support Engineer 2Technical Support Engineer 1
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Associate's or Bachelor's degree, entry-level certifications
Work EnvironmentCustomer support, troubleshooting, and technical issue resolutionBasic support tasks, assisting senior engineers
Employer & Industry UsageTech companies, IT service providers, hardware/software vendorsSimilar industries, often entry-level or junior roles

The main difference between Technical Support Engineer 2 and Technical Support Engineer 1 lies in experience, skill level, and responsibilities. Technical Support Engineer 2 typically handles more complex issues, requires more certifications, and has greater independence in troubleshooting. In contrast, Technical Support Engineer 1 focuses on foundational support tasks and learning on the job.

What is a support engineer 2 job description?

A Support Engineer 2 is responsible for providing technical assistance to customers or internal teams, troubleshooting hardware and software issues, and resolving complex technical problems. They often use diagnostic tools, document solutions, and may collaborate with engineering teams to improve products. This role typically requires strong problem-solving skills, technical knowledge, and experience with support ticket systems.

What does a Technical Support Engineer 2 do?

A Technical Support Engineer 2 provides advanced technical support for software, hardware, or network issues that customers or end-users encounter. They typically handle more complex problems than entry-level support engineers, often acting as a second line of defense when issues cannot be resolved by the initial support team. Their responsibilities include troubleshooting, diagnosing issues, replicating customer environments, and collaborating with engineering teams to find solutions. They may also document solutions, create knowledge base articles, and sometimes provide guidance to junior support staff. Strong communication and problem-solving skills are essential for this role.

What engineer makes $500,000 a year?

While most engineering roles do not reach a $500,000 annual salary, some highly specialized or senior-level engineers, such as senior software engineers, engineering managers, or those in executive technical roles, can earn this level of compensation through base salary, bonuses, and stock options. Achieving such earnings typically requires extensive experience, advanced skills, and working in high-paying industries like technology or finance.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer 2, and why are they important?

To thrive as a Technical Support Engineer 2, you need a solid background in computer science or IT, problem-solving abilities, and experience with troubleshooting software/hardware issues, often supported by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and knowledge bases is typically required. Outstanding communication, patience, and a customer-centric attitude help you effectively resolve user issues and collaborate with internal teams. These skills and qualities are essential for efficiently diagnosing problems, delivering excellent customer service, and maintaining system uptime.

What are some typical challenges Technical Support Engineer 2s face when handling complex customer issues, and how are these usually resolved?

Technical Support Engineer 2s often encounter complex, multi-layered technical issues that require in-depth troubleshooting and cross-functional collaboration. A common challenge is diagnosing problems that span hardware, software, and network components. These are typically resolved by working closely with engineering teams to analyze logs, replicate issues, and provide timely solutions. Effective communication with customers and internal teams is essential, along with documenting findings to improve future support efficiency.
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Technical Support Engineer 2 jobs near you
Technical Support Engineer II

Technical Support Engineer II

Intrepid Control Systems

Troy, MI • On-site

Other

Re-posted 19 days ago

Job description

Description

General Description:

The Technical Support Engineer II is responsible for independently providing technical support to Intrepid Control Systems' customers and internal employees involving hardware, software, and vehicle network technologies. This role handles more advanced troubleshooting, customer escalations, and technical problem resolution while demonstrating a higher level of technical expertise and autonomy. Support is provided through email, phone, online meetings, and in-person interactions.

Requirements

Minimum Requirements:

  • High school diploma or equivalent required
  • 2-5 years of technical support, IT support, or related experience
  • Experience in troubleshooting hardware and software issues independently
  • Ability to communicate technical information clearly to technical and non-technical users
  • Experience working directly with customers in a technical support environment

Preferred Qualifications

  • Associate or bachelor's degree in Information Technology, Engineering, or related field
  • Experience with automotive or vehicle network technologies
  • Familiarity with CAN, LIN, Ethernet, and related communication protocols
  • Experience supporting technical products in a fast-paced environment
  • Experience mentoring or assisting junior technical staff

Essential Job Functions:

  • Provide technical support for hardware, software, and vehicle network-related issues
  • Independently troubleshoot complex customer issues and technical escalations
  • Assist customers with hardware setup, software installation, and configuration of ICS products
  • Create and troubleshoot simulation and testing environments to emulate customer systems
  • Perform wiring and network setup activities
  • Process and install customer software license requests
  • Diagnose hardware failures and assess repair or testing requirements
  • Analyze and reproduce customer-reported issues in testing environments
  • Document hardware and software issues for Quality Assurance and Development teams
  • Collaborate with Engineering and Quality Assurance teams to resolve technical issues
  • Use ICS hardware and software to create customer project and testing setups
  • Support advanced vehicle network interfaces and protocols including CAN, CAN-FD, LIN, Ethernet, and ISO9141/KW2K
  • Provide timely communication and technical updates to customers and internal stakeholders
  • Assist in training or mentoring less experienced support engineers
  • Manage multiple support cases and priorities with minimal supervision

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